Bliss Distribution Limited Reviews 96

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, often highlighting their willingness to go above and beyond. Many people appreciate the excellent customer service, noting that the team is always available to answer questions and provide support, making interactions pleasant and productive. Consumers frequently mention the high quality of the products and the efficient service, particularly commending the fair allocation process for high-demand items. Reviewers also value the personalized approach and the team's dedication to understanding and meeting their specific needs, which has significantly contributed to their business growth.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the team's professionalism,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent service and... See more

Product

Customers had positive experiences with product. Many reviewers praise the excellent variety and range of... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence and proactive... See more

Based on these reviews

Rated 5 out of 5 stars

Jason at Bliss Distribution is an absolute jem. He genuinely knows what customer excellence is all about. It can not be easy at the moment with challenging allocations affecting Bliss and then thei... See more

Rated 5 out of 5 stars

Have had an account with Bliss for around a year now and place multiple orders a month. Excellent as always, great communication from the team, orders packaged well and dispatch extremely quickly.... See more

Rated 5 out of 5 stars

The People at Bliss are fantastic to order from! Not only are the staff there lovely to talk to, especially Jason our Rep, but the fact they have a wonderful website not only for buyers but to se... See more

Rated 5 out of 5 stars

if i could leave a 6 star review i would! Bliss are an absolute pleasure to deal with and both their OP manager and sales representative are everything that's right about the industry we are in. Commu... See more

Rated 5 out of 5 stars

Bliss have been great distributors since we opened our store a couple years back. They have always helped with any queries we had and have provided us with the best service possible. I would als... See more

Rated 5 out of 5 stars

We've been using Bliss as a distributor of multiple TCGs and accessories for a while now and they're fantastic. Constantly growing and looking for ways to improve. With the distribution of high-dem... See more

Rated 5 out of 5 stars

I had the pleasure of working with Jason Kirkby and was very satisfied from the first contact. Jason's transparency, professionalism, and work were truly impressive. I've worked with many dist... See more

Rated 5 out of 5 stars

I have had the pleasure of dealing with Paige Kirby since she opened my account in September this year. What I can tell you is she will go above and beyond to ensure you have the best experienc... See more

Rated 5 out of 5 stars

Bliss Distribution are excellent distributors. Since using Bliss they communicate exceptionally well, offer an excellent variety of product, ship quickly and securely. We have never experienced an... See more

Rated 5 out of 5 stars

We have been working with bliss now for around 4 months, The staff are incredibly pleasant to talk to and have been brilliant in support with any issues or concerns immediately. huge shout out to Paig... See more

Rated 5 out of 5 stars

We’ve been using Bliss distribution now for several months and must say the customer service and the response is exemplary. No question or issue is too minor to chat to them as long as a conversation... See more

Rated 5 out of 5 stars

We've been using Bliss since last August, mostly for our Yu-Gi-Oh! and D&D stock and were assigned Laura as our account manager. She's always super responsive and will do her best to sort things out... See more

Rated 5 out of 5 stars

I’ve used Bliss for nearly two years now and it’s been a great experience. I’ve had a few account managers in that time and had some fantastic experiences with them. My current account manager, George... See more

Rated 5 out of 5 stars

We’re coming up on two years in business, and in that time, we haven’t dealt with a better distributor. Jess is absolutely amazing—she’s always willing to help with everything from placing order... See more

Rated 5 out of 5 stars

Jason and Steve at bliss are absolutely awesome. Literally couldn't do enough for us and go well and truly beyond the call of duty to support us. Would recommend to anyone and everyone.

Rated 5 out of 5 stars

Bliss as a supplier are fantastic. A great range of products and fair allocations when required. The account managers, organised play and accounts team are friendly, knowledgeable and helpful making w... See more

Rated 5 out of 5 stars

We’ve recently started working with Bliss as one of our new suppliers at Mythic Tabletop Games (mtg.fan), and the experience has been outstanding. From day one, George and Steve have gone above and... See more

Rated 5 out of 5 stars

We've been clients of Bliss Distro for over 2 years now and with the way the TCG market has been going over the last 6 months. It is a breath of fresh air to see long time customers being loo... See more

Rated 5 out of 5 stars

As a newly established gaming store, now approaching our first anniversary, working with reliable and knowledgeable suppliers has been absolutely crucial to our growth. Bliss Distribution Ltd has b... See more

Rated 5 out of 5 stars

Been working with Bliss for almost a year now and it's always been a fantastic experience. Jason is highly responsive and always willing to help. Highly recommended!

Rated 5 out of 5 stars

Absolutely excellent service and support. Organised play team particularly are happy to go above and beyond to help a small LGS.

Rated 5 out of 5 stars

Great, company with great customer service. Jason and Steve do a fabulous job of looking after us.

Rated 5 out of 5 stars

One of the most genuine guys I have ever had the pleasure of dealing is Steve Lonsdale! The bloke is a fountain of knowledge who will go out of his way to ensure you get the answers you need! Noth... See more

Rated 5 out of 5 stars

I've always had a great experience with Bliss whilst interacting with various departments across their business, but I'm going to focus on their organised play structure for the topic of this... See more

Rated 5 out of 5 stars

Steve - what can I say! Went absolutely above and beyond from my organised play and a real asset to the community! A big thank you to Laura my account handler who has also done way more than expecte... See more


Company details

  1. Distribution Service
  2. Hobby Store
  3. Trading Card Store

Written by the company

UK based distributor of trading cards, hobby tools, games and collectibles. We are official distributors for numerous hobby brands, which means you can order a wide range of products from leading manufacturers - all in one place! We are business to business only.


