BlindsDirect.co.za Reviews 2,144

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made, effective, and meet specifications. The ordering process is frequently described as easy and efficient, with many appreciating the fast service and quick delivery times. People are also very satisfied with the excellent communication and support received, highlighting the company's willingness to help and resolve issues promptly. However, some customers experienced issues with delivery services, including receiving incorrect messages or damaged goods. A few reviewers also noted minor product imperfections, such as a "scratchy" mechanism, a loose component, or a color discrepancy, and some found the provided installation fasteners to be insufficient.

What people talk about most

Product

People report positive experiences with product quality and accuracy. Many customers praise the high quality,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of the products,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many highlight the quick and super-fast... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy, clear, and smooth,... See more

Service

Reviewers consistently mention positive feedback about service. Customers frequently highlight the excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The online shopping experience is great. Good direction on how to measure for the blind and choosing the colour, and other details. Great online hand-holding. The blind was delivered fast, it was well... See more

Company replied

Rated 5 out of 5 stars

Fast service from blinds direct, three custom sized 50mm venetian blinds ordered and delivered within a week. The blinds are great quality at a reasonable cost. They were also securely packaged and ca... See more

Company replied

Rated 5 out of 5 stars

Everything went as planned and it looks great. Received a few odd delivery messages when it was sent to J'burg then on to me which caused concern - then I tracked and figured out what was happening.

Rated 5 out of 5 stars

The website is well laid out for helping people to make informed choices. The chat facility was always available and helpful. The item was shipped sooner than expected and I was able to communicate wi... See more

Company replied


Company details

  1. Blinds Shop
  2. Curtain Store
  3. Home Improvement Store

Written by the company

We have the widest range of blinds, shutters and curtains offering in South Africa. Offering best customer service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience

Easy to order, quick response, super fast delivery, simple to install, looks awesome, great quality.
Will use you again.

November 21, 2025
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

HI, Richard

Thank you for the lovely review and great feedback! We trust your blinds are looking great.

Blinds Direct Team

Rated 5 out of 5 stars

Best online blinds

Good quality, wide range of options

November 20, 2025
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Pamela

We appreciate the lovely review - thank you!

Blinds Direct Team

Rated 4 out of 5 stars

Great blond and service

Great blond and service. Only reason for a 4 is that the fitting/mounting instructions really need to be clearer

November 13, 2025
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Patrick

Thank you for the review and feedback, we will look into this and see how we can improve!

Blinds Direct Team

Rated 5 out of 5 stars

Perfect fit

Perfect fit. Prompt delivery! Highly recommend.

November 17, 2025
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Maria

Thank you for the great review, we trust your blinds are looking wonderful!

Blinds Direct Team

Rated 5 out of 5 stars

Highly recommended.

The second time I've ordered blinds through Blinds Direct and once again I'm thrilled with the product and service.

November 17, 2025
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Glenn

Thank you for the stunning review and continued support, we truly appreciate it!

Blinds Direct Team

Rated 5 out of 5 stars

Good craftmanship

Good craftmanship, communication, and delivery time.

November 17, 2025
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Nikki

Thank you for the superb review on our service, it's appreciated!

Blinds Direct Team

Rated 5 out of 5 stars

All that I expected

Quality is good and the price is competitive.
Service was very good

November 12, 2025
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Andre

Thank you for the lovely review!

Blinds Direct Team

Rated 1 out of 5 stars

Parts short

Parts short, you promised to send it. Nothing arrived

November 6, 2025
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Frantz

We sincerely apologize for this! It seems the courier lost the shipment so we had to send again - one of our team members have sent you an email.


Blinds Direct Team

Rated 5 out of 5 stars

QUICK DELIVERY

Very helpful and quick delivery

November 12, 2025
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Wilma

Thank you for taking a moment to leave us with this lovely review! We trust your blinds are looking great.

Blinds Direct Team

Rated 5 out of 5 stars

Great experience from quote to…

Great experience from quote to delivery. Product arrived as ordered to size, easy installation instructions and perfect fit. Well done.

November 10, 2025
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, David

Thank you for the wonderful review and feedback, we greatly appreciate it!

Blinds Direct Team

Rated 5 out of 5 stars

product fit 100%

product fit 100%. Very good service

October 29, 2025
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Daniel

We appreciate this great 5-star review, thank you!

Blinds Direct Team

Rated 5 out of 5 stars

Absolutely Amazing Services

Absolutely Amazing Services with various options to suit your installation and Time Frame

November 4, 2025
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Bradley

Thank you for taking the time to leave us this stunning review, we appreciate it!

Blinds Direct Team

Rated 5 out of 5 stars

Great experience and happy!

First i thought it's gonna take weeks for delivery since i ordered custom blind but no! It took a week. The blind is beautiful made i have no regrets perfect size as i measured. Will refer you and order again

October 29, 2025
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Goodness

Thank you for taking a moment to leave us with this superb review, it's greatly appreciated! We look forward to assisting you with your next order.

Blinds Direct Team

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