I ordered three light heather gray sleeveless shirts and couldn’t be more pleased. The color and material blend (90/10) cotton polyester was exactly what I wanted and the price and quality of the sh... See more
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Review summary
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Reviews shaping this summary
Was so happy to receive this well made cotton hoodie. Nice and warm, roomy, love the cozy feeling and the pouch. I would definitely recommend and purchase another one.
Excellent quality and great wash and wearability. This product is long lasting and looks professional. I would highly recommend to anyone looking for a durable, high quality and nice looking work wear... See more
Company replied
We like the shirt very much. We ordered it to evaluate for future 2 shirts for each of the volunteers (5) in our (independent living) John Knox workshop. So far it looks like a go and will probably or... See more
Company details
Information provided by various external sources
Corporate Apparel, Employee Uniforms, Screen Printing, Embroidery, Trade Show, Restaurant, Hospitality, Dealership, Golf Course, Country Club, Schools
Contact info
United States
- bigtopshirtshop.com
3.3
Average
98 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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LIghtweight excellent hoodie
High-quality thin lightweight zippered hoodie.
April 9, 2026
Unprompted review
When a 1 star review becomes generous
When a 1 star review becomes generous!
Earlier this month I had a bad experience with Big Top Shirt Shop (they sent me a vest that IMO had been obviously open/ worn washed and returned) so I left a 1-star review expecting to potentially never hear back at all, or to receive a generic boring empathetic response to my concern. I was stunned when I they emailed back accusing me of slander!
So I’ve decided to copy and paste what they said so everybody could experience their level of poor customer service.
In hindsight, the 1-star review that I left them was generous.
“Your assumption in your review below is 100% incorrect - we NEVER send used or returned merchandise.
In fact, every order we ship out is special ordered from the manufacturer, received and shipped out to the customer the day we receive it.
Had you experienced any issue with any product received your best course of action would be to notify us and allow us the chance to resolve.
Disappointing you did not afford us that opportunity.”
Big Top Shirt Shop Support
March 22, 2026
Unprompted review
Reply from bigtopshirtshop
We stand by our reply, Mr. Craig Hansen.
Your assumption that the garment was a return or used is 100% incorrect. We NEVER send used or returned merchandise.
While we understand that the tag had detached inside the packaging - the vest was brand new - special ordered for you - received from the manufacturer the day your order was fulfilled.
Had you experienced any issue with any product received your best course of action would be to notify us and allow us the chance to resolve.
Disappointing you instead chose to leave a one star review without first notifying us of your concern.
My husband LOVES these sweatshirts
My husband LOVES these sweatshirts! Comfortable material, great fit, easy to wear! I will buy him more! 😊
February 27, 2026
Unprompted review
This company have very rude people for…
This company have very rude people for customer service! I didn't receive my shirts. They stated I didn't put the address in correct, but the full address was there. They continue to argue with me and took my review off their website! I have seen many reviews of poor quality and not trus sizes and poor customer service! I wish I had seen this before I made a purchase! We will see if we get our refund and then charge me 20% restock fee!! This is a poor company!
March 15, 2026
Unprompted review
Reply from bigtopshirtshop
Mr. Brian Conwell placed an order with our company and had the order shipped to his trailer park. Unfortunately he did not provide the lot number for where his trailer sits, which means UPS was unable to know which trailer the package should be delivered to. Since the address was incomplete - a return to sender was initiated.
Mr. Conwell insisted that the error was our fault, making unreasonable demands all while failing to acknowledge the address he provided was incomplete.
Mr. Conwell also provided a 5 star review with our company - a review that currently lives on our reviews page and will continue to live there in permanently.
As communicated to Mr. Conwell several times previously, a refund will be processed at which time the package has been delivered back to our location.
Great product, service and price
The shirts we bought are excellent quality. Our staff loves the way they fit and feel. Believe me, that’s not always the case with our uniform shirts. Embroidered logo looks great too.
February 17, 2026
Unprompted review
I am very pleased with this shirt
I am very pleased with this shirt. It fits great, is comfortable, and works for a variety of looks.
February 3, 2026
Unprompted review
Good Proucts, great service.
Fast accurate service and very nice shirts.
January 8, 2026
Unprompted review
Shirts were as described and appear to…
Shirts were as described and appear to be of good quality. Very happy with them.
February 3, 2026
Unprompted review
We ordered 3 sweatshirts
We ordered 3 sweatshirts, different colors. The quality was better than most today (not made in China) and they arrived in a reasonable time. Would do business with them again.
