Blinds To Go - WHITBYReviews 

116
TrustScore 4.5 out of 5

4.6

1540 DUNDAS STREET EAST, L1N 2K7 WHITBY, ON, CA


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Rated 4 out of 5 stars

The installers were great as were the other staff we came in contact with. The only minor issue was that we were told that the installation would happen within a couple of days after the blinds arrive... See more

Company replied

Rated 5 out of 5 stars

The salesman was amazing. The installer was awesome. It was a great experience. This is my second review and it was a great experience thank you very professional very friendly.

Company replied

Rated 5 out of 5 stars

Great service. Omid was our salesperson and he explained the product we were interested in and was very knowledgeable. He was super helpful and professional. This is our fourth purchase we have m... See more

Company replied

Rated 5 out of 5 stars

We visited the Oshawa Blinds To Go location about half an hour before closing, and I was genuinely impressed by the level of service we received. Even though it was near the end of their day, the st... See more

Company replied


Company details

  1. Window Treatment Store
  2. Blinds Shop
  3. Curtain Store
  4. Decoration and Interior Design Store
  5. Interior Designer

Written by the company

At Blinds To Go, we believe great design begins with the details. We specialize in custom window treatments that are as functional as they are beautiful—crafted to elevate every room with tailored elegance, warmth, and thoughtful design. Our mission is to help homeowners transform their spaces into personalized sanctuaries, using high-quality materials, expert craftsmanship, and timeless aesthetics—just as we've done since 1954. Whether you’re looking for drapery to soften a modern living room, Roman or roller shades to add texture and privacy, motorized shades, or a cohesive treatment plan for your entire home, we work closely with you to deliver results that feel elevated and effortless at an affordable price. We pride ourselves on providing a collaborative and transparent experience—from first look to installation. Our team is here to guide you through fabric selection, hardware finishes, and style options to ensure every element reflects your vision, lifestyle, and budget. With a deep commitment to quality and service, Blinds To Go has become a trusted name for clients who value both beauty and functionality in their homes. Our growing portfolio includes a wide range of residential projects big and small, and our customer reviews reflect the care we take in every detail. We’re passionate about helping you love where you live—one window at a time.


Contact info

  • 1540 DUNDAS STREET EAST, L1N 2K7, WHITBY, ON, Canada

  • 9054306727

4.6

Excellent

TrustScore 4.5 out of 5

116 reviews

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4.6

All reviews

(116)

2,592 reviews in the last 12 months

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Rated 5 out of 5 stars

Great products.

December 14, 2020
Blinds To Go - WHITBY logo

Reply from Blinds To Go - WHITBY

This is great to hear, Betty! Thank you for your review!

Rated 2 out of 5 stars

Working with the store front was very…

Working with the store front was very helpful, and patient. However, when we received our blinds from my daughters room we were not very happy with them We specifically asked for room darkening blinds. The gap at the side of them lets in way too much light (My daughter will be on shift work and needs black out during the day). I called and asked if they could do anything, and was told no. We purchased 9 different window coverings and spent a lot of money. I was disappointed.

December 14, 2020
Blinds To Go - WHITBY logo

Reply from Blinds To Go - WHITBY

Hi Avril, we apologize about the delays and issues you have experienced with your order during this difficult time. Please let us know more feedback on the issue(s) with the window treatments so we can help to rectify any issues. If you can provide and order number that would be helpful for us to be able to look into it further.

Rated 4 out of 5 stars

The process was good during pandemic.

The process was good during pandemic.
My order In store was mixed up blackout for living room vs bed room. That was corrected and then installers Cory and his wife couldn’t find my house in GPS 51 Elegant street in Bowmanville?
It should be Elgin Street.
The installers were awesome and professional. The i store staff needs to be more detailed oriented.

Derek

December 14, 2020
Blinds To Go - WHITBY logo

Reply from Blinds To Go - WHITBY

Thank you for your review and your patience!

Rated 5 out of 5 stars

We have been purchasing our blinds from…

We have been purchasing our blinds from Blinds to Go for over two decades. We have always been pleased with the service and our blinds. Replacement parts have never been an issue either. Would definitely recommend them!

