Biltong St Marcus Reviews 135

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, authentic taste, and wide variety, especially the biltong and other South African goods. Many appreciate the efficient and rapid delivery service, often noting that orders arrive quickly and well-packaged. The overall service is frequently described as excellent, with consumers finding the ordering process easy and convenient. However, some customers were not happy with certain aspects of their experience. A few reviewers mentioned receiving products with short expiry dates or items that tasted unusual or were of subpar quality, such as sinewy meat or dented cans. There were also occasional issues with delivery, including delayed orders, incorrect items, or a lack of tracking information, leading to frustration for some.

What people talk about most

Product

Customers had positive experiences with product, often praising the delicious and fresh quality of meats like... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the delicious meats,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the quick, efficient, and... See more

Order

Reviewers mention positive feedback about order. Many customers praise the easy online ordering process, wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love these guys for stocking Windhoek Draught and allowing me to indulge in my favourite lager! Been ordering for a short while now, the delivery is quick and the prices are VERY... See more

Company replied

Rated 5 out of 5 stars

Perfectly delicious and exactly how I like it…lean with minimal fat, just the right amount of marbling. Soft enough to carve the desired thickness (wafer thin) and keeps well in an airtight container... See more

Company replied

Rated 5 out of 5 stars

Have always had St. Marcus meats since I arrived from Zim. 1985. All their meats are delicious, and all wrapped up well, especially for delivery, which I do a lot now as I don't live in London any mor... See more

Rated 5 out of 5 stars

Excellent products and service We recently purchased food, wine and beer from Biltong St Marcus and the service and quality of the products and produce was fantastic. The biltong and droewors... See more

Company replied


Company details

  1. Meat Products Supplier
  2. Supermarket

Information provided by various external sources

We have the largest selections of South African products in the UK. Come and try our award winning 24 varieties of Biltong & Droewors, 14 varieties of Boerewors, Sosaties, Stokkies, Ribs, Flatties and much more! Also the manufacturers of STM Energia


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

135 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Never buying from them again

I'm assuming all the St Marcus SA stores that come up on Google are under the same ownership. My order came from the warehouse and there isn't anywhere to write a Google review on my terrible experience, so here goes...
I bought in bulk to meet the pricey £75 minimum spend for free delivery. Sadly upon receiving my products they were all expiring within 3 - 7 weeks. One item didn't even have a best before date. I wrote on the notes of my order to please pick longer lasting expiry dates.
I understand that this is not always possible, but they did call me to tell me a product wasn't in stock, so surely on this call they could have addressed my order note and I could have decided on the call if I preferred to cancel my order.

I also returned some medicinal tasting products and 2 samples of the opened ones. Bear in mind, not only I tasted the strange tastes - my family and friends did too. I was only refunded for the sealed bags, and they didn't reimburse the delivery cost as promised. I have reached out to them multiple times on the sales email, and they just ignore you if you're not making a purchase. I mentioned this on another review and was replied to publicly to contact them via the email address I was already using. I did that, and still ignored. The delivery cost was the same if I had or hadn't included the 2 opened items as I paid for a pre-established weight.

Never purchasing from them again. Atrocious customer service, communication and product shelf life. I have since found an SA store that stocks much better quality products and who don't need a minimum spend for delivery, plus delivery is much quicker.

September 30, 2025
Unprompted review
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Reply from Biltong St Marcus

Our team has been in conversation with you since 1st October. So feel free to respond to that email thread, Drea.

The products we dispatched to you were the longest-dated items available at the time. South African crisps and snacks are manufactured with a shorter overall shelf life (typically 16 weeks), and the shipping journey from South Africa naturally reduces this further. A remaining 3–7 weeks is standard across all UK importers, and we always pick the best dates possible.

Regarding the items you returned, every product we received back was fully refunded. The masala you sent back later still had several weeks of shelf life remaining. The Tutti Frutti was refunded as part of your return.

We didn’t receive any additional reviews or emails from you that went unanswered.

As we processed your return and refund, it wouldn’t be possible for us to both ignore your emails and complete your refund at the same time.

Taste can vary person to person, especially with speciality South African products, but we take quality complaints seriously. The items you mentioned were sold from the same batch to other customers without issue, so it does seem to come down to personal preference in this case.

Rated 5 out of 5 stars

Excellent service

Excellent service. Love that you had so many gemsquash available. I ended up buying 36 all in all and lively quality.

October 28, 2025
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Reply from Biltong St Marcus

We’re delighted to hear this! Thanks for supporting St Marcus, and we hope to serve you again soon.

Rated 5 out of 5 stars

Nostalgic excellence

The products are received in excellent condition and great quality. Exactly what we have in South Africa. So nostalgic and perfect to give non Saffas a taste of our home

October 31, 2025
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Reply from Biltong St Marcus

Thank you for the amazing review! We’re so glad the products arrived perfectly and tasted just like home.

Rated 5 out of 5 stars

Biltong is great

Biltong is great, as well as the ostrich drywoers.
Everything is well packed and with speedy delivery.

October 29, 2025
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Reply from Biltong St Marcus

Thanks for the great feedback! So happy you enjoyed the biltong and ostrich droewors, and that delivery was smooth.

Rated 5 out of 5 stars

Boerie is best.

