Black Tie Moving Services - ColumbusReviews 

93
TrustScore 4.5 out of 5

4.5

6595 Dublin Center Dr, 43017 Columbus, OH, US


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See what reviewers are saying

Rated 5 out of 5 stars

Our crew of Myles, Hip, Josh and Anthony were outstanding! They were great to work with, great personalities and actually cared about our items and how they were handled! This is the 3rd move for my... See more

Rated 5 out of 5 stars

Always enjoy working with Black Tie Moving Services in Columbus, Ohio. 5 stars! They are affordable, reliable, and kind. My go-to moving company! Thanks Chris and Team! -Just helped pack up 1500 s... See more

Rated 5 out of 5 stars

4 of the nicest young men you would want to have do a job for you very polite and professional would highly recommend

Rated 5 out of 5 stars

The team was on time, efficient, friendly, and fun! They called me when they were on their way, which I appreciated. The guys moved quickly and safely. They were training a new staff member and I hear... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Shipping Company

About Black Tie Moving Services - Columbus

Written by the company

Be confident in your mover; contact the experts at Black Tie Moving. Get your free quote today!
Local
Long Distance
Commercial
Specialized Moving
Storage Solutions

Contact info

  • 6595 Dublin Center Dr, 43017, Columbus, OH, United States

  • (844) 920-2966

4.5

Excellent

TrustScore 4.5 out of 5

93 reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(93)

412 reviews in the last 12 months

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Rated 5 out of 5 stars

The movers were fantastic

The movers were fantastic, they arrived on time and were very professional and polite. I highly recommend them.

September 5, 2024
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Reply from Black Tie Moving Services - Columbus

Hey Mary- thanks so much for this positive review!

Rated 5 out of 5 stars

Great experience

Great experience, they handled all of my belongings with great care, and a phenomenal reasonable price for everything! They were very caring and loving with the entire experience. Definitely have a white glove experience.

September 6, 2024
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Reply from Black Tie Moving Services - Columbus

Hey Suresh- thanks so much for this positive review!

Rated 5 out of 5 stars

The team that moved us was excellent

The team that moved us was excellent, we really enjoyed working through this difficult and stressful process with Black Tie

September 6, 2024
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Reply from Black Tie Moving Services - Columbus

Hey Trent, Thanks so much for this kind review!

Rated 5 out of 5 stars

Great team

Great team. Did a great job.

September 4, 2024
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Reply from Black Tie Moving Services - Columbus

Hey Deborah- thanks so much for the five star review!!

Rated 5 out of 5 stars

Excellent job!

The guys were friendly, reliable and quick. They were dedicated to doing a great job on our move. Really went above and beyond.

August 13, 2024
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Reply from Black Tie Moving Services - Columbus

Hey Paul- thanks so much for this five star review!

Rated 2 out of 5 stars

One Bedroom Move took 5 hours

One of the main reasons I selected Black Tie for my move date was because I would be one of the first moves. Their team would come between 8-9am. During this time another van with the same company arrived at 9am and using the one loading dock and elevator. I know you can't control others moving out but black tie assigned 2 people at the same time. They also are very familiar with the apartment complex and knew there is one elevator. I was now competing with the same company. But the other team arrived early and mine arrive after 9am. I had a one bedroom apartment with only moving heavy items as bed, dresser, couch and chair. The rest was boxes. I also moved most other items as well. It took them 5 hours to move my items. When I moved previously into the one elevator place it took only 3 hours. I had even less this trip.

Then at the end it was awkward since they called when they were done but I was in the same space taking the ending call so I couldn't really say what I wanted to. They also said they didn't take breaks which I know they did. I also called the manager first thing in the morning when this all happened and never received a call back. Not even after. There was minor damaged done to the wall and I was suppose to get a claim to fill out. After a week nothing came and I had to reach out to get the email and start the process.

Overall this experience was interesting and not what I was expected.

July 30, 2024
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Reply from Black Tie Moving Services - Columbus

Hey Victoria, I am sorry to hear about this negative experience! I have sent these details over to our management team in Columbus to discuss with you and assist.

As far as claims, please email claims@blacktiemoving.com and they will take care of you.

Rated 1 out of 5 stars

Move start time 8-9 hours late

Our move was scheduled for 8 am, which was confirmed twice the week prior to the move date. On the morning of the move, the time was pushed back 3 times with the crew finally arriving at 4:45 pm. What should have been a simple move turned into a nightmare day.