December 14, 2020
Blinds To Go - WHITBY logo

Reply from Blinds To Go - WHITBY

This is wonderful to hear Eric! Thank you for your review!

Rated 1 out of 5 stars

we put in out measurement and the lady…

we put in out measurement and the lady put in wrong and we got stuck bill the bill to recut it. My order number is 206380

December 14, 2020
Blinds To Go - WHITBY logo

Reply from Blinds To Go - WHITBY

Hi Michelle, thank you for the order number! We have sent an urgent note to the showroom for someone to follow up regarding this order and provide more information.

HI Michelle, we are sorry to hear about this issue and miscommunication. Would you mind providing the order number so we can help look into this? Thank you

Rated 5 out of 5 stars

Very pleased indeed

Very pleased indeed. Assistants at store were extremely helpful and so nice

December 14, 2020
Blinds To Go - WHITBY logo

Reply from Blinds To Go - WHITBY

This is great to hear Margaret! Thank you for your kind review!

Rated 5 out of 5 stars

Excellent experience all round

Excellent experience all round. Bought 4 blinds in the spring and then went back in the fall to buy 2 more! Both times the service was personable and professional. The first order took ages (thanks again, COVID) and the fall order came within days! Super easy to install and look great!

December 14, 2020
Blinds To Go - WHITBY logo

Reply from Blinds To Go - WHITBY

Hi Marnie, thank you for your great review! We are thrilled to hear this!

Rated 5 out of 5 stars

I love my new roller blinds

I love my new roller blinds, the young couple took 4 blinds down and replaced them in 40 minutes. No mess at all . Great service.
Thanks Margaret.

December 14, 2020
Blinds To Go - WHITBY logo

Reply from Blinds To Go - WHITBY

This is great to hear Allan, thank you for your review!

Rated 5 out of 5 stars

Very good customer service

Very good customer service from the begining to the end. Would go again without a doubt.

December 14, 2020
Blinds To Go - WHITBY logo

Reply from Blinds To Go - WHITBY

This is wonderful to hear Andréa, thank you for your review!

Rated 1 out of 5 stars

Your sales representative Brianna Chase…

Your sales representative Brianna Chase is rude and unpleasant to deal with. Every-time I ask a question, your representative cuts me off, and speaks over me, and does not allow me to finish what I need to say. Your staff at this location are rude to customers. The reason why I say that is because on several occasions when I visited your store at 1540 Dundas Street East Whitby, your sales staff were engaged in an argument with the customers, and that happened twice. The atmosphere is horrible at this location.

December 4, 2020
Blinds To Go - WHITBY logo

Reply from Blinds To Go - WHITBY

Hi Bill, we are very sorry to hear about this experience you have had with our Whitby location. We will look into this immediately and speak with the store to ensure proper customer service is given at all times. Please let us know if there is anything I can do to help you.

Rated 5 out of 5 stars

Beautiful

Beautiful! Love them

December 4, 2020
Blinds To Go - WHITBY logo

Reply from Blinds To Go - WHITBY

Very happy to hear this Denise! Thank you for your review!!

Rated 5 out of 5 stars

Never had a bad experience blinds to go…

Never had a bad experience blinds to go is where to go people

December 3, 2020
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Reply from Blinds To Go - WHITBY

Hi Mary, thank you so much for your kinds words and review!! We work hard to ensure we create a customer for life and we are thrilled that that is clear with you! Look forward to helping you again in the future!!

Rated 1 out of 5 stars

Wrong Order

What I talked about with the people that came to measure, was not what was ordered. I wanted the blinds to open from the top and bottom and that was not what was ordered. Customer Service was not willing to do anything to fix it.
My order number is 517892. I don't know how else to send it it to you.

December 3, 2020
Blinds To Go - WHITBY logo

Reply from Blinds To Go - WHITBY

This is perfect, thanks Christine. I will forward this to the CS department and someone will reach out to you once we reopen on 1/2.

Hi Christine, we are sorry to hear about this issue. Please send me your order number, i would be glad to look into this issue for you and see how we can help.

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