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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their friendliness and helpfulness, noting that interactions are pleasant and efficient. Many people find the booking process easy and straightforward, appreciating the clear information provided. The service is often described as reliable, with many customers feeling secure and satisfied with their overall experience. However, some customers also noted issues with the service, particularly concerning car park organization and exit delays. There were instances where people experienced difficulties with car park access, locked gates, or being blocked in by other vehicles. A few reviewers also mentioned dissatisfaction with the pricing, finding it to be on the higher side, and some reported last-minute changes to parking locations, leading to longer walks to venues.

What people talk about most

Location

Users describe ambiguous interactions with location. While some customers found the parking easy to book,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Booking process

Customers had ambiguous experiences with the booking process. Many reviewers found the booking process to be... See more

Price

People report ambiguous experiences with price. Many customers find prices reasonable, with some noting good... See more

Service

Consumers find service to be ambiguous, with many praising the reliability, punctuality, and friendly staff,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

25 minutes from the venue easy walk finding the carpark bar the M6 traffic was easy entering simple number plate scanned and waved through into a field thankfully weather was dry. downfall was exiti... See more

Rated 4 out of 5 stars

Quick and easy to book. A reliable service which generally departs on time. We were at the ground in plenty of time before the game. Parking close to the away turnstiles is always a bonus.

Rated 5 out of 5 stars

We were nervous about booking Big Parking as we'd never heard of the company before. Used for an Oasis gig in Heaton Park and had a brilliant experience. Easy to book, good direction to the car park a... See more

Rated 5 out of 5 stars

Safe and secure parking in very convenient location. Friendly and helpful on site staff and call centre staff. Great use of technology both website and car park number recognition. Smashing first seas... See more


Company details

  1. Public Parking Space
  2. Event Planner
  3. Parking Garage

Written by the company

BigParking is a nationwide provider for Matchday and Event Parking. We have community-benefiting car parks located near large event locations. Profits are shared with the schools and businesses we park with. We use ANPR technology to reduce queues and get you parked as quickly as possible and to your match, concert or festival even quicker!


Contact info

3.8

Great

TrustScore 4 out of 5

128 reviews

5-star
4-star
3-star
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1-star

Replied to 4% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Used the big parking all this football…

Used the big parking all this football season. It’s really convenient, worth the £10, saves on all the stress, also saves me having to get to the ground early to find a parking space. The guys on the gate are so helpful. Will definitely be using next season.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Thumbs up for Big Parking

I use Big Parking regularly for football matches. The price is competitive and will remain the same for the 25/26 season too. It's easy to book and as its automatic number plate recognition you can register more than 1 car on your account for car sharing. The people manning the gate are always helpful and polite

March 29, 2025
Rated 3 out of 5 stars

Good location with a short walk

Good location with a short walk to the ground (Villa Park) downside is the length of time it takes to get out. I don’t like how the price is increased from £10 to £15 for cup games even domestic cups when the club have reduced their ticket prices!! Car park next to your car park charges half of that and donates to NHS!!

January 23, 2025
Rated 5 out of 5 stars

Good service

I haven't used the parking yet but I have received excellent advice from the lady I booked the space with. She was extremely helpful and I will put her advice into practice on March 29th.

January 28, 2025
Rated 5 out of 5 stars

Quick and easy, good location

Really easy to book and a great location. Used them to park at Wrexham football club and was right next to the ground. Plenty of spaces and was easy to get out considering the amount of cars. Not worth knocking down a star, but I wasn't asked for my registration plate at time of booking. I had to click through on the confirmation email, so would be better to simply add that when booking/paying. Will certainly a use again.

January 28, 2025

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