We ordered 3 sweatshirts, different colors. The quality was better than most today (not made in China) and they arrived in a reasonable time. Would do business with them again.
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Review summary
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It took a long time for them to ship my order. I ordered a zipper jacket in a 2XL and they sent me a XXL. There is a difference in the sizing if you look it up online. All in all, I would not order fr... See more
I ordered matching shirts for my three sons to wear to my wedding. The shirts are great! Great color, breathable, true to size. I highly recommend
I bought 4 shirts for my husband for Christmas and he absolutely loves them! I will most certainly buy more of them for him!! Thank you
Company details
Information provided by various external sources
Corporate Apparel, Employee Uniforms, Screen Printing, Embroidery, Trade Show, Restaurant, Hospitality, Dealership, Golf Course, Country Club, Schools
Contact info
United States
- bigtopshirtshop.com
3.4
Average
112 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Reply from bigtopshirtshop
Thank you for your review Marla. Glad we met your expectations. Let us know anytime you need anything!
Terrible customer service
Terrible customer service. Ordered shirts and never received them. Of course they blame the shipping company and refuse to ship out replacement. They were very rude in their responses to me. I would NEVER use them again. I highly recommend you dont use them either. They even claim USA based company but their product is not made in the USA. Total scam company. Deserve zero stars but that is not a option.
August 4, 2025
Unprompted review
Reply from bigtopshirtshop
Hello Mike Daniel. We did ship your package and provide you with tracking information. According to the UPS tracking number (1ZC1B491YW80785762) your package was delivered to your address on Monday July 28th at 1:39pm. As soon as you notified us that you did not accept delivery at that time, we opened a claim with the carrier on your behalf. The carrier may determine the package was delivered as stated. The carrier may determine the package was misdelivered or lost. Once they close the claim you will have the option of a refund or replacement. All of this has been communicated to you in multiple emails.
P.S. We are a USA based company with 40+ families supported in part by our small company.
Price and delivery time good. Products good too.
The price was good and I received the items in a timely manner. In fact, after the first shirt order, I ordered 3 additional shirts. I have no idea how the return process would be because, I'm happy with what I ordered.
July 31, 2025
Unprompted review
Reply from bigtopshirtshop
WOW! Thanks Shirley. Glad you were so satisfied you tried us a second time. We'll be here for you now and in the future should you need anything.
Total lack of accountability and customer service
I placed a custom order with Big Top Shirt Shop and clearly provided patch placement instructions via email. Despite this, they completely ignored those directions and placed the patch incorrectly. When I contacted them, they flat-out denied ever receiving instructions—until I sent them photo proof of the exact email. Instead of taking responsibility, they tried to gaslight me by claiming the instructions were "unclear." They then offered a partial refund or a full refund for the pant. I chose the full refund but explained I still needed the product done correctly.
When I asked if I needed to place an entirely new order—now subject to new minimums—they responded by saying the issue was taking "too long" to resolve. The irony? The delay was entirely due to their refusal to acknowledge a very clear error on their part.
The lack of accountability, the dismissiveness, and the poor customer service made this one of the most frustrating buying experiences I’ve ever had. Proceed with caution if you expect attention to detail or professional communication.
July 23, 2025
Unprompted review
Reply from bigtopshirtshop
Disappointing to hear you did not like the placement on 3 of the 16 items ordered. When asking for thigh placement on pants, there is quite a range of options within that thigh area. You can always instruct a certain number of inches below the waist or a specific number of inches below the pocket to narrow down that area and insure the final placement aligns with what you have in your mind.
We did offer a refund of the embroidery for these 3 items, or a refund in full for the 3 items if you wish not to keep them. Simply follow the instructions provided for a refund of the items that did not meet your expectations.
Customer service
I’m not going to waste time going over the specifics of my negative experience with their customer service chat line.
I’ll just say that if they spent as much time actually trying to help their customers, as they do defending themselves against bad reviews, maybe they wouldn’t have to continually defend themselves against bad reviews.
Any response from them to this particular review should be taken with a grain of salt, as 80% of their reviews are the lowest possible at 1 star, and this speaks for itself.
July 1, 2025
Unprompted review
Reply from bigtopshirtshop
Attempted to help Mr. Hess via live chat. Unfortunately the order number he provided to us was not a valid order number from our company. We provided Mr. Hess a link which shows all the locations where he can locate his order number, IF indeed he placed an order with our company. About 15 minutes into our conversation it was our conclusion that Mr. Hess may have placed an order with another company, since he said he had never received any order related emails from our company, nor was his number an order number from our company.
