Bigwicks Reviews 352

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Striking looking lamp, adds a touch of practical style to any room, fills the room with a subtle fragrance and purifies the air. Bigwigs had enclosed a free bottle of fragrance oil so even better a lo... See more

Rated 5 out of 5 stars

Very easy to order and the squirrel doorstop was just as described and beautiful. Will make a lovely gift. Arrived promptly by Royal Mail. The cardboard packaging was coming open but no damage or lo... See more

Rated 1 out of 5 stars

Was looking for Yankee Candle Sugared Apple which apparently is no longer available but to my delight found them in votive style candles on this website. I received my candles this morning BIG BIG DIS... See more

Rated 5 out of 5 stars

Our Shipment No. 000012549 Order No. 000013860 Tracking No. PV206613877GB We received some very splendid and delightful four Coffee Spoons. These are gorgeous Coffee Spoons and so very speci... See more

Company details

  1. Living Room Furniture Store

Information provided by various external sources

Bigwicks.co.uk - Home fragrance made easy......Select from a wide range of home fragrance from world famous fragrance brands.


Contact info

3.7

Average

TrustScore 3.5 out of 5

352 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service at its best

My order was delayed purely due to industrial action by royal mail. I contacted twice to chase my order. On both occasions I received a polite and helpful response that was both reassuring and accurate. My order has arrived as promised and is beautiful. Great customer service despite the huge challenges faced by small businesses. I would definitely use again.

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Excellent, super fast service and delivery! Bought a refill of "Exquisite Sparkle" for my reed diffusers, my favourite fragrance. Ordered Saturday and delivered Monday. Will definitely be shopping here again. Thank you.

September 23, 2022
Unprompted review
Rated 4 out of 5 stars

Ordering process on the website did not…

Ordering process on the website did not work the first time and as a result it looked as if I had submitted two orders. However, only one payment was taken and the order was delivered as expected. So overall satisfied with the service

August 6, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look