bigtopshirtshop Reviews 

I order three shirts for around $38.00 in size 2xl. They were small so ordered three others from a different manufacturer in 3xl with an increased cost and paid for it. I filled out the return form, and got an email back with the form listed again but no return address listed. I then went on to live chat and was given the runaround and after giving whoever it was the order number he said an email was sent at 132PM. I went to my email and nothing and he was rude also. All I want is to get a return address something that should take minutes but now has turned into much more. Buyer beware..

Never received an email about this order.. They are trying to tell me I used a different email address which I didnt. I finally got back into my old email and there was not one email from them in either one of the email accounts. I was told when I was having difficulty trying to get the old email up to "put my big girl panties on and figure it out!>

Horrible customer service on the chat line. Sent an email about a service invoice and he told me they do not want to do business with people like me. very rude and unprofessional. Did not want to exchange or return my shirt.

Well, sorry to add my negative review, but the shirts I ordered were advertised "2X" and arrived an "XXL" which is NOT the same, as anyone plus sized can tell you. I can return them at my own expense. They will not pay return shipping, per their policy, because the measurements for the shirts are on the site. True, but if I usually easily wear at 2X, why would I look at the measurements? I did not order the identical item from Amazon because Amazon stated theirs were XXL. Sure wish I had! I would have free returns. I will never order from this store again.

I have ordered five polo shirts, and a package is lost and they will not refund my money. I got very rude response back from the customer service and it’s actually the owner Tony on my email that I am acting like a Karen. He also left a 1*review on my business page and this order has nothing to do with my real estate business. Horrible service and especially from a business owner.
Everything on his reply is a lie because I did not threatened anyone. I called USPS myself and the clerk told me to call or email the company and ask for a refund because they do not know where the package is. It’s lost in Transit I was told by USPS. It’s my fault I should’ve read all the horrible reviews before I ordered anything but lesson learned. I wish I could upload all his emails here that were so unprofessional.

It's a scam company. Do not fall for the fake reviews. They'll never send your items, claim the mail must of lost it and refuse to help you

As you can see by the reply, they will just deny everything and still not give a real result. You can check their history, it's nothing but rude people avoiding giving you what you paid for. But it looks like they will make up dates on deliveries if you Bug them long enough. But when you track it there is still no info provided. So if they "don't have package" and the tracking is wrong, where are they coming up with the dates? Then lose their mind when you question it.

Yes. Keep proving to us that you will give random updates to lie. Yet tracking shows nothing. Proving my point on your scam business.

Really dead set on embarrassing themselves.

And now lying that it was delivered. Really dedicated to ignorance

I bought a shirt from this company awhile back. My best friend was getting married and I was the best man in the wedding. I ordered with ample time left before the wedding and paid for standard shipping. Within a day or two, I got an email saying my shirt had been shipped. Days and days went by and the wedding date was approaching. My shirt still hadn't arrived yet. I checked the tracking number and it turns out "shipped" meant just that the shipping label had been created. The item hadn't actually been in transit and was still sitting in the warehouse. It was clear at this point, that my shirt would not make it in time for the wedding. I had to re-order another shirt and pay for overnight shipping. I wanted to go with a different company, but the groomsmen all had matching shirts that BTSS only seemed to sell, so I had no choice. I sent an email to BTSS asking them why this had happened. I made it known in the email that I was not happy about the shipping situation on the first shirt, but I absolutely kept it professional. The owner replied and was a very hostile jerk right out of the gate. He refused to cancel the first order or to let me return it for a refund and straight up told me he wouldn't respond to me anymore. I meant to challenge this on my credit card but never got around to it. I probably would have won because the package arrived late and this wasn't the fault of the carrier. Buy your shirts elsewhere. The man that runs this shop is a crony bully.

While it seems this company is legit, I ran into a frustrating issue. I placed a small order, only 2 shirts, blank, not customized. My order was confirmed immediately via email and my card charged immediately. Simultaneously i received a cancelation notice from bigtopshirtshop, stating my order couldn't be fulfilled as they were out of stock, and I'd receive a refund in the future (7-10 business days). Thankfully it wasn't a huge order. But bigtopshirtshop should have marked the item out of stock. Ethically they should NOT have processed my order, taken immediate payment and Simultaneously canceled the order while still processing payment from me. Why should I have to wait to receive money for items they NEVER HAD TO SELL in the first place. So I'd say be careful what you order, except that there's no way to know what they do or don't have in stock, clearly. I reached out to them via their text support system regarding my refund. I received a fairly sarcastic, demeaning response, directing me to reopen the cancelation email, re-read it, and confirm that I "understood" my refund would be forthcoming. Thanks bigtopshirtshop, the entire point was that no payment should have ever been processed. What a negative experience!

Horrible company! I wish I could leave a minus ten rating. Ordered an adult size blouse that arrived and would fit a child. Needed to return it. I received a refund from this company, but return shipment costs were not refunded. Rude emails and no refund for postage on something that was their problem because their sizes are misrepresented. Buyer beware! Stay away and save your money. They will probably comeback with excuses for their rude behavior and lies.