January 7, 2026
Unprompted review
Exceeded my expectations.Was so happy to receive this well made…
Was so happy to receive this well made cotton hoodie. Nice and warm, roomy, love the cozy feeling and the pouch. I would definitely recommend and purchase another one.
January 7, 2026
Unprompted review
Happy Husband
I bought 4 shirts for my husband for Christmas and he absolutely loves them! I will most certainly buy more of them for him!! Thank you
December 22, 2025
Unprompted review
Very soft and light weight when I wear
Very soft and light weight when I wear. I will recommend it.
December 25, 2025
Unprompted review
Quality subpar and horrible customer service…
Shirts look totally different in pics than online - material, quality etc subpar. But the worst is their RUDE and condescending customer service. Stay far AWAY from this company.
December 19, 2025
Unprompted review
Reply from bigtopshirtshop
Attached is a link to our email communications with Mrs. Sara Greene.
https://www.bigtopshirtshop.com/pages/sara
We ordered $600 of shirts and zipper…
We ordered $600 of shirts and zipper jackets for the company . Every single one of the long sleeve shirts came in with one arm longer than the other . The short sleeve shirts collars look like they were all different sizes. Asked for replacement or anything else , they said no because they are embroidered . So I guess they will end up in the trash. We have ordered many times . Never had any major issues . Small things. This order is horrible and they don’t want to do anything about it .
THANK FOR THE RESPONSE. All the long sleave shirts were defective. One sleave is longer than the other.
December 22, 2025
Unprompted review
Reply from bigtopshirtshop
Maja from 904 Cars in Jacksonville ordered custom shirts for their company. Upon arrival Maja contacted us via live chat stating she did not prefer the fit of the mediums (too small) and wished to return them. We informed Maja that shirts already embroidered with her logo cannot be returned.
Maja ended the chat and returned a short time later started a new chat (likely hoping for another agent) asking to return the items because they were defective. We informed her that is was not likely or even possible that 30 shirts from three different brands/manufacturers would all be defective. We did offer to replace any garment that was defective. Of course replacements of the same shirt would not be satisfactory because the actual issue is the shirts were smaller than they would prefer - not that they are defective.
Maja returned a 3rd time and became verbally abusive and belligerent at which time we wisher her a Merry Christmas and ended communications with her.
Pro Tip - If you have never seen or worn a particular garment - order a sample to check for fit before placing a large order with your logo embroidered.
Pro Tip 2 - Rather than tossing away garments that do not fit - keep them around for future employees or giveaways.
Russell Athletic Sweatshirt 🙂
Russell Athletic Sweatshirt is perfect for cool mornings. Comfortable, semi-loose fit. Great value for the price.
December 17, 2025
Unprompted review
Good product, price, and shipping.
From beginning to end, good experience.
December 3, 2025
Unprompted review
DO NOT ORDER CUSTOM EMBROIDERY FROM THIS COMPANY
I have ordered embroidered shirts from this company before for my company. We upgraded our company from an LLC to an S Corp and so I ordered another custom order with the updated logo. I placed the order, sent in the new logo, and approved the UPDATED LOGO. When I received the order, they had used the wrong logo, and when I brought the error to their attention, they said it was my fault for not mentioning the logo had changed, and that somewhere in their fine print they say they may use old logos. What the actual heck? They offered me no solution, no replacements, and not even a discount on future orders. I will NEVER USE THIS COMPANY AGAIN and will make sure to spread the word to all small business owners!
October 26, 2025
Unprompted review
Reply from bigtopshirtshop
Hello Jennifer Sapp/Vigilance Development Group
The following information was provided to you in the order confirmation sent to you on 9/26.
"If you are a returning customer, your logo will be printed identically to your previous purchase unless specific changes are requested."
Your order was completed with the logo you have previously approved and delivered on October 11th.
Unfortunately we were notified on 10/27, 16 days after delivery, that changes were needed to the logo on file. We would have been happy to remove "LLC" from your logo had that been communicated to us anytime prior to the completion of your order.
Additionally, a new logo was not approved by you - for this order. Had you requested changes to the logo on file we would have sent a revised sew-out for you to review and approve. We would not have completed your order - with the requested changes - until we had written approval to proceed.
Look no further
These are the shirts professional people wear under T-shirts & scrubs
October 10, 2025
Unprompted review
Polo Shirts with pocket
Great polo Shirts with pockets in a variety of colors and size fits
September 17, 2025
Unprompted review
Best Tshirts I’ve bought so far The tshirts were much better quality…
The tshirts were much better quality than I expected, they’re thicker cotton, super comfortable and durable, the price was much cheaper than when I got to discount store like Ross and are much better
September 26, 2025
Unprompted review
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