BlindsDirect.co.za Reviews 2,144

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made, effective, and meet specifications. The ordering process is frequently described as easy and efficient, with many appreciating the fast service and quick delivery times. People are also very satisfied with the excellent communication and support received, highlighting the company's willingness to help and resolve issues promptly. However, some customers experienced issues with delivery services, including receiving incorrect messages or damaged goods. A few reviewers also noted minor product imperfections, such as a "scratchy" mechanism, a loose component, or a color discrepancy, and some found the provided installation fasteners to be insufficient.

What people talk about most

Product

People report positive experiences with product quality and accuracy. Many customers praise the high quality,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of the products,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many highlight the quick and super-fast... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy, clear, and smooth,... See more

Service

Reviewers consistently mention positive feedback about service. Customers frequently highlight the excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The online shopping experience is great. Good direction on how to measure for the blind and choosing the colour, and other details. Great online hand-holding. The blind was delivered fast, it was well... See more

Company replied

Rated 5 out of 5 stars

Fast service from blinds direct, three custom sized 50mm venetian blinds ordered and delivered within a week. The blinds are great quality at a reasonable cost. They were also securely packaged and ca... See more

Company replied

Rated 5 out of 5 stars

Everything went as planned and it looks great. Received a few odd delivery messages when it was sent to J'burg then on to me which caused concern - then I tracked and figured out what was happening.

Rated 5 out of 5 stars

The website is well laid out for helping people to make informed choices. The chat facility was always available and helpful. The item was shipped sooner than expected and I was able to communicate wi... See more

Company replied


Company details

  1. Blinds Shop
  2. Curtain Store
  3. Home Improvement Store

Written by the company

We have the widest range of blinds, shutters and curtains offering in South Africa. Offering best customer service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great and friendly service

Great and friendly service. Very helpful with blind problems.

March 22, 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi Alida

Thank you for taking a moment to leave us with this lovely review!

Blinds Direct Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Parts as ordered

March 22, 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Peter

Thank you for the great review - it's truly appreciated!

Blinds Direct Team

Rated 5 out of 5 stars

Website was very intuitive

Website was very intuitive. Quick and easy. Payment was slick. Got feedback confirming order. Courier was easy to track. Delivered within time allocated.

March 19, 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi Terence

Thank you the fantastic review!

Blinds DIrect Team

Rated 5 out of 5 stars

Affordable

Affordable, good quality, easy to install and measurements is perfect.

March 19, 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi Madelane

Thank you for the great review! We trust your blind looks great.

Blinds Direct Team

Rated 5 out of 5 stars

Great service

Order was exactly correct and delivered easily on time

March 17, 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi Glenn,

We appreciate this lovely 5-star review, thank you!

Blinds Direct Team

Rated 5 out of 5 stars

It's a pleasure doing business with you…

It's a pleasure doing business with you as I can be sure that my order will arrive correct and in no time.

March 10, 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Janine

Thank you for the stunning review and your continued support, it's much appreciated!

Blinds Direct Team

Rated 2 out of 5 stars

The blinds do not hold at the top when…

The blinds do not hold at the top when lifted. the locking mechanism does not engage

March 16, 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi Peter

We're sorry to hear this, one of our team members has reached out to see how we can get this sorted ASAP.

Blinds Direct Team

Rated 5 out of 5 stars

It was easy to order

It was easy to order, quick for delivery and easy for installation. Product exactly as is on website

March 9, 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi Anelda

Thank you for the wonderful review!

Blinds Direct Team

Rated 5 out of 5 stars

Great service as always..

Great service as always... Nice quality, speedy delivery... Highly recommended

March 11, 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi Kevin

We appreciate the great review and recommendation - thank you!

Blinds Direct Team

Rated 5 out of 5 stars

Great quality

Great quality; received in good time. Will order from them again.

March 9, 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi Jenny

Thank you for the stunning review, we look forward to assisting you with your next order!

Blinds Direct Team

Rated 5 out of 5 stars

Efficient and professional service

Efficient and professional service. Excellent quality, superb fittings and fast delivery. Will return for more orders. Best by far!

March 5, 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Elmarie

We appreciate this superb review, it's truly appreciated!

Blinds Direct Team

Rated 5 out of 5 stars

Good quality

The website is very user friendly and make sure you order the correct size

February 26, 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Jacob

Thank you for the great review!

Blinds Direct Team

Rated 5 out of 5 stars

EFFICIENT AND GOOD SERVICE

Ordering from BlindsDirect is easy, professional and they are very helpful. I would highly recommend this company.

February 26, 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Kim

We appreciate you taking a moment to leave us with this lovely review - thank you!

Blinds Direct Tea,

Rated 5 out of 5 stars

Did my 3rd order.

Did my 3rd order now. Ordering is quick and simple.

March 2, 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Marlize

Thank you for the wonderful review!

Blinds Direct Team

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