Blackwelljewellers Reviews 

47
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, patient, and knowledgeable when assisting with custom requests, purchases, or delicate jewelry repairs. People consistently highlight the relaxed, welcoming atmosphere of the business and the exceptional level of personal attention provided during visits. Consumers are also thoroughly delighted by the stunning quality and unique selection of the items available, noting that preloved pieces often arrive looking brand new. Furthermore, many reviewers appreciate the secure packaging, exceptionally fast delivery services, and the wonderful complimentary gifts included with their recent online purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality and accuracy, noting that items arrive looking... See more

Staff

Customers consistently note positive experiences with staff, describing them as extremely kind, helpful, and... See more

Service

Users describe positive interactions with service, highlighting friendly staff and quick repairs. Consumers... See more

Quality

People report positive experiences with quality, noting that items arrive polished and looking brand new.... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting super fast shipping and very good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From initial online contact to in-store helpful advice and guidance I have absolutely loved my experience shopping in the Gravesend store. No forceful sales tactics and happy to do part exchanges for... See more

Rated 5 out of 5 stars

Repeat customer. I have bought preloved items. They arrive beautifully packaged in a great presentation box. Items are polished and appear brand new. They have interesting stock ver few jew... See more

Company replied

Rated 5 out of 5 stars

I visited Gravesend Blackwell Jewellers and Pawnbrokers today (14th September 2026) after accidentally running over one of my gold stud earrings with my wheelchair. My parents have used this jew... See more

Rated 5 out of 5 stars

Arranged a visit for today as I wanted a nice gold men’s bracelet, was looked after by a wonderful lady called Chelsea who got some amazing bracelets out for me and saw the one that was for me after s... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

47 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(47)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My local family jewellers

My local family jewellers, I have used Blackwells for years in Bexleyheath they always go above and beyond. I have recently had my wedding rings made there by Russell out of some family gold. I could not be happier with them. He also made some earings for the day. Would highly recomend.

September 28, 2023
Unprompted review
Blackwelljewellers logo

Reply from Blackwelljewellers

Really appreciate the kind words

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look