The wrong item was sent. I chatted with someone ( no name given) and was left for 17 minutes without a reply. I asked twice if anyone was there. I gave up and said that was rude. They got back on and never apologized for not responding and told me if I didn't stop the "nonsense " they would end the chat. This told me everything I needed to know about this company. After this review they canceled my order. They still won't acknowledge the rude unprofessional customer service! Now days later they are refusing my refund stating that they never told me that I would be receiving one. I have the email stating my refund. These people are so rude!! I am going further and reporting them. No one deserves this treatment. They should know better

I just made my 3rd order from this company. Their men’s shirts are made of good quality fabric and the buttons even match the fabric color. My husband loves how comfortable they are and I love how nice they look straight out of the dryer. I’m very satisfied with these products.
Jackie, mom of 6 boys

Garbage - the material was flimsy, the zippers cheaply made and the size was MAYBE a CHILDS MEDIUM, not an ADULTS 3XL. The shipping was very slow (it takes weeks to receive your items, instead of the days that is standard everywhere else.) Trying to get a refund is a joke, you are required to pay the return shipping (even when the error is the company's fault) and then they ignore the refund until you contact them multiple times and pester them to refund your money. After all that, they will only return part of your money, claiming there is a "restocking fee" for their garbage clothing (in other words, they are reselling clothes to new customers that someone else has returned as being incorrect or defective.) I do not and cannot recommend this company or their clothing at all. Avoid at all costs. (Note that I purchased these shirts Jan 30, and it was March 7 before the refund was refused)

UPDATE: The response by the vendor given below is the same canned response they've been giving everyone who complains about the glaring fallacies this company willingly engages in. Bottom line, the many reviews by hundreds of different people, all stating the same thing over and over, speak most accurately of the nature of this company. They're more concerned with gaslighting their customers than doing right by them. A very silly and antiquated way of " doing business" in my opinion.

UPDATE #2: Despite the story Big Top Shirts has harassed me to tell, do not believe their claims about "measurements". I KNOW the difference between a Medium sized shirt and a 3XL, and what they sent was absolutely NOT 53 inches across, even if you stretched it out. I stand by my statement, this is a dishonest company that is using shady business practices. Caveat Emptor.

UPDATE #3: So this company is still harassing me because they are big mad that someone pointed out their business practice flaws. What they REALLY should do is spend that energy fixing the problems, such as starting with being more honest about their product, and perhaps find an accurate ruler. Any company that chooses to start a flame war with a customer rather than listening to that customer's complaints, non-stop harrasing their customers, calling them liars and refusing to make good on their misrepresented products pretty much tells you everythingyou need to know about them. Now I COULD sit here all day arguing with them and responding to their patently childish insults, because again, they're big mad that I've (like MANY) other people reported that there are problems with this company AND their product, but I think anyone reading their responses can see for themselves that this is not a company to do business with. Like I've already said to you Big Top Shirt Shop, you can keep the $20 you gouged me for, I don't care about it. But I DO care about dealing with an honest company that takes care of their customers and respects them. By all means, continue behaving in this many and these reviews you're garnering won't matter any longer, because you won't be in business for very long.

Sorry I can't even give them a zero rating.
I ordered a size 2X women's shirt that could fit a 5-year-old it is so small. Non returnable because it's a thirteen dollars shirt and would cost more to return. This company is a scam.

Horrible customer service. I ordered five shirts. They sent me three of the five that I ordered. When I received the shirts they had a receipt saying two shirts was on back order but yet they still charge me for those two shirts. They never did get back with me on the back order or emailing me about the back order. I had to fight them through my credit card company to get my money back. I would never order from them again I recommend them to anyone..

I ordered a jacket in a size that I normally order from the manufacturer. It was too small and they refused to exchange it. The original listing says closeout but does not say no exchanges. You have the item in stock and could easily exchange it.

ACCORDING TO THEIR SITE, MY ORDER SHOULD HAD BEEN SHIPPED 3 DAYS AFTER IT ORDERED. IT WAS NOT, SO I SENT EMAILS ASKING ABOUT MY ORDER. I GOT NO RESPONCE AND SENT ANOTHER EMAIL, 4 TO BE EXACT WITH NO RESPONCE. WHEN I FINALLY GOT A RESPONSE IT WAS RUDE, AND UNPROFESSIONAL. IM HOPING I CAN FORWARD IT TOYOU. I RESPONDED TO THEIR UNFRIENDLY EMAIL WITH NO RESPONCE. IN MY EMAILS I WAS NEVER ONCE RUDE, HATFUL, OR CUSSING, SO I DON'T KNOW WHAT THEIR ISSUE WITH MY EMAILS WAS. I HAD JUST RECENTLY GOT SCAMMED BY A COMPANY, I HAD NO IDEA THEY WERE IN CHINA, I LOST ALMOST$150.00. SO I WAS VERY CONCERNED ABOUT MY ORDER FROM BIG TOP SHIRT SHOP.

IM NOT SATISFIED WITH THE RESPONCE I GOT FROM BIG TOP SHIRT SHOP ON TRUST PILOT. THE PERSON REPLYING NEVER ONCE MENTIONED THE RUDE EMAIL I RECEIVED FROM THEIR COMPANY. IT WAS JUST BLOWN OFF AS IF IT WAS NOTHING.

HOW CAN I FORWARD MY EMAIL FROM THEM TO THIS REVIEW?

Very rude and horrible customer service. Be sure to clearly read the return policy because specific orders do not qualify for returns. To view the return policy you click out of your cart on the menu and find the return policy. Will not accommodate or reason at all. People don’t read every bit of fine print and most companies will reason with you and be understanding but not this company.

Ordered a 3XL polo to check sizing, fit, material, etc. with the intent to order more. Shirt arrive & looked and felt as promised. The 3XL was more like medium. Had to pay($12) yo return. After reading additional reviews on sizing will not be ordering from them. And having to pay yo return??? NOPE!

Sent the wrong shirt. I ordered one with a pocket (the receipt said that's what it was.) What they sent had none. Twice requested I send a picture, which was pointless as I was going to return it no matter what. It also cost me 11.54 to return it.

They never actually apologized.

This company is a flat out joke !!
DO NOT BUY FROM THEM .

They are a fraud .
They lie and tell you a bunch of B.S
Trying to hide behind a so. Allen’s trademark.
Complete Line of B.S

Waste of money and time