The delivery was prompt and still frozen, droe wors is perfect, if the boerie is up to the normal standard, then all good. keep returning for more.

October 28, 2025
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Reply from Biltong St Marcus

Always lovely to serve you again. Thanks for the 5-star review! Really appreciate it.

Rated 3 out of 5 stars

90% of the order was perfect

90% of the order was perfect, the cheese sausages were not great, I understand they won't always be like the picture on the website, but these were very different to the picture, small, over processed and not nearly as good as the ones purchased in the past, bit disappointed.

October 28, 2025
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Reply from Biltong St Marcus

Thank you for taking the time to share this. We’re delighted most of your order was spot-on, but we’re sorry the cheese sausages were a let-down this time.

Rated 5 out of 5 stars

Have been buying Biltong St Marcus for years

Have been buying Biltong St Marcus for years. Have tried many brands and, to my taste, St Marcus' products are by far the best - taste, texture, range of flavours - the lot.

The only trouble is, once you've started a bag you simply cannot stop.

October 25, 2025
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Reply from Biltong St Marcus

We’re truly grateful for your loyalty over the years so thank you! Hearing that our biltong is your favourite makes all our hard work worthwhile. And we totally agree… once that bag opens, that’s it!

Rated 5 out of 5 stars

St Marcus Biltong, just the best!

St Marcus Biltong deserves every one of its five stars – their droewors is simply outstanding: rich in flavour, perfectly spiced, and so moreish that it’s impossible to stop at just one piece. I'm a tubby bugger and can quite easily smash 4-5 sticks in one go.

What sets St Marcus apart is the authenticity and craftsmanship behind their products. The droewors in particular strikes that rare balance: robust enough to satisfy a craving for something hearty, yet delicately seasoned so the natural quality of the meat shines through. Each bite carries the unmistakable coriander warmth that defines traditional South African dried sausage, but without being overpowering. It’s the kind of flavour that lingers pleasantly, urging you back for another piece. And another, and another. Seriously, I've heard what crack is like, and this is just as addictive.

Beyond taste, there’s a sense of heritage in what they do. St Marcus has been perfecting their recipes for decades, and it shows. The droewors is consistently excellent – not too dry, not too oily, but with just the right snap when you bite into it. That level of consistency is rare, and it’s what makes them a cut above many others in the market.

The quality of the meat itself is also worth praising. You can tell it’s carefully sourced and handled with respect. There’s no gristle or unnecessary fat, just lean, flavourful beef that’s been dried to perfection. It’s a snack that feels indulgent yet wholesome, high in protein and deeply satisfying. As part of a keto diet, these really help with avoiding sweets and carbs, and i can still get my intake of bloody good protein.

Service and presentation add to the experience. Orders arrive promptly, well packaged, and with the reassuring sense that this is a company that takes pride in what it delivers. I just ordered over £100 of droewors, before noon, and it arrived the next day by RM, just in time for the weekend! There’s nothing flashy or gimmicky about it – just honest, traditional food made exceptionally well.

In short, St Marcus droewors is the kind of product that earns loyalty. Once you’ve tried it, it’s hard to imagine going anywhere else. It’s not just a snack; it’s a reminder of how good simple, well-made food can be when tradition and quality are respected.

September 26, 2025
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Reply from Biltong St Marcus

Thank you so much for this incredible review, it truly made our day. We’re delighted to hear how much you enjoy our droewors and that the flavour, quality, and consistency keep you coming back.

Our family has been perfecting these recipes since 1983, so hearing that the heritage and craftsmanship come through means the world to us. And we completely agree… once you start, stopping isn’t easy!

Thank you for your loyalty and for taking the time to share such thoughtful feedback. We really appreciate your support.

Rated 5 out of 5 stars

Excellent

Excellent service-easy to use website, good chose , speedy delivery and superb packaging.

October 1, 2025
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Reply from Biltong St Marcus

Thanks for the great feedback! So happy you that it was all smooth.

Rated 5 out of 5 stars

delivery quick

delivery quick, was as per order,all ok

September 28, 2025
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Reply from Biltong St Marcus

We’re delighted everything went well with your order. Many thanks for your order.

Rated 5 out of 5 stars

Great service

Great service, fast delivery.

September 28, 2025
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Reply from Biltong St Marcus

Thank you for taking the time to leave us a review. So glad you enjoyed your order.

Rated 5 out of 5 stars

biltong & droerwors 😋

The biltong & droerwors is very, very good.

September 25, 2025
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Reply from Biltong St Marcus

We’re delighted you enjoyed your goodies :) thank you for the wonderful feedback.

Rated 5 out of 5 stars

A Taste of Home Away From Home

⭐️⭐️⭐️⭐️⭐️
A Taste of Home Away From Home
Whenever I start feeling homesick since leaving South Africa, St Marcus is my go-to. Their selection of South African groceries is fantastic, and everything is always delivered promptly and with care. From biltong to pantry essentials, they bring a little piece of home right to my doorstep. I’m so grateful for the comfort and connection their service provides — it’s a real lifesaver when you’re far from home!

September 25, 2025
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Reply from Biltong St Marcus

Oh wow, thank you for this lovely review! We’re so happy to hear our SA goodies bring you comfort when you’re missing home. That’s exactly what we’re here for.

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