We like the shirt very much
We like the shirt very much. We ordered it to evaluate for future 2 shirts for each of the volunteers (5) in our (independent living) John Knox workshop. So far it looks like a go and will probably order very soon.
June 20, 2025
Unprompted review
Big top shirt shop
Don’t order from this company. They are are very rude and disrespectful and condescending. If you have any problems with your order, they are not helpful. Tried to correct my address because an old address was on the site. just check their many reviews. They have a 1.6 rating. Customer support team suck. DONT ORDER FROM THEM. NOT WORTH IT.
June 17, 2025
Unprompted review
Reply from bigtopshirtshop
We've posted our exchange with Linda Brown on our website. Click here: https://www.bigtopshirtshop.com/pages/linda
Linda Brown placed an order with our company today and provided an incorrect delivery address.
She emailed us - and without providing a name or order number - gave us a new address.
We replied asking for her name and order number.
She replied with a third different delivery address and asked us to reply when we have "done your job and you’ve switched the address to the correct one".
Unfortunately with three addresses to choose from we couldn't be sure which was the correct one. As much as we would love to do our job - we first need you to know your address.
At this time we decided to cancel and refund the order. Upon Mrs. Browns receipt of cancellation she sent two more emails.
Email 1: "GOOD i WILL NEVER ORDER FROM YOU ASSHOLES AGAIN. I WILL ALSO GIVE YOU A BAD REVIEW"
Emails 2: "I just gave a horrible review. You have a nice day asshole"
sweat shirt was ordered as a 2X but it…
sweat shirt was ordered as a 2X but it was to small. Cant get to the web site so no customer serve available. Will give it away never order from them again.
Poor company to do business with, STAY AWAY
June 3, 2025
Unprompted review
Reply from bigtopshirtshop
Hello Ed Wilson. The packing slip included with your delivery has detailed information on how to start a return - for any reason. We do offer support via our website - the same website where you made your purchase.
I ordered a 2XXL shirt
I ordered a 2XXL shirt . It fit way to tight . The shirt said it was XXL. From my experience with bigger shirts since I am big chested 2XXL is usually bigger then XXL. I tried to return it but it will cost $15. I contacted bigtopdhirttop. Went into Chat and the person on the chat was not friendly and rood. He said “ I got what I ordered “ no apology, nothing. Never order from here. Now I am stuck with this shirt that cost me total of $33. Very bad business .
May 16, 2025
Unprompted review
Reply from bigtopshirtshop
We can only assume this review is from Veronica Martin, not "Sue" because we have talked to Veronica multiple times about this order. 3 times via live chat and additionally via email.
Customer acknowledged receiving exactly what they ordered. There is no apology due for this.
Customer has been sent return instructions via email because they stated they did not prefer the fit. Customer is welcome to return their order if they choose not to keep it.
I ordered 4 tank tops
I ordered 4 tank tops, size 4xl, last week. They arrived yesterday. They fit perfectly. The price was unbelievable (under $10 each). They did what they said they were going to do, when they said they were going to do it. I have no issue with them.
April 29, 2025
Unprompted review
So I did not receive confirmation…
So I did not receive confirmation emails when I contacted them first.You can't call them and their chat is manned by someone who is smarquis.Unhelpful does not read your responses before response.
I would not use this company again.If they were the only shirt company on the planet.
So to kind of sum up how this was working. I didn't have any way to confirm my account. Your system wasn't working well, but the person on the help desk was able to pull up my information. Tell me what dates what orders I had but refused to cancel them because I did not have the order reference number which was not emailed to me until the middle of the conversation it was sent to me and they accuse me then of lying the whole time.
Avoid this company at all cost. The most rude and unhelpful customer service I have ever experienced.
Not at 1 time, were they ever nice?Or helpful in any way.
March 14, 2025
Unprompted review
Reply from bigtopshirtshop
On 3/17 @ 10:00am Joseph Dawson contacted us via live chat for help canceling an order he placed in error. For 9 minutes he refused to provide us with his order number. For 9 minutes he insisted we were not a real person, refused to sign into his account, threatened to call his bank and report fraud, and on and on. Finally, at 10:10am Joseph Dawson decided to cooperate and provided us with his order number. At his request the duplicate order was canceled at 10:11 and conformed for Joseph. Joseph replied at 10:12 stating we are not good at our jobs.
