Bigshoes Reviews 785

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the wide selection of products, especially for larger and wider sizes, which are often hard to find, and appreciate the quality and modern variety available. Reviewers consistently highlight the fast and efficient delivery service, with many receiving their orders promptly. The overall service, including easy ordering and excellent communication, is frequently praised, making the shopping experience a pleasure for many. However, some customers experienced slightly slower delivery, though they often attributed this to the postal service rather than the seller. A few people also noted an issue with a product that caused discomfort, suggesting an occasional flaw in an item.

What people talk about most

Product

People report positive experiences with the product, often praising the perfect fit and quality of the shoes,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery of... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency. Customers... See more

Quality

Customers consistently note positive experiences with quality, often praising products for being exactly as... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. I am so impressed with Big Shoes’ customer service and support. It’s impossible finding size 14 shoes for my son but I found exactly what my son needed at Big Shoes. There is a... See more

Rated 5 out of 5 stars

I purchased a pair of shoes from bigshoes last year. I wasn't happy with the fit and needed to return them. The customer service I received while returning the shoes was great. Really quick responses... See more

Rated 5 out of 5 stars

The website was easy to navigate, plenty of choice for the size 14 plus..delivery was within 3 days. My son is extremel happy to have comfortable, fashionable footwear. At 6'8" he finds it difficult t... See more

Rated 5 out of 5 stars

The website was easy to navigate, plenty of choice for the size 14 plus..delivery was within 3 days. My son is extremely happy to have comfortable, fashionable footwear. At 6'8" he finds it difficult... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

785 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Swervice.

Ordering is simple and the follow up from the company is excellent.
products aare very good and choice which should be limited for the sizes i order (size 15) is varied and modern.
Dave and Co are a master class in their profession.

September 25, 2025
Rated 4 out of 5 stars

Overall experience positive

Good selection of large sized footwear for men. Can be a bit more expensive but that is the nature of buying larger sizes than normal. Postage can be slow and can take a bit longer than expected but this is the post office system not the seller fault. Have bought from heather shoes when they had a shop in city centre and now online they are just as good.

September 15, 2025
Rated 5 out of 5 stars

Excellent service and after purchase care

Excellent service. I am so impressed with Big Shoes’ customer service and support. It’s impossible finding size 14 shoes for my son but I found exactly what my son needed at Big Shoes. There is a great choice for different activities and occasions.

It took a few attempts at finding the exact fit but Dave made it easy to exchange the shoes for the perfect fit and even sent a pair of complimentary insoles to make sure the shoes wear comfortably. I highly recommend Big Shoes.

September 12, 2025
Rated 5 out of 5 stars

The website was easy to navigate

The website was easy to navigate, plenty of choice for the size 14 plus..delivery was within 3 days. My son is extremel happy to have comfortable, fashionable footwear. At 6'8" he finds it difficult to purchase anything on the high street. So, his birthday pressie went down a treat. I will continue to shop on this site and can recommend it, it really is worth a look.

August 14, 2025
Rated 1 out of 5 stars

Sandal defect causes holiday problem.

Bought a pair of sandals for a two week trip in the sun, a flaw in the left sandal left me with a cut to the side of my left foot and I had to wear trainers everywhere. Even the beach. I've bought the same sandals previously and had no issues. I believe this highlights the problem with people with big feet in ireland. The lack of testing footwear is worse for certain people.

August 14, 2025
Rated 5 out of 5 stars

Good choice of size 14 shoes

Good choice of size 14 shoes. I bought school shoes for my son last year and they were very hard wearing and lasted all year. Ordered his school shoes again this year and they arrived promptly and are good quality.

July 31, 2025
Rated 4 out of 5 stars

Great company

Great company, will buy from them again, but must be careful of the sizes - I wish manufacturers would agree on what the size chart means.

April 25, 2025

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