Black Tie Moving Services - ColumbusReviews 

93
TrustScore 4.5 out of 5

4.5

6595 Dublin Center Dr, 43017 Columbus, OH, US


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See what reviewers are saying

Rated 5 out of 5 stars

Our crew of Myles, Hip, Josh and Anthony were outstanding! They were great to work with, great personalities and actually cared about our items and how they were handled! This is the 3rd move for my... See more

Rated 5 out of 5 stars

Always enjoy working with Black Tie Moving Services in Columbus, Ohio. 5 stars! They are affordable, reliable, and kind. My go-to moving company! Thanks Chris and Team! -Just helped pack up 1500 s... See more

Rated 5 out of 5 stars

4 of the nicest young men you would want to have do a job for you very polite and professional would highly recommend

Rated 5 out of 5 stars

The team was on time, efficient, friendly, and fun! They called me when they were on their way, which I appreciated. The guys moved quickly and safely. They were training a new staff member and I hear... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Shipping Company

About Black Tie Moving Services - Columbus

Written by the company

Be confident in your mover; contact the experts at Black Tie Moving. Get your free quote today!
Local
Long Distance
Commercial
Specialized Moving
Storage Solutions

Contact info

  • 6595 Dublin Center Dr, 43017, Columbus, OH, United States

  • (844) 920-2966

4.5

Excellent

TrustScore 4.5 out of 5

93 reviews

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4.5

All reviews

(93)

412 reviews in the last 12 months

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Rated 5 out of 5 stars

The movers were great

The movers were great! Jay, John and Tristan worked hard, were polite and knew what they were doing. Happy we chose Black Tie for our move.

July 7, 2024
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Reply from Black Tie Moving Services - Columbus

Hey Liz! Thanks so much for leaving this positive review. We appreciate you!

Rated 5 out of 5 stars

Definitely Recommend

Very responsive from the first inquiry

Arrived promptly

Very friendly and efficient

Definitely recommend

July 2, 2024
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Reply from Black Tie Moving Services - Columbus

Hey! Thanks so much for leaving this positive review. We appreciate you!

Rated 2 out of 5 stars

All the hidden charges

The movers were great. What was not great was the fact that when you are given a quote the company never told me about all the hidden charges. When someone calls for a quote they should be told about ALL the charges they will have to pay not just the hourly rate.

June 30, 2024
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Reply from Black Tie Moving Services - Columbus

Hey! We understand that an estimate is an approximate cost based on inventory given to the sales consultant, time it takes to perform the job safely, and many other nuances that come with moving and transporting inventory in a professional manner. We would love to discuss the details of your move and research the details of the concern. Let us know the best time to reach out to you and we will certainly do so.

Rated 5 out of 5 stars

The movers were professional

The movers were professional, cleanly dressed and presentable, kind, conscientious, and efficient. Never had better men for the job.

June 3, 2024
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Reply from Black Tie Moving Services - Columbus

Hey Mary! Thanks so much for leaving this positive review. We appreciate you!

Rated 4 out of 5 stars

Black Tie Moving

We moved from Ohio to New Jersey. The two men who did packing and moving were courteous. They were very careful in disassembling the moving large furniture items (sofa, bed frame, dresser etc) without causing any damage them and to the home. Same was true about delivery and set up. There were no extra charges. They tended to rush the packing because it was taking more time. Three men would have been better. Couple of items had minor damage. Overall they did a very good job.

June 30, 2024
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Reply from Black Tie Moving Services - Columbus

Hey! I am glad you had an overall great experience. I will be sure to pass the rest of these details on to management so they can improve with your feedback. Thank you!

Rated 1 out of 5 stars

Unbelievably disappointed

Unbelievably disappointed with my service. Some of my furniture is broken. Went to pay and the price was 500 more than the estimate. I said that I needed to use a different credit card because the one on file could not be charged and I asked to speak to a manager regarding the cost (I was quoted 8 hours and the movers said they were told to take 10 hours). I was put on hold for 10 minutes, I was then disconnected and my credit card on file was charged within 2 minutes. I called back to speak to someone and left a message with the call center to be called back and that again, my card could not be charged. She assured me someone would call me tomorrow. I did not receive a call, and called that day to speak to someone, but only got a messaging service. It has been a month now and I have heard nothing. This was a horrible experience.

June 8, 2024
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Reply from Black Tie Moving Services - Columbus

Hey! I am investigating what happened now so I can see how I can help you! Someone from our team will reach out.

Rated 5 out of 5 stars

Great job

The movers were very courteous. They had to deal with a broken down elevator yet did the job in record time. Thanks!

June 19, 2024
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Reply from Black Tie Moving Services - Columbus

Hey Harriet! Thanks so much for leaving this positive review. We appreciate you!

Rated 1 out of 5 stars

Lots of damage and poor customer service follow up

A lot of our small and lightweight furniture has been damaged. The movers left our garage packed so full that we weren't able to close the garage door. The movers also left a lot of items in the garage that were supposed to go in the house. From our old house, they disassembled lights and did not tell anyone, and they disconnected our garage door without telling anyone. The movers ripped off the backing to our shelves, and now we can reattach the backing because of the damage.

Victor, the Operations Manager, called to try and resolve the situation. He only suggested sending another crew, which would not be helpful. I've tried to call him numerous times and left voicemails, and he has not returned my calls and is ignoring us.

June 21, 2024
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Reply from Black Tie Moving Services - Columbus

Hey! Thank you for reaching out to us regarding potential damages during your move. We pride ourselves on protecting our customers' most valued asset during the moving experience and look to deliver a world class experience each time. With that said, we know accidents or incidents can occur and are dedicated to processing those in a timely manner. Please send pictures with a brief description of your damage to our claims department at claims@blacktiemoving.com so we can address this right away.

I am also reached out to Victor to reach out.

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