Biketrax Reviews 159

We were overseas first time visitors to Edinburgh. We wanted to get a more complete picture of the city than the Royal Mile(!) so decided to bike the Waters of Leigh, having read a bit about it online. We went to Biketrax because it was closest to our accommodation. What a joy to do business with them! They were SO helpful. Our bikes were ready and waiting for us, we were given very helpful information about where to ride and what to expect with the few detours. We purchased a cycle map from them which proved very useful.We spent about 5 hours in total on our bikes and loved every minute of it. We rate cycling along the Waters of Leith then to the Portobello and back around Holyrood Park the best thing we did in our 3 days in Edinburgh.

We have done a reservation for next August.
Luke solved all our doubts.
We are looking forward visiting Edinburg by bike!!!

Fantastic experience. Great bike, great service. They gave us everything we needed to explore and enjoy Edinburgh. Super friendly and very professional. The bikes were in excellent condition.

Excellent bikes, good team and by staying open until 8pm allowed a decent days cycling.

Amazing customer service, and very quick to respond! Would rent with them again in an instant!

Great bicycle rental service - staff is very friendly, booking was straightforward, good price and great bike!

Everything was perfect and very professional

Nice staff. Good contact. Well prepared bikes. Dispite of choosing city bike a got road bike what was nice surprise. One thing to improve... Adding fix kit. after 1h from beginning my mate had got flat tire and his journey finished. No support from biketrax dispite of calling to them. Transport cost (Uber) wasn't covered by shop. Any rebate...

Excellent service everything went smoothly. Bike was superb but may bring comfort saddle next time.

Really friendly and easy process to rent a bike, would definitely use again

Personel was really nice, helpful and willing to share info on the city. They are also really easy to talk to even if not perfect english on our part. I made a reservation for a city bike and could change it for an e-bike the morning of the pick up without any hésitation or problem. That was really appreciated.
Also the bike was in perfect state, looking very recent and worked perfectly throughout the day. Perfect expérience!

Easy to book. Helpful staff. Nice bike.

Quick reply to my questions via email... friendly and helpful!

Friendly staff and good bike selection. Plenty of clothes, tools and equipment in the shop.
But:
- bit confusing hiring system
- thought that I get back some Quids if bikes got back earlier
- thought we could get bike maps for cycling around in Scotland

But all in all recomendable!

Biketrax is a great company to deal with for bike hire. Both in telephone inquiries and in dealing personally with staff in the shop I experienced nothing but the highest standards of curtesy and helpfulness. I and my family, visiting Edinburgh, were hiring bikes for one and an found that the shop's location, close to the canal basin, made a great starting point for some safe cycling in the city. The canal path and connections from there to Edinburgh's cycleways made for a great day's cycling.

Hired bikes from Biketrax to cycle along the canal and really enjoyed the experience. Bikes were pristine, staff were very friendly and helpful.

Canal very nearby and a great place to unwind. Watch the swans and moorhens going about their business. Colourful barges ambling along with cheery waves from their occupants. In contrast, watch the rowers speeding by. Well worth it.

Hired one of their hybrids for a day trip to North Berwick. Bike was virtually brand new, service was friendly and helpful with tips for the route. Recommend 100%

I would recommend these guys to anyone! So friendly and kind and truly genuine.
I loved that they didn’t have any hesitation to rent out to two teenagers and were very inviting!

What’s awesome is a very long list but a few of the top points would be that:
1. No credit card needed for a deposit! Which for me was brilliant I’m only 19 and haven’t got one.

2. Great bike knowledge and help with setup

3. Shop is near to the big cycle paths and routes in Edinburgh so you can get riding quickly

Overall a great ship they are running there

Quick tips: if you rent the Ridley Noah out, get your saddle height just right before you leave, they will tell you that the adjustment needs a specific max torque and so I didn’t dare touch it even though my saddle was a tad low, or an even better idea would be to ask to take the wrench out with you.
Ps - check out the door handle

Great bikes, friendly service, convenient central location and good value for money. Would definitely use these guys again!