July 27, 2024
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Reply from Black Tie Moving Services - Columbus

Hey! I am sorry to hear about this but our management has already taken care of you with a large discount and many apologies. This is not our standard and we are sorry once again you experienced this.

Rated 5 out of 5 stars

Highly Recommended

Scheduling our local move was easy. The movers were prompt, friendly, efficient, and professional. It was a positive experience and we would use them again.

July 30, 2024
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Reply from Black Tie Moving Services - Columbus

Hey! Thank you so much for this positive review, VJ! We appreciate you!

Rated 4 out of 5 stars

Generally was satisfied

Generally was satisfied. They had an issue with bringing a chair up the basement steps. Some damage to the walls and hand rail.

July 17, 2024
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Reply from Black Tie Moving Services - Columbus

Hey, Thanks so much for this review but we would like to take care of that damage so please email photos to claims@blacktiemoving.com

Rated 3 out of 5 stars

If I could give zero stars

I initially did not have a great experience but, Chris is helping to make this situation right. I do appreciate his time with my moving experience.

July 18, 2024
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Reply from Black Tie Moving Services - Columbus

Hey Mindy- I am sorry to hear this! I know management is already working with you to make this right so hopefully you will feel different about this experience soon.

Rated 5 out of 5 stars

They communicate very well

They communicate very well. I had a large game moved from a home and the owners was also impressed with the amount of care they provided.

July 19, 2024
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Reply from Black Tie Moving Services - Columbus

Hey Ronnie, thanks so much for this positive review. We appreciate you!

Rated 5 out of 5 stars

See above. Great guys!

Quentin and Rodney from Black Tie Moving visited us on Friday. They were timely, efficient, pleasant & professional. I could not wish for a better experience from a service provider. Highly recommend!!

July 19, 2024
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Reply from Black Tie Moving Services - Columbus

Hey John- thanks so much for the positive review!!

Rated 5 out of 5 stars

Efficient, professional, and kind

Anthony and Deshawn (hope I spelled his name right) did a great job! They were efficient, professional, and kind throughout the day and got the job done in about 2 hours, even though the estimate was closer to 3 hours. This saved us a lot of time (and money) and helped make our moving day more seamless and less stressful. I would definitely use Black Tie again.

July 13, 2024
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Reply from Black Tie Moving Services - Columbus

Thanks so much for leaving this review! We appreciate you

Rated 2 out of 5 stars

Do not use Black Tie Moving

Well, they went over on our time that we had to vacate our house and they did not bother to get everything out of the basement. They left an 8 x 10, expensive rolled up rug in the basement as well as 2 heavy duty exercise mats. We were unable to get them out ourselves and had to leave them at the property. We tipped the 3 young men $100.00 each not knowing they had left some valuable things behind. They also took a chunk out of our new sofa at the leg area. I have repeatedly called them and they always say they will call us back tomorrow. The price of the move was more expensive than what was quoted and we feel we were truly taken advantage of. I do not recommend anyone using them for all the reasons mentioned here. Terrible Customer Service and a lack of caring for personal property.

July 3, 2024
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Reply from Black Tie Moving Services - Columbus

Hey,
We appreciate this feedback. We have implemented several communication methods to keep our customers and our teams connected throughout the moving experience. If there was some part of that process where you felt we could have communicated better with you, we want to know more about that experience so we can address it and continue to enhance the customer experience. I will have the management team reach out to you today!

Rated 5 out of 5 stars

Great experience

The guys were working through a rain storm and still kept the place as clean as I could. They worked fast and hard. I appreciate their commitment to timely completion

June 26, 2024
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Reply from Black Tie Moving Services - Columbus

Hey Pete! Thanks so much for leaving this positive review. We appreciate you!

Rated 5 out of 5 stars

The crew did a great job

The crew did a great job. They were efficient and professional, and I am very thankful for their help moving.

July 9, 2024
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Reply from Black Tie Moving Services - Columbus

Hey Alex! Thanks so much for leaving this positive review. We appreciate you!

Rated 5 out of 5 stars

Moved a very delicate and VERY…

Moved a very delicate and VERY expensive pinball machine. Black Tie’s staff was professional and thorough in their handling of it as they maneuvered it up a tight stairwell to its final home. I’d recommend this company to anyone looking to move their prized possestions.

July 2, 2024
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Reply from Black Tie Moving Services - Columbus

Hey Mike! Thanks so much for leaving this positive review. We appreciate you!

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