bigtopshirtshop Reviews 

I see all the bad reviews but I didnt have nothing bad ordered 4 long sleeve shirts the only complaint and reason I put 4 is cause I ordered 4 Large or so I thought got 3 Large 1 XS but when I looked back on the order it was my fault. But if they where the same colors I would understand but different colors, they should contacted me to see if it was a mistake before sending out. But the XS is still ok gonna be used by my wife.

This organization engages in unprofessional customer service practices. In response to an inquiry I placed regarding a shipment that is significantly delayed (mailed on 5/20/21, not received as of 6/2/21), I received the following reply: “The tracking information makes no indication that the package has been lost/delayed for two weeks. First, the last scan was on the 25th, which is just one week ago. That scan shows that that is a delay, which is expected and communicated. That said, if you would like more information than what the carrier makes available to you online, you are welcome to reach out to them for additional information. Should you not wish to do so, no problem, we can wait for the next scan from the carrier and an update at USPS.com.” When I retorted that I didn’t wish to call USPS to track down my own merchandise, the following remarks were made by a representative of this company: “ It appears you didn't read our entire email.”, followed by “ You can simply wait for the delivery to be completed, simple as that.”
This is NOT an acceptable form of communication from any company. Moreover, it’s obvious this company has completely missed the mark as it relates to the term “customer service”. Do not do business with this organization!

Very rude customer service I never got my refund back
Thieves they should close the business. All they do is take money and never give back regunds on top of that very bad material trash.

ordered 3 shirts from them, and had to return them, which was difficult. I emailed them to inquire about the refund status, they asked about the tracking number which I don't have at work, i said I would find it at home, and asked them about why the customer has to pay the return fees? I got several rude emails from this customer service rep. telling me I'm not being cooperative. anyhow after several emails arguing with this rude person, someone from the company called me at work three times, I finally had time to answer, since I was at work. He began by being just like the person in the emails. So it made sense. Act like what your taught. I told them to keep my money, because I don't have time to deal with this kind of unreasonable customer service, SO BOTTOM LINE, DON'T PURCAHSE FROM THIS COMPANY !!

$9.99 for shipping via slow mail, 10 days makes for one expensive shirt

This place is the worst place that I have ever ordered from in my whole life! Don’t order from these people they suck!

VERY rude, extremely poor customer service, actually nasty when I wanted to return a top I order for my mother that arrived a week after she died. the package had NOT been opened. They had me fill out a form and I got a letter saying they would review my request and get back to me. they didn't. Then some jerk asserted that I did not fill out the form. Well dang it, I have a snap shot of the form...so...be wise, don't use them

Ordered a hat.

After the order I asked if it would be there by Saturday.

They don't me that was "impossible".

I woke up the next morning to an email notification of a cancelled order.

When I asked about their customer service policies in the chat, if they had it in their manual to cancel customer orders without explicit instructions or talking to the customer first, they basically told me to go away.

They appear to have gone so far as to block access to their website.

I've never, ever experienced as negative an interaction with an online vendor as I have with this one.

I'm not sure what's wrong with them, but I'd take my business anywhere else before I tried to give these people any of my money.

Similar to other customer reviews online, we also had a bad experience with Big Top Shirt Shop.

If you are thinking of buying from them I'll save you some time... RUN the other way!

They messed up our order, blamed us for it rather than working with us to correct it, and then when we tried to make a new order they cancelled it telling us they did not want to do business with us anymore because we were upset with their (lack of) service.

Customer first attitude? I think not.
Going above and beyond for their customers? Nope.
They are always right and the customer is always wrong? You got it!

This company needs to take some classes on customer service. They have a great product and fair pricing, but their service is nonexistent.