I emailed them a few times and tried to…
I emailed them a few times and tried to use the chat page but they didn’t answer or reply back.
February 17, 2025
Unprompted review
Reply from bigtopshirtshop
Amanda Donich emailed us on 2/18 @ 5:30am mountin asking if we use UPS or USPS to deliver. We replied on 2/18 at 7:41am moutain letting Amanda know we ship using both carriers. Link below to the customers email and our reply.
https://www.bigtopshirtshop.com/pages/amanda
⚠️CAUTION⚠️ Scammers
Sizes are not accurate at all! And if you need to do a return or exchange have fun paying for the shipping fees and good luck getting your money back for your items. This company is a complete joke and will rob you blind. I got a hoodie that was not true to size. Then tried to return it and had to pay an extra $15 to just send it back for 2 months later them saying they never received it! So now I’m out the original cost and two shipping fees.
December 25, 2024
Unprompted review
Reply from bigtopshirtshop
The return instructions provided to you ask you to reply with tracking information if you do not see a refund within 3-5 business days. We've also emailed you several times asking you for this information. We have not yet received a reply from you. Feel free to reply to one of the many emails we have sent you and we'd be happy to help.
I purchased over $100 of shirts and…
I recently purchased over $100 of shirts and sweatshirts. I received an email cancelling 2 shirts costing $50 but was only refunded $44. I inquired why through the messaging ap. I was told I couldn’t order those shirts without screen printing and that I should have realized that from the website. The customer service rep was condescending and rude. I truly never saw that on those shirts. I thought it was interesting that the cancellation made no mention as to why the order was cancelled. I assumed they were sold out. I can never deal again with a company that allows their customer service reps to speak to customers in that fashion. I will recommend to our five teams that we never utilize them when we order team shirts!!
January 10, 2025
Unprompted review
Reply from bigtopshirtshop
As explained to you at great length via email, two of the four items you purchased cannot be shipped bank under any circumstances. New Era does not allow for these items to ship without screen printing or embroidery. You were informed of this before the item could be added to your cart. You could only add these items to your cart once you agreed to the policy. These two items were refunded. What was not refunded was the cost of the other two items you ordered and the $9.99 shipping fee to ship the two remaining items.
Terrible Customer Service
Shirt quality is not good and was denied returns on two standalone single items i bought because they said it was a bulk order (I did buy 11 of another shirt, but only one of the two I wanted to return). At no point in the process did it warn me that somehow this "bulk" order would mean the items were not eligible to be returned - would NOT recommend buying from this supplier
November 5, 2024
Unprompted review
Reply from bigtopshirtshop
Attached is a link to our published return policy. This return policy is available to anyone 24/7/365 and is important to review and consider prior to purchase as part of your buying decision.
https://www.bigtopshirtshop.com/pages/faqs#returns
Could not get anyone to call me bad customer service
Wow I see I’m not the only one to have problems with the attitude from the person whom I spake with this is rediculous they should have more or better respect for their customers you would think I’m just praying I get my order and don’t get scammed I asked for them to call me tbh I just wanted to make sure they were legit but idk I just hope I ain’t lost my money smh this is a prime example of why I do not like to order anything off line
October 21, 2024
Unprompted review
Reply from bigtopshirtshop
As detailed during checkout, and in each email we've sent regarding your purchase, you can expect your order to leave our location and update on the carriers website within 2-3 business days of purchase (approximate). This information was also communicated to you during our live chat conversation. Please refer to the emails you were sent - which you confirmed you received - where you will find all information necessary to track your package until it's delivered to your location.
I simply asked when I was getting my…
I simply asked when I was getting my shirt and the attitude I got from the person was astounding, my email was not rude I even thanked them and this person comes back with the most condescending attitude for no reason. I work hard for my money and the fact that I spent it on this site and these people have zero tact in dealing with customers is insane. It's not my fault you hate your job for crying out loud. Such a gross experience. I hope my shirt actually fits because looking at these reviews this company seems to not have it together at all. I hope they find some joy soon because by the sound of their customer service it seems like misery is more what they selling than shirts.
