bigtopshirtshop Reviews 98

Quality shirts and proper sizing for the price. Quick turn around time for shipping which was much needed. Will continue to use Big Top Shirts for our needs!

I ordered matching shirts for my three sons to wear to my wedding. The shirts are great! Great color, breathable, true to size. I highly recommend

Didn't receive order and poor customer service

I ordered three light heather gray sleeveless shirts and couldn’t be more pleased. The color and material blend (90/10) cotton polyester was exactly what I wanted and the price and quality of the shirts was excellent.
Highly recommend!

I also never received my package and customer service was NO help and blamed my neighbors. Refused to replace ($40). Rude response received from customer service when I complained. Buy your T-Shirts elsewhere! UPDATE: Typically company’s response to this review is inaccurate. Delivery confirmation was a picture of my condo building (I think), with no indication of address or picture of actual package. I reiterate, buy elsewhere!

Excellent quality and great wash and wearability. This product is long lasting and looks professional. I would highly recommend to anyone looking for a durable, high quality and nice looking work wear. Quick shipping too!

Great service. Quick response

Terrible customer service. Ordered shirts and never received them. Of course they blame the shipping company and refuse to ship out replacement. They were very rude in their responses to me. I would NEVER use them again. I highly recommend you dont use them either. They even claim USA based company but their product is not made in the USA. Total scam company. Deserve zero stars but that is not a option.

The price was good and I received the items in a timely manner. In fact, after the first shirt order, I ordered 3 additional shirts. I have no idea how the return process would be because, I'm happy with what I ordered.

I placed a custom order with Big Top Shirt Shop and clearly provided patch placement instructions via email. Despite this, they completely ignored those directions and placed the patch incorrectly. When I contacted them, they flat-out denied ever receiving instructions—until I sent them photo proof of the exact email. Instead of taking responsibility, they tried to gaslight me by claiming the instructions were "unclear." They then offered a partial refund or a full refund for the pant. I chose the full refund but explained I still needed the product done correctly.

When I asked if I needed to place an entirely new order—now subject to new minimums—they responded by saying the issue was taking "too long" to resolve. The irony? The delay was entirely due to their refusal to acknowledge a very clear error on their part.

The lack of accountability, the dismissiveness, and the poor customer service made this one of the most frustrating buying experiences I’ve ever had. Proceed with caution if you expect attention to detail or professional communication.

I’m not going to waste time going over the specifics of my negative experience with their customer service chat line.
I’ll just say that if they spent as much time actually trying to help their customers, as they do defending themselves against bad reviews, maybe they wouldn’t have to continually defend themselves against bad reviews.
Any response from them to this particular review should be taken with a grain of salt, as 80% of their reviews are the lowest possible at 1 star, and this speaks for itself.

We like the shirt very much. We ordered it to evaluate for future 2 shirts for each of the volunteers (5) in our (independent living) John Knox workshop. So far it looks like a go and will probably order very soon.

Don’t order from this company. They are are very rude and disrespectful and condescending. If you have any problems with your order, they are not helpful. Tried to correct my address because an old address was on the site. just check their many reviews. They have a 1.6 rating. Customer support team suck. DONT ORDER FROM THEM. NOT WORTH IT.

sweat shirt was ordered as a 2X but it was to small. Cant get to the web site so no customer serve available. Will give it away never order from them again.
Poor company to do business with, STAY AWAY

I ordered a 2XXL shirt . It fit way to tight . The shirt said it was XXL. From my experience with bigger shirts since I am big chested 2XXL is usually bigger then XXL. I tried to return it but it will cost $15. I contacted bigtopdhirttop. Went into Chat and the person on the chat was not friendly and rood. He said “ I got what I ordered “ no apology, nothing. Never order from here. Now I am stuck with this shirt that cost me total of $33. Very bad business .

I ordered 4 tank tops, size 4xl, last week. They arrived yesterday. They fit perfectly. The price was unbelievable (under $10 each). They did what they said they were going to do, when they said they were going to do it. I have no issue with them.

So I did not receive confirmation emails when I contacted them first.You can't call them and their chat is manned by someone who is smarquis.Unhelpful does not read your responses before response.
I would not use this company again.If they were the only shirt company on the planet.
So to kind of sum up how this was working. I didn't have any way to confirm my account. Your system wasn't working well, but the person on the help desk was able to pull up my information. Tell me what dates what orders I had but refused to cancel them because I did not have the order reference number which was not emailed to me until the middle of the conversation it was sent to me and they accuse me then of lying the whole time.
Avoid this company at all cost. The most rude and unhelpful customer service I have ever experienced.
Not at 1 time, were they ever nice?Or helpful in any way.

I emailed them a few times and tried to use the chat page but they didn’t answer or reply back.

Sizes are not accurate at all! And if you need to do a return or exchange have fun paying for the shipping fees and good luck getting your money back for your items. This company is a complete joke and will rob you blind. I got a hoodie that was not true to size. Then tried to return it and had to pay an extra $15 to just send it back for 2 months later them saying they never received it! So now I’m out the original cost and two shipping fees.

I recently purchased over $100 of shirts and sweatshirts. I received an email cancelling 2 shirts costing $50 but was only refunded $44. I inquired why through the messaging ap. I was told I couldn’t order those shirts without screen printing and that I should have realized that from the website. The customer service rep was condescending and rude. I truly never saw that on those shirts. I thought it was interesting that the cancellation made no mention as to why the order was cancelled. I assumed they were sold out. I can never deal again with a company that allows their customer service reps to speak to customers in that fashion. I will recommend to our five teams that we never utilize them when we order team shirts!!