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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their friendliness and helpfulness, noting that interactions are pleasant and efficient. Many people find the booking process easy and straightforward, appreciating the clear information provided. The service is often described as reliable, with many customers feeling secure and satisfied with their overall experience. However, some customers also noted issues with the service, particularly concerning car park organization and exit delays. There were instances where people experienced difficulties with car park access, locked gates, or being blocked in by other vehicles. A few reviewers also mentioned dissatisfaction with the pricing, finding it to be on the higher side, and some reported last-minute changes to parking locations, leading to longer walks to venues.

What people talk about most

Location

Users describe ambiguous interactions with location. While some customers found the parking easy to book,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Booking process

Customers had ambiguous experiences with the booking process. Many reviewers found the booking process to be... See more

Price

People report ambiguous experiences with price. Many customers find prices reasonable, with some noting good... See more

Service

Consumers find service to be ambiguous, with many praising the reliability, punctuality, and friendly staff,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

25 minutes from the venue easy walk finding the carpark bar the M6 traffic was easy entering simple number plate scanned and waved through into a field thankfully weather was dry. downfall was exiti... See more

Rated 4 out of 5 stars

Quick and easy to book. A reliable service which generally departs on time. We were at the ground in plenty of time before the game. Parking close to the away turnstiles is always a bonus.

Rated 5 out of 5 stars

We were nervous about booking Big Parking as we'd never heard of the company before. Used for an Oasis gig in Heaton Park and had a brilliant experience. Easy to book, good direction to the car park a... See more

Rated 5 out of 5 stars

Safe and secure parking in very convenient location. Friendly and helpful on site staff and call centre staff. Great use of technology both website and car park number recognition. Smashing first seas... See more


Company details

  1. Public Parking Space
  2. Event Planner
  3. Parking Garage

Written by the company

BigParking is a nationwide provider for Matchday and Event Parking. We have community-benefiting car parks located near large event locations. Profits are shared with the schools and businesses we park with. We use ANPR technology to reduce queues and get you parked as quickly as possible and to your match, concert or festival even quicker!


Contact info

3.8

Great

TrustScore 4 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 4% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good experience

We were nervous about booking Big Parking as we'd never heard of the company before. Used for an Oasis gig in Heaton Park and had a brilliant experience. Easy to book, good direction to the car park and marshalls on site to show us to our space. Would book again if a little on the expensive side.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

Paid £40 for parking for oasis, which I thought was a bit steep but wanted somewhere safe. I managed to book the wrong date so emailed them in a panic. Received an immediate email back confirming they’d changed the date for me. Then received another email to tell me about road closures at the original school and asking me if I wanted to change the booking. I did and they confirmed. Had a lot of emails from them with info in the build up. Turned up on the night and the attendants were really helpful and friendly. The car wasn’t blocked in as it had been a few weeks before at Bruce Springsteen and when we got back the attendant was still there. Would definitely use again and highly recommend.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

recommended

used this company for the first time at the oasis gig in manchester...quick easy entrance to he car park and equally quick exit after the event....highly recommended

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

Just don’t bother

Just don’t bother. Only 15 mins walk to heaton park. Yet after the event you can’t get out. Could probably have walk back to York faster..

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE READ REVIEWS

Paid £25 to park for evening concert at Kew when arriving at school gates as details provided gate locked no communication no response to telephone or email was 1 hour late for concert as had to find alternative parking in London DO NOT USE THIS COMPANY

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Double payment taken and they want to…

Double payment taken and they want to charge to refund their error. Ria who replies to the emails is very patronising and does not admit to their system error.
The parking at LIONEL PRIMARY SCHOOL for Brentford FC is so tight that you must be able to drive properly to get out in and out of the school playground. If you are unfortunate enough to not get a place in the first part of the parking.

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant parking

Brilliant parking. Used recently for a concert at Anfield Stadium. Was a 25 minute walk. Security guy was really polite. Will definitely use again.

June 27, 2025
Rated 2 out of 5 stars

Poor Organisation

Used their service to park at a school playing grounds near Villa Park for the recent GnR concert. Poorly organised and took us over an hour to depart at the end because no staff member was directing traffic, it was a massive free-for-all. Members of the public ended up sorting it for them. Considering we paid a lot to park nearby, it was a very poor service. Would avoid in the future.

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

Would have gave another star if my…

Would have gave another star if my first email was dealt with correctly. Arrival was great many stewards helping and directing. The end was a complete disaster. 1 hour and 30 minutes to get out of the car park. No stewards present working any system to fairly navigate cars. After 45 mins of pure chaos two kind civilians stepped out of their cars to form a fair and efficient system. Obviously with the volume of cars I always expected long delays however the fact the stewards where no where to be seen until you and actually just chatting away under shelter instead of doing there jobs is not what I expected when I paid £40 for parking. I emailed my frustrations and the response was that that there was people present and doing their jobs. Total lie and I’m sure the two women who kindly stepped out into the rain after being in the concert and also paying £40 each for their cars would confirm that this was not true at all.

June 26, 2025
Unprompted review
Rated 4 out of 5 stars

car jammed exit

25 minutes from the venue easy walk finding the carpark bar the M6 traffic was easy entering simple number plate scanned and waved through into a field thankfully weather was dry. downfall was exiting as it was all for one no one giving way could of been better organized took an hour and then directed completely the wrong direction to the confused satnav but worked out not so bad in the end.

May 28, 2025
Rated 1 out of 5 stars

Unable to exit car park until 2 hours after event.

Booked parking for Heaton Park at Bowker Vale Primary School. Although the company advised there could be some road closures around the venue, what they didn’t advise was the road the car park was situated on would be closed for 2 hours after the concert. Was also informed on the day the car park would be opening late. A large amount of people were also mislead and left waiting. Despite my complaint emails and refund requests this still hasn’t been resolved and I have now been advised it has been passed onto a manager who’s ‘out of office’. Extremely disappointed. Had I been advised correctly I would not have chosen to park there. If my matter is not resolved I will be taking this further.

June 13, 2025
Unprompted review
Rated 1 out of 5 stars

Paid to Park at Greenfields School in…

Paid to Park at Greenfields School in Nottingham for the England game... Turned up in very good time... to be welcomed with a full car park and gates closed not allowing anyone else in... I and about 10 others who had also paid were left stranded. Why take payment for parking if you cant provide the space, extremely disappointing, had to find alternative parking which delayed me getting to the ground. I would avoid using Greenfields School in Nottingham.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Anfield parking

Used for Springsteen at Anfield on Saturday 7th June, parking at The League of Welldoers, was initially a little sceptical but liked the concept of using Schools and Charity parks helping them raise much needed funds, £20.00 is a fair price for a reasonably secure park, 25 minute walk was no problem and full marks to the attendant who recognised our Number plate while parked across the road trying to find the e mail and waved us in, then provided directions and advised of local eateries, would absoloutly use again.

June 7, 2025
Unprompted review

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