And here they come with a reply as nice as pie ! TYPICAL if anyone wants to see the emails and see how rude they were you can hit me up .DONT BE FOOLED BY THEIR RESPONSES TO PEOPLE ON HERE they are rude and for no reason it’s insane
October 10, 2024
Unprompted review
Reply from bigtopshirtshop
We got your email asking when your order would ship. We replied and explained that all orders ship within 2-3 business days of purchase, as detailed during checkout and in each email sent regarding your purchase. You replied and stated that no one remembers what was stated at checkout and we should put it in our emails. We replied to you again and stated this information was not only provided at checkout, but ALSO in each email we sent you. What you asked us to do was already being done for you. Referring to the emails we send you will always be your best source for order related information.
We've got a link to the email exchange below for anyone interested.
https://www.bigtopshirtshop.com/pages/armando
This company sucks
This company sucks. Just told me via email to stop asking them about my refund and that they would no longer correspond. Disputed charges with financial institution! Stay far away from this company
September 22, 2024
Unprompted review
Reply from bigtopshirtshop
Customer continues to complain that they do not get timely replies. We replied to her first email within 15 minutes. Replied to her second email within 2.5 hours. Replied to her 3rd email within 5 minutes. Insisted she had provided us the information we requested when in reality she had sent it to another company entirely. When she finally got information to our company she sent repeated emails, all saying the same thing, on the same day. This landed her emails in our spam folder due to sending frequency. Sending this volume of emails WILL slow down our ability to reply in a timely manner. As for our reply, you threatened to dispute the charge with your financial institution - you have every right to do this - and doing so will result in our communication directly with your bank rather than with you.
Received a damaged shirt from this…
I received a damaged shirt from this company. Willing to share pics if needed.
You guys refused to refund me.
I received the shirt too late so I didn't need it anymore. When I asked to return the shirt for a refund I was told it was to late to request a refund. That's fine, I understood. But when I took the shirt out the bag to hang it up in the closet there was a black mark on the sleeve and black smudge on the shirt. At least exchange the shirt.
August 5, 2024
Unprompted review
Reply from bigtopshirtshop
We're always willing to replace a damaged shirt when reported at the time of delivery. Below is a link which explains how we can help when this occurs.
https://www.bigtopshirtshop.com/pages/faqs#damages
I contacted chat to find out if the business
I contacted chat to find out if the business is legitimate. I reached a bot named T, who in fact answered all the questions. They provide no address, no telephone number, and ultimately I told them that is a concern. He told me his name is Tony, and said even though he won't give his last name, they can collect ours. He ultimately said this is not a good match for me then. Agent profile image
Big Top Shirt Shop Support
First & Last Name : Desiree M
Email Address : Are you shopping For: : Personal Use
How Can We Help You? : What is your telephone number and where are you located? What country?
Agent profile image
Hello Desiree
We are In Arizona
The faq’s link at the top of the page will have answers to other commonly asked questions.
What is your telephone number
Agent profile image
We do not offer phone support.
What is your address
How do you think people would support your website if we cannot validate that it's a legitimate business?
Agent profile image
We have tens of thousands of customers Desiree. If you need a company with phone support we will not be the right place for you.
I never heard of you, yet I am not able to validate your business.
You have no address, no telephone number and now you are being less than courteous by saying maybe this is not the right place for you. That's crazy.
Agent profile image
Desiree, we do not offer phone support.
If that’s important to you, we will not be a good fit for you. That’s not crazy, it’s common sense.
NO you are not common sense, how about that?
Agent profile image
Ok. You have a good day Desiree.
what is your name
Agent profile image
Tony
Tony what
Agent profile image
I’m not provided you with my last name.
I am about to look up the business proprietor's information
Agent profile image
*providing
Ok you can ask my name and email, but you are not willing to provide yours.
Agent profile image
Correct. We can ask your name and you can choose to provide it or choose not to.
okay, I downloaded the chat.
Agent profile image
Great. Have a good day.
11:52
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August 20, 2024
Unprompted review
Reply from bigtopshirtshop
Hello Desiree Moody. It's clear from your time with our company that you had no interest in anything beyond a confrontation. There is no bot, only a human being who was assisting you. We identified ourselves as "Big Top Shirt Shop Support". We answered each of your questions, with you becoming more and more hostile when the answers did not suit your needs. While that is fine we may not be a fit for you, there are plenty of places to shop online, your abusive Karen-like behavior is unacceptable. We have a link below for anyone interested in how the conversation evolved. Confident many will find her behavior as pitiful as we did.
https://www.bigtopshirtshop.com/pages/desiree
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