Bill's Exhausts Reviews 

289
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent communication and service, noting that staff are friendly, knowledgeable, and responsive, providing timely updates and assistance. Many people highlight the fast and efficient delivery, with products often arriving well-packaged and ahead of schedule. Reviewers are also very satisfied with the quality and accuracy of the products received, often finding unique items. However, some customers experienced significant delays in receiving orders, with items taking months or being backordered despite showing as in stock. A few people also reported receiving incorrect or incomplete products, such as missing hardware or parts that did not fit.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers stating that the products received... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast processing and shipping of online... See more

Service

Customers consistently note positive experiences with service, often describing it as fast, friendly,... See more

Order

People report ambiguous experiences with order processing and delivery, with some customers experiencing... See more

Staff

Customers had positive experiences with staff, consistently praising their fast, friendly, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bill provided frequent and informative emails regarding the status of my order. The Arrow mufflers for my Ducati were made to order and shipped from Italy to Miami, at which time Bill processed thrm t... See more

Rated 5 out of 5 stars

BUY THROUGH HIM!! If you want to be taken care of and top tier communication and customer service on your orders go with bills exhaust! My Yamaha R9 exhaust had a problem and he answered and sent one... See more

Rated 5 out of 5 stars

Phenomenal customer service!! Bill responded in minutes to an email I sent him at 9pm. He immediately reached out to the manufacturer and they made a new muffler in Italy & shipped it to Bill's exhau... See more

Rated 5 out of 5 stars

Everything went smoothly! Bill's is pretty accurate on estimated shipping times. Even their customer service is great with responding quickly! I would highly recommend them for others. I will also con... See more


Company details

  1. Motorcycle Parts Store
  2. Motorcycle Equipment and Accessories Store
  3. Motorcycle Shop

Written by the company

Based in United States, Bill's Exhausts Since 2009 Offers Motorcycle Performance Parts Like Exhausts, Air Filters, Engine Parts, Sprockets ,Wheels And Many More.


Contact info

4.2

Great

TrustScore 4 out of 5

289 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(289)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast service

Fast service, fast respond, everything was great from Bill. A reliable store you can trust.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Shopping Experience

Probably one of the best shopping experiences I had in a long time.
Bill's communication is something you do not see/expect anymore (he does answer the phone and e-mails)

His price was very competitive, better if I would order from the manufacture directly.

Overall very recommended.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, quick and reliable. Bill answered all my question very quickly. Sent item in perfect condiction. Tracked all the way and fast shipping. Will recommend to all.

March 3, 2025
Unprompted review
Rated 3 out of 5 stars

Very helpful and quick with…

Very helpful and quick with communication. The only thing I didn't like was I ordered the part friday right after 12 o'clock and they didn't ship it until Monday afternoon even though it was in stock.

February 24, 2025
Bill's Exhausts logo

Reply from Bill's Exhausts

Thank you, Michael, for your feedback. Our shipping policy does state that orders placed before 11:00 AM CST are typically sent the same day. We received your order at 11:37 AM CST. Our warehouses have a cut-off time, so unfortunately, you missed that window. I wish I could have served you better this time, and I hope to do so next time :)

Rated 5 out of 5 stars

Fast and reliable!

When I was first looking for exhaust parts, I was a little skeptical about buying parts from here. But after this, getting my mid-pipe in a decent time and the quick customer service via WhatsApp, definitely changed my mind about getting anything here! I am very much appreciative of the quick shipping and helpful customer service!

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

A+++++++++++

Bill reached out directly because item was backed ordered. Gave an estimated time of when it will ship and it arrived a little earlier than expected. Nice to have such great customer service much appreciated.

January 30, 2025
Rated 4 out of 5 stars

Recommend

Had trouble with website, bill was on top of it. Got my slip on in a timely manner. Best price i found. Will do business again!

February 12, 2025
Unprompted review

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