Outstanding service throughout. Well packaged and very fast delivery. Imogen, on customer service, demonstrated great patience and assistance in advice on fitting a conversion plate. Thank you!
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See what reviewers are saying
Bought a 40L top box. Was told bike fitting came included, which was not not the case (!) Bike Luggage sent out a interface plate ( to suit my bike) for no extra cost, at their expense. Its alwa... See more
Excellent. One very minor bit of feedback about your website: on a smartphone it doesn't seem possible to edit the basket. I accidentally added the same top box twice and then couldn't remove one.... See more
I ordered my bike panniers at the end of November but got an email not so long after saying that it was going to be the middle of January because of supplier isssues. I then rung up the middle of Janu... See more
Company details
Written by the company
Shop bike luggage from the UK's No.1 SHAD retailer. Based in the UK we offer next day delivery and the best deals on SHAD products.
Contact info
United Kingdom
- bikeluggage.co.uk
4.6
Excellent
896 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Simple and easy.
The whole transaction was very simple and easy. Item arrived head of schedule which was great and exactly as described.
November 17, 2023
Fast delivery of a spare part
Easy to find a spare part on their web-site and it arrived within a couple of days.
November 16, 2023
Honda XL750 Transalp top box
Sadly even though the part didn’t fit my needs it I still manufactured to a very high standard.
November 8, 2023
Service above my expectations.
Received my panniers and brackets as promised on time. The website said the brackets were on back order but the whole order came together. Fitting instructions were clear and concise.
Very pleased with the experience.
November 13, 2023
Delivered 3 days early at a great price
November 13, 2023
Delighted
Competitive price. Goods delivered on time and in good condition. Goods exactly "as described".
Delighted with my purchase.
November 10, 2023
Great service as usual
November 2, 2023
Excellent service easy to deal with was…
Excellent service easy to deal with was not expecting my item to arrive so quickly fantastic service was able to track my item easily item was well priced thank you will use again with no hesitation
November 6, 2023
Great product knowledge and advice and…Great product knowledge and advice and prompt delivery
Great product knowledge and advice and prompt delivery
November 3, 2023
Fast and on time delivery
October 18, 2023
Fast dispatch and in my opinion the…
Fast dispatch and in my opinion the best courier service in the business DPD
October 23, 2023
Bracket fitting spot on
October 11, 2023
Good company
Friendly service on the phone
Very prompt delivery
Would definitely use them again
October 18, 2023
Courteous service
Courteous service, great email response, would have been five star rating if I hadn’t of had to wait so long for the package i.e. nearly 2 months
October 10, 2023
great service with good communications
October 9, 2023
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