Outstanding service throughout. Well packaged and very fast delivery. Imogen, on customer service, demonstrated great patience and assistance in advice on fitting a conversion plate. Thank you!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a 40L top box. Was told bike fitting came included, which was not not the case (!) Bike Luggage sent out a interface plate ( to suit my bike) for no extra cost, at their expense. Its alwa... See more
Excellent. One very minor bit of feedback about your website: on a smartphone it doesn't seem possible to edit the basket. I accidentally added the same top box twice and then couldn't remove one.... See more
I ordered my bike panniers at the end of November but got an email not so long after saying that it was going to be the middle of January because of supplier isssues. I then rung up the middle of Janu... See more
Company details
Written by the company
Shop bike luggage from the UK's No.1 SHAD retailer. Based in the UK we offer next day delivery and the best deals on SHAD products.
Contact info
United Kingdom
- bikeluggage.co.uk
4.6
Excellent
896 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication and quick delivery
Great communication and quick delivery of quality products
May 7, 2024
Fantastic service
Fantastic service. Ordered late on the Friday afternoon and part delivered Saturday. Great updates throughout. Simple process to order.
May 3, 2024
Well happy with the product and service I…
I am well pleased with the products I purchased. They were exactly as stated.also full instructions were easy to follow and fitting was very straightforward.
A really good touch is the courier that they use let you know within an hour when the delivery will be made. That means you are not hanging about all day waiting for delivery.
April 30, 2024
Extremely fast
April 29, 2024
Delivered on time and in good condition.
April 8, 2024
Excellent product and good turn around…
Excellent product and good turn around from ordering
April 3, 2024
I ordered a Shad top box with a stop…
I ordered a Shad top box with a stop lamp and fitting kit for a CFMoto 650MT.
A Fast efficient service, and good value, everything came well protected and packed.
April 4, 2024
Excellent product range at very…
Excellent product range at very competitive prices fast delivery and very good communication.
April 4, 2024
Quick, effective and efficient
I ordered and recieved the item at the requested day. Fantastic. Very quick delivery. The company is reliable and has good communication.
April 3, 2024
A perfect experience.
A great experience I’ve been waiting for the bike specific fitting kit to come in stock for sometime. Upon checking the website I noticed it was in stock and rung Bike Luggage to check availability. The customer service was superb, your representative took my order amended the delivery date to suit my plans for the week ahead by 24 hours. Back on schedule everything arrived as ordered and delivered in perfect condition.
April 2, 2024
Deliver on time and the exact product…
Deliver on time and the exact product in description.
April 2, 2024
Great service great price
Great service great price. Superfast delivery has described. Will deal with them again definitely
April 2, 2024
Really good product and very helpful…
Really good product and very helpful customer services 👍
April 2, 2024
Super fast delivery and lower price…
Super fast delivery and lower price than direct from the manufacturer themselves!! Would use again
April 2, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.