Contact info

4.9

Excellent

TrustScore 5 out of 5

96 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We haven’t dealt with a better distributor.

We’re coming up on two years in business, and in that time, we haven’t dealt with a better distributor. Jess is absolutely amazing—she’s always willing to help with everything from placing orders to offering advice on what products are worth stocking. She’s also incredibly proactive, often reaching out with updates or suggestions before we even think to ask. Her support has been invaluable.

Steve has also been a huge asset when it comes to organized play. He’s always available for a chat, ready to answer any questions about how a game works, and is the go-to person when you're running low on promos. His knowledge and willingness to help make all the difference.

On top of all that, their prices are very competitive, which makes a real difference for a small business like ours. They consistently offer great value without sacrificing service.

Honestly, I don't think we would have grown as much as we have without their support. If you run a brick-and-mortar store, we can’t recommend them highly enough.

June 5, 2025
Rated 5 out of 5 stars

Outstanding support - A vital partner in our first year!

As a newly established gaming store, now approaching our first anniversary, working with reliable and knowledgeable suppliers has been absolutely crucial to our growth. Bliss Distribution Ltd has been an exceptional partner from day one.
We’d like to give a special mention to Jason Kirkby and Steve Lonsdale, whose support has gone above and beyond. Whether it’s offering timely advice, helping us navigate product selections, or resolving any operational hiccups, they’ve consistently been there for us, responsive, professional, and genuinely invested in our success.
Their accessibility and willingness to help, even at short notice, have made a real difference to how smoothly we’ve been able to operate and scale. It’s rare to find a distributor that combines great product offerings with such a high level of personal service.
Thank you to the entire team at Bliss Distribution. We’re excited to continue building this partnership in the years ahead.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

The Account Handler is a Crucial Role in Ensuring Client Satisfaction & Success!

We've been clients of Bliss Distro for over 2 years now and with the way the TCG market has been going over the last 6 months. It is a breath of fresh air to see long time customers being looked after when trying to source difficult sku's!

We were lucky enough to have been given the lovely Anne-Marie Garnett as an account handler end of last year. The communication is great, no matter what happens in the industry. We feel comfortable we will either get a phone call or be able to pick up the phone and get through to her promptly! She's polite and nothing is too much trouble! So a big thank you to you AMG!

Bliss! You are a fantastic & very fair company in a very difficult market at the moment. Keep doing what your doing from that respect. You've also found yourselves a top tier member of staff here. She is making your company stand out from the rest! Make sure you bend over backwards to do everything in your power to keep her on your team!

Thanks again and we very much look forward to continuing to work with you through the rest of 2025 and years to come!

Kind Regards
Best Collectables

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Bliss are great!

Been working with Bliss for almost a year now and it's always been a fantastic experience. Jason is highly responsive and always willing to help. Highly recommended!

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

If you don't trade with Bliss your missing out!

The People at Bliss are fantastic to order from!

Not only are the staff there lovely to talk to, especially Jason our Rep, but the fact they have a wonderful website not only for buyers but to send your customers to so they can also see if there is anything they would like (only seeing the RRP) is super handy!

No complaints great people amazing distributor!

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t ask for more

I’ve used Bliss for nearly two years now and it’s been a great experience. I’ve had a few account managers in that time and had some fantastic experiences with them. My current account manager, George has and continues to go above any beyond to answer any questions, reserve stock and keep me up to date at every stage of the process. Their website is easy to navigate, all the information you need is easy to access and the delivery service they use is great.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful, and well-organised!

Steve, Laura, and the rest of the Bliss Distribution team are absolutely amazing! They are always super helpful, and happy to answer any questions we have! Their reservation, ordering, and distribution is always well organised, we're glad to have Bliss as our WPN distributor 🙂

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very nice service

Very nice service, great assistance perfect products and packs always well protected, every time a pleasure buy from you thanks again

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Bliss

We have been using Bliss for the past 10 years and we can't fault them! Current staff we work closely with are Andy And Jason they are superstars, they are always quick to respond to any questions and I have never had any issues with the company.
Thank you guys for all your hard work and helping to keep our little shop going over the years!

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service, wonderful, passionate people

We had an issue with crossed wires between ourselves and Konami due to a last minute event organisation. Worried we'd miss receiving allocation, Steve and Jess were on it. We were 4 days from the event before we realised, and received everything within 2 days.

Couldn't ask for more. Passionate about the hobbies and always looking for more ways to help. Lifesavers!

Thanks Steve!

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

The perfect supplier for teams of any size! A review from Gatecrash Games.

Gatecrash strongly recommends working with Bliss and we couldn't be happier with our partnership! Our requirements have been unique from the very beginning and definitely presented a new challenge for the team over at Bliss, but right from the start, our experience has been nothing short of exceptional. Setting up with Bliss was incredibly smooth and efficient, thanks to their clear communication and streamlined onboarding process. We felt well informed and supported every step of the way because of the focus the team place on clear and honest communication.

The first shoutout goes to Takeel Riaz, the Head of Sales, who was the first person we spoke to at Bliss and who set the tone for a positive and relaxed onboarding experience and working relationship. She has been an absolute pleasure to work with. Takeel’s professionalism, responsiveness, and genuine enthusiasm for our group’s needs have made every interaction productive and enjoyable. I assume we are one of the smallest accounts she manages yet I've found she constantly goes above and beyond to ensure we have access to the products we need, keeps us informed and makes sure we are up to date on the latest releases.

Equally, we’d like to commend Steve Lonsdale, the
Organized Play Co