The online shopping experience is great. Good direction on how to measure for the blind and choosing the colour, and other details. Great online hand-holding. The blind was delivered fast, it was well... See more
Company replied
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Review summary
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Fast service from blinds direct, three custom sized 50mm venetian blinds ordered and delivered within a week. The blinds are great quality at a reasonable cost. They were also securely packaged and ca... See more
Company replied
Everything went as planned and it looks great. Received a few odd delivery messages when it was sent to J'burg then on to me which caused concern - then I tracked and figured out what was happening.
The website is well laid out for helping people to make informed choices. The chat facility was always available and helpful. The item was shipped sooner than expected and I was able to communicate wi... See more
Company replied
Company details
Written by the company
We have the widest range of blinds, shutters and curtains offering in South Africa. Offering best customer service.
Contact info
52 Kings way, 7500, Cape town, South Africa
- 0870125007
- Info@BlindsDirect.co.za
- blindsdirect.co.za
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb Quality Blinds at a Great Price
April 20, 2026
Unprompted review
Great quality and price.
Great quality and price.
Did not get requested samples with order.
April 16, 2026
Everything went as planned .
Everything went as planned and it looks great. Received a few odd delivery messages when it was sent to J'burg then on to me which caused concern - then I tracked and figured out what was happening.
April 7, 2026
Easy to order
Easy to order, order is always spot on, manufacturing and delivery is quick and the product is good quality.
April 13, 2026
Good attention to detail
Ordered 9 separate blinds and all were delivered exactly as per my request. Installation was simple.
April 10, 2026
Reply from BlindsDirect.co.za
Hi Rob
We sincerely appreciate the wonderful review - thank you!
Blinds Direct Team
Easy to order and excellent service!
April 8, 2026
Reply from BlindsDirect.co.za
Hi Melani
Thank you for the stunning review!
Blinds Direct Team
Reply from BlindsDirect.co.za
Hi Jeanette
Thank you for the stunning review and for your continued support of Blinds Direct, it is much appreciated!
Blinds Direct Team
No communication
After the order was made and the proof of payment sent to your company, there was absolutely no communication with me as the client. I find that very poor customer service.
You need to keep the customer informed as to the processing of the order, intransit info when it leaves your warehouse and the expected delivery date.
April 1, 2026
Reply from BlindsDirect.co.za
Hi Deidre
We see that Cheryl did confirm receipt of the POP and Sonia then advised on the standard lead time. The "order shipped" email with the tracking details is sent via automated email so it may have ended up in your spam folder. We're sorry that you feel like you were not kept updated and this is definitely something we will work on, thank you.
We trust that your new vertical blind is installed and looking lovely!
Blinds Direct Team
Reply from BlindsDirect.co.za
Hi Annelie
Thank you for the great review and your continued support! We trust your new blinds are looking beautiful .
Blinds Direct Team
Reply from BlindsDirect.co.za
Hi Tim
Thank you for taking a moment to leave us with this lovely review, it is much appreciated!
Blinds Direct Team
Quick and easy ordering
Quick and easy ordering
Quick response and delivery
Delivered exact product
April 4, 2026
Reply from BlindsDirect.co.za
Hi Mattheus
Thank you for the wonderful review, we sincerely appreciate it!
Blinds Direct Team
The online process of placing the order…
The online process of placing the order is so easy, clear and smooth.
March 27, 2026
Reply from BlindsDirect.co.za
Hi Dumisile
Thank you for the great review, we sincerely appreciate it!
Blinds Direct Team
This is the second time I have used…
This is the second time I have used Blinds Direct and on both occasions I got excellent service and a great product. Highly recommended!
April 2, 2026
Reply from BlindsDirect.co.za
Hi Phil
Thank you for the great review, it is much appreciated!
Blinds Direct Team
From selection of blinds
From selection of blinds, ordering, payment and receipt, everything went smoothly.
What we expected after installing the blinds is what we envisaged.
Thank you for a great experience
April 2, 2026
Reply from BlindsDirect.co.za
Hi Anthony
We appreciate you taking a moment to leave us with this stunning review , thank you!
Blinds Direct Team
Ordering process is so easy
Ordering process is so easy, the products are of good quality and delivery pretty quick. No complaints at all.
March 23, 2026
Reply from BlindsDirect.co.za
Hi Caryn
We appreciate this wonderful review, thank you! We trust your roller blind is looking great.
Blinds Direct Team
Blind replaced
Always good service from Blinds Direct. I did have an unfortunate situation where I received my package but the courier company did not handle it with care. After informing Blinds Direct they immediately rectified the situation and replaced the damaged blind. Thank you Blinds Direct.
April 9, 2026
Reply from BlindsDirect.co.za
Hi Jill
We're terribly sorry about the damages incurred during transport with the courier. The blind was made in the 2 working days as per our express terms but unfortunately due to your area being classified as a remote area and the Easter public holidays, it did delay the delivery and then the pick up to rectify the damages. Our team members have since confirmed that your blind is all sorted and on its way to you.
Once again, we apologise for the inconvenience and trust all will now be in order.
Blinds Direct Team
Thank you very much ,this is the 3rd…
Thank you very much ,this is the 3rd time purchasing from blinds direct and everytime the quality and sizes were perfect.
Just the handling of the courier needs a bit of attention as one piece had a slight crack due to mishandeling.
March 30, 2026
Reply from BlindsDirect.co.za
Hi Alistair
Thank you for the continued support and for bringing this to our attention. We are looking at alternative couriers and packaging solutions at the moment to hopefully this shouldn't be an issue going forward.
One of our team members will reach out to you regarding the crack to get this rectified
Blinds Direct Team
Reply from BlindsDirect.co.za
Hi Serina,
Thank you for the superb review!
Blinds Direct Team
Great product and great price
Great product and great price.
I am very happy and will be ordering from BlindDirect again.
March 25, 2026
Reply from BlindsDirect.co.za
Hi Jacobus
Thank you for the lovely review! We look forward to assisting you with your next order.
Blinds Direct Team
Reply from BlindsDirect.co.za
Hi Mercia,
We appreciate the wonderful feedback - thank you!
Blinds Direct Team
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