Blinds To Go Reviews 4,913

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 2,279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and knowledge, making the entire process smooth and easy from selection to installation. The service, including after-sales support, is frequently highlighted as exceptional, with many appreciating the efficiency and care taken during installation. People are very happy with their overall experience, noting the quality of the products and the pleasant user experience. However, some customers also noted issues with product quality, such as broken or missing parts, or blinds that were crooked or cut to the wrong size. A few other people also felt that scheduling appointments was difficult for those working full-time, and some experienced problems with remote delivery or syncing motorized shades.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, friendly, and... See more

Product

Consumers find product quality to be ambiguous, with many expressing satisfaction with their purchases,... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and professionalism from... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing satisfaction with their... See more

User experience

Users describe positive interactions with user experience, highlighting the ease and smoothness of the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been purchasing Our family and Business blinds and shades at Scarborough Kennedy store for over 30 years. Had made many purchases there. All staff are very professional and take every car... See more

Company replied

Rated 5 out of 5 stars

Initial appointment was great. She knew her product and applied my coupons per my request. Measuring appointments was easy. Installation was very efficient and he explained everything before he lef... See more

Company replied

Rated 5 out of 5 stars

We are very happy with yhe service we received when we first chose the right kind of window treatment right to the installation. Our sales associate was informative and quite helpful. Both gentlemen w... See more

Company replied


Company details

  1. Window Treatment Store
  2. Blinds Shop
  3. Curtain Store
  4. Decoration and Interior Design Store
  5. Interior Designer

Written by the company

At Blinds To Go, we believe great design begins with the details. We specialize in custom window treatments that are as functional as they are beautiful—crafted to elevate every room with tailored elegance, warmth, and thoughtful design. Our mission is to help homeowners transform their spaces into personalized sanctuaries, using high-quality materials, expert craftsmanship, and timeless aesthetics—just as we've done since 1954. Whether you’re looking for drapery to soften a modern living room, Roman or roller shades to add texture and privacy, motorized shades, or a cohesive treatment plan for your entire home, we work closely with you to deliver results that feel elevated and effortless at an affordable price. We pride ourselves on providing a collaborative and transparent experience—from first look to installation. Our team is here to guide you through fabric selection, hardware finishes, and style options to ensure every element reflects your vision, lifestyle, and budget. With a deep commitment to quality and service, Blinds To Go has become a trusted name for clients who value both beauty and functionality in their homes. Our growing portfolio includes a wide range of residential projects big and small, and our customer reviews reflect the care we take in every detail. We’re passionate about helping you love where you live—one window at a time.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 5 out of 5 stars

Amazing service

Amazing service. Qualified technician with expert advice.
Have gone to Blinds to Go for years and years.
Wouldn’t go anywhere else.

May 29, 2026
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Reply from Blinds To Go

Love to hear this Richard!! We look forward to continuing to serve you for many more years to come!

Rated 4 out of 5 stars

All great , except customer service

Salesperson(Shawn) good
Measurement tech-good
Installer -ok-nice but put one set of blinds in bracket incorrectly
Return Installer (Jeff) spotted issue right away and snapped blinds into place as well as testing the others
Trouble shooter(Jamie) good
Customer Service -bad. Anytime I called , they refused to help. I always had to go to a higher level to get appts around my work schedule. Even when the blinds fell down an hr after installation, they refused to get me an immediate appt. The customer relations person finally got someone to return and adjust. The product is great -the salespeople and specialists are professional but the people I had to call for service really need to be trained properly.

May 22, 2026
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Reply from Blinds To Go

Thank you so much for all of your feedback! This is extremely helpful for us and we appreciate your patience during the issues you had. We will be sure to discuss with the department heads and ensure proper training is in place.

Rated 1 out of 5 stars

The worst experience of my lifetime

The worst experience of my lifetime. They have messed up my order several times and very slow to respond. The salesperson blames the designer who blames the factory who blames the installer one and two etc. No accountability by anyone at all. It has taken multiple calls for anyone to even respond and correct the order. It still remains pending after several weeks of chasing. Order number 434375

May 28, 2026
Unprompted review
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Reply from Blinds To Go

Hi Nayan, thank you for your order number. Looking into this we see that your reorders were resolved and installed on June 1st? Is there/are there other issues at hand that have not been addressed?

Rated 5 out of 5 stars

Charlie

Charlie, the installer, was fabulous! He was knowledgeable, friendly, and efficient.
Would recommend him highly!

May 23, 2026
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Reply from Blinds To Go

Thank you for the great review regarding Charlie's performance, Paul! We love to hear this!!

Rated 5 out of 5 stars

Sales folks did a wonderful job of…

Sales folks did a wonderful job of giving us what we needed. The Installer put up the three blinds quickly. Over all happy.

May 23, 2026
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Reply from Blinds To Go

This is great to hear, Tom! Thank you for your wonderful review!

Rated 5 out of 5 stars

Lystra was fantastic!

Lystra made my appointment so seamless, easy and stress free. She was so professional - already prepared with a quote but also offered other options when I came in person to meet with her. She is sending samples to my house so I have them before my measurement appointment and made the entire process so easy to follow. I am so pleased with how quickly she was able to set up the appointment and walk me thru the ordering process. She is a wonderful employee!! Thank you again for your help, advice and time today.

May 30, 2026
Unprompted review
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Reply from Blinds To Go

Thank you so much for taking the time to share your wonderful experience with us, Sheila! Lystra's professionalism and preparedness made such a positive impact on your visit and we are thrilled to hear it!

Rated 5 out of 5 stars

From beginning to end

From beginning to end, from ordering to installation, everything was super simple and easy. I am really happy with what I ordered!

May 30, 2026
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Reply from Blinds To Go

We love to hear this Elizabeth! Thank you for the great review!

Rated 5 out of 5 stars

Great blinds and curtains!

We had a smooth experience from the consultation to the final installation! The product is exactly as discussed and arrived within a reasonable timeframe. Would recommend!

May 29, 2026
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Reply from Blinds To Go

We're thrilled to hear that everything went smoothly from consultation to installation and that you're satisfied with the product. Your recommendation means a lot to us, and we're happy to have met your expectations!

Rated 5 out of 5 stars

My experience was great

My experience was great. The curtains and blinds they look great. The guys
worked hard and finished it in one day. 😊 thanks.

May 21, 2026
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Reply from Blinds To Go

Absolutely thrilled to hear this, Bonnie! Thank you so much for your outstanding review!!

Rated 5 out of 5 stars

Totally satisfied

Alina Zorila was extremely helpful in helping to choose the correct blinds to install. Her expertise is exceptional. Her personality and customer service is wonderful and makes you comfortable to choose the right blinds. The technician installed in no time and I am totally satisfied with my choice.

May 22, 2026
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Reply from Blinds To Go

We are so thrilled to hear about your experience with Alina and the install team, Geretha! Thank you for your wonderful review!

Rated 1 out of 5 stars

Terrible quality !!

Terrible quality !!
Too bad I cannot put 0 stars....

May 28, 2026
Unprompted review
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Reply from Blinds To Go

Hi Steve, we are sorry to hear about this experience.. could you please provide your order number so we can help look into this further for you?

Rated 5 out of 5 stars

The store made me feel welcome and…

The store made me feel welcome and answered every question, gave me an excellent customer experience I will strongly recommend you shop with Nicole … very knowledgeable individual

May 23, 2026
Unprompted review
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Reply from Blinds To Go

Dear Mr. Montes,

Thank you so much for taking the time to share your wonderful feedback with us, Mr Montes! It's fantastic to know that Nicole provided you with an excellent customer experience; your recommendation means a lot to us!

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