Bought a 40L top box. Was told bike fitting came included, which was not not the case (!) Bike Luggage sent out a interface plate ( to suit my bike) for no extra cost, at their expense. Its alwa... See more
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Excellent. One very minor bit of feedback about your website: on a smartphone it doesn't seem possible to edit the basket. I accidentally added the same top box twice and then couldn't remove one.... See more
I ordered my bike panniers at the end of November but got an email not so long after saying that it was going to be the middle of January because of supplier isssues. I then rung up the middle of Janu... See more
I needed to find out if the panniers I wanted to buy would fit my existing frame without adaption. I was given the appropriate information and then the small extra bit I needed was sent with my order... See more
Company details
Written by the company
Shop bike luggage from the UK's No.1 SHAD retailer. Based in the UK we offer next day delivery and the best deals on SHAD products.
Contact info
United Kingdom
- bikeluggage.co.uk
4.6
Excellent
895 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Domt buy off these people send wrong…
Domt buy off these people send wrong item then demand you to pay for the return for their wrong order.
February 10, 2026
Unprompted review
Bought a 40L top box
Bought a 40L top box.
Was told bike fitting came included, which was not not the case (!) Bike Luggage sent out a interface plate ( to suit my bike) for no extra cost, at their expense.
Its always refreshing to deal with a professional, customer-centric company.
Very rapid processing & professional delivery service.
Good product, suits the bike and genuinely doubles-up as hand luggage.
I'll be buying the side luggage next, as their competitors offerings simply fail to suit a modern road bike like mine.
July 4, 2025
Unprompted review
Ordered a rack for my bike
Ordered a rack for my bike, it didn’t fit, explained to them and sent photos but they still insisted I was wrong, and then become abrasive when I asked for a refund.
May 21, 2025
Unprompted review
Professional company which answers email same day, posts next day, and refunds promptly and without any quibbling
Prompt, trustworthy, excellent communication. Ordered a luggage kit from Bike Luggage, and it arrived next day. Excellent and prompt delivery. When I discovered that I had ordered the wrong part, they answered my email immediately, and provided a return address and clear instructions. They refunded me very promptly, and I’m delighted with their highly professional service!
February 27, 2025
Unprompted review
Bike luggage was spot on.
Bike luggage was spot on.
Very helpful and delivery was very quick. Would definitely recommend this company.
August 29, 2024
Knowledgeable, good service, quality gear.
Very helpful advice on the phone, competitive price and fast delivery from DPD. I normally buy everything online these days but being able to speak to someone and check, then order on the phone, was really useful.
September 7, 2024
Unprompted review
Reliable retailer
Have used bike luggage a few times now for panniers etc. Quick delivery times. Items have always been well wrapped and packaged. No complaints will definitely order from them again.
August 29, 2024
Bike luggage answered my question re…
Bike luggage answered my question re fitting very promptly. I ordered the luggage fitting kit and received it in two days………and it fitted perfectly!
September 3, 2024
Great price and ordering was simple on…
Great price and ordering was simple on a user friendly website. Delivered promptly. Thanks
August 1, 2024
Excellent service
Excellent service! Good communication. Definitely will shop with them whenever possible in future!
August 1, 2024
Order arrived promptly
Order arrived promptly, i haven't put on the bike yet need to purchase the box.
August 5, 2024
Great service
Great service. Sadly I had to return some goods (not their fault) and Bike Luggage responded to that very helpfully
August 5, 2024
Excellent Service
Easy ordering process, fast delivery and well packaged products. Great value too!
July 29, 2024
Limitations on luggage rack and top box…
Limitations on luggage rack and top box mount sizes very confusing if you aren't familiar with top box item IDs. very expensive to return and swap out for an appropriate one.
July 29, 2024
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