Biltong St Marcus Reviews 135

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, authentic taste, and wide variety, especially the biltong and other South African goods. Many appreciate the efficient and rapid delivery service, often noting that orders arrive quickly and well-packaged. The overall service is frequently described as excellent, with consumers finding the ordering process easy and convenient. However, some customers were not happy with certain aspects of their experience. A few reviewers mentioned receiving products with short expiry dates or items that tasted unusual or were of subpar quality, such as sinewy meat or dented cans. There were also occasional issues with delivery, including delayed orders, incorrect items, or a lack of tracking information, leading to frustration for some.

What people talk about most

Product

Customers had positive experiences with product, often praising the delicious and fresh quality of meats like... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the delicious meats,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the quick, efficient, and... See more

Order

Reviewers mention positive feedback about order. Many customers praise the easy online ordering process, wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love these guys for stocking Windhoek Draught and allowing me to indulge in my favourite lager! Been ordering for a short while now, the delivery is quick and the prices are VERY... See more

Company replied

Rated 5 out of 5 stars

Perfectly delicious and exactly how I like it…lean with minimal fat, just the right amount of marbling. Soft enough to carve the desired thickness (wafer thin) and keeps well in an airtight container... See more

Company replied

Rated 5 out of 5 stars

Have always had St. Marcus meats since I arrived from Zim. 1985. All their meats are delicious, and all wrapped up well, especially for delivery, which I do a lot now as I don't live in London any mor... See more

Rated 5 out of 5 stars

Excellent products and service We recently purchased food, wine and beer from Biltong St Marcus and the service and quality of the products and produce was fantastic. The biltong and droewors... See more

Company replied


Company details

  1. Meat Products Supplier
  2. Supermarket

Information provided by various external sources

We have the largest selections of South African products in the UK. Come and try our award winning 24 varieties of Biltong & Droewors, 14 varieties of Boerewors, Sosaties, Stokkies, Ribs, Flatties and much more! Also the manufacturers of STM Energia


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

135 reviews

5-star
4-star
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2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Greatest ever

Have always had St. Marcus meats since I arrived from Zim. 1985. All their meats are delicious, and all wrapped up well, especially for delivery, which I do a lot now as I don't live in London any more. When I did, I visited their shop in Putney, and it is an amazing experience, also seeing all the Biltong hanging from the ceilings everywhere. I recommend St. Marcus.

March 30, 2026
Rated 5 out of 5 stars

Viral popularity!

Not only is the service extremely quick and efficient, the products are so delicious that everyone at my rugby club, in my offie, in my son’s year at school etc etc etc now orders too!

March 25, 2026
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Reply from Biltong St Marcus

Great to hear the word has spread so far! Thank you so much for the 5 stars. We really appreciate it.

Rated 5 out of 5 stars

Best SA shop

I have purchased items from different SA stores in the past, but since finding Biltong St Marcus, this is the only one I use. Good range of products. Products are always fresh, delivery super fast and fair pricing. What more could you want? Love the homemade rusks too!

March 31, 2026
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Reply from Biltong St Marcus

We are so happy you enjoy the shop so much. We really appreciate your support. Thank you so much for the 5 stars.

Rated 5 out of 5 stars

Best Biltong in the UK!

Fantastic product - their biltong is the best I've tried in this country!
Service was great too - next day delivery was very helpful!

March 31, 2026
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Reply from Biltong St Marcus

We're so glad you love our biltong! Thank you so much for the 5 stars.

Rated 5 out of 5 stars

Five Stars

Five Stars – Service Beyond Expectation
What started as a simple order turned into something truly special, thanks to St Marcus South African Shop.
Living on the opposite side of the world, I wanted to send something meaningful to my mom, who is in a care home. Like many people in that situation, you hope for the best—but you don’t always expect a business to step outside the usual transaction. St Marcus did exactly that… and more.
Not only did they prepare the goodies beautifully, but they went the extra mile in a way that genuinely touched my heart—they ensured that the delivery was made personally to my mother. That small but incredibly significant gesture turned a gift into a moment of connection, comfort, and joy for her.
This wasn’t just customer service. This was human kindness.
In a world where so much is automated and impersonal, St Marcus reminded me what true service looks like: care, attention, and a willingness to make something special happen for someone they’ve never even met.
They didn’t just fulfill an order—they created an experience, bridged a distance, and brought a smile to someone who needed it.
For that, they haven’t just earned a loyal customer—they’ve made a friend.
I will absolutely be ordering again for future special occasions—and regularly beyond that. If you’re looking for a business that genuinely cares and delivers more than expected, look no further.
Highly recommended.

March 30, 2026
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Reply from Biltong St Marcus

Thank you for such a thoughtful review, it genuinely means a lot to us.

We’re really glad we could help make that moment special for your mom.

Rated 5 out of 5 stars

Absolutely the best tasting biltong

Absolutely the best tasting biltong. Great shop, great products. I highly recommend.

September 24, 2025
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Reply from Biltong St Marcus

Thank you so much for the 5 stars, we really appreciate it.

Great to hear you enjoyed the biltong and service.

Rated 5 out of 5 stars

Brilliant service- fresh items

I have given 5 stars as may not be the stores fault but maybe through exporting. All the items were perfect and fresh except the sweetie pie marshmallow easter chocolate. All of them when opened even when placed in fridge they were oily and the chocolate fell apart, didn't taste quite the same.
But that won't stop me from buying from this store again, just won't purchase the sweetie pies. The box still came quickly even though had a detour to Cambridge for some reason but was notified so all good 👍

February 26, 2026
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Reply from Biltong St Marcus

Thank you so much for the 5 stars, we really appreciate it.

Your chocolate might have melted slightly during transit - not sure what could have happened there. Sorry you experienced that in any case. But great to hear you enjoyed the biltong and service. All the best.

Rated 4 out of 5 stars

Products were packaged well and looked…

Products were packaged well and looked as displayed ..wish there were promotional offers to go with products . But I throughly enjoyed everything I got..Am hoping to order more soon.

February 23, 2026
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Reply from Biltong St Marcus

So glad you enjoyed the service.
We do run promotions via our website, social channels, and newsletter, so it’s worth keeping an eye out there.
All the best :)

Rated 5 out of 5 stars

Great company with excellent products…

Great company with excellent products and the staff are very helpful

March 2, 2026
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Reply from Biltong St Marcus

Great to hear you’re happy with both the products and the team.
Thank you very much for the 5 stars :)

Rated 5 out of 5 stars

So very easy to order and if there is a…

So very easy to order and if there is a problem they phone and tell you, which I appreciate.
Also it takes no time to send the order out which I find so unusual these days.

February 25, 2026
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Reply from Biltong St Marcus

Thank you so much for taking the time to give us 5 stars review and great feedback!

Rated 3 out of 5 stars

Expensive shipping

The products are expensive and you have to buy a lot to qualify for free shipping. But it’s nice.

February 25, 2026
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Reply from Biltong St Marcus

Hi Els, thank you for your feedback. We charge shipping separately so that we can keep our grocery prices as low as possible, rather than increasing product prices to cover delivery costs.

Rated 5 out of 5 stars

Biltong is spot on.

Biltong is spot on.
Droewors however needs to be a bit dryer on the outside and softer in the middle.

February 24, 2026
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Reply from Biltong St Marcus

Thank you for the 5 star review and feedback. We'll definitely look into this :)

Rated 5 out of 5 stars

Excellent delivery and easy to use…

Excellent delivery and easy to use website. And biltong and droewors super with excellent flavour

February 23, 2026
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Reply from Biltong St Marcus

Thank you so much for the 5 star review and feedback, so glad you loved the biltong, droewors and website!

Rated 5 out of 5 stars

First time buying and certainly not the…

First time buying and certainly not the last!! Managed to finally find a supplier in the uk that stocks Judy’s pickled onions!!
Excellent service and super quick delivery

February 22, 2026
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Reply from Biltong St Marcus

Thank you so much for the 5 starts and great feedback, Helen! We really appreciate it :)

Rated 4 out of 5 stars

very efficent

after sorting out an ordering problem, the service was very good

January 30, 2026
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Reply from Biltong St Marcus

Thank you for the stars :) Much appreciated

Rated 4 out of 5 stars

Great delivery

Great communication from the team. It didn’t quite arrive during the time presented on the website but it came with all the products I expected.

January 27, 2026
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Reply from Biltong St Marcus

Thank you for the stars :) We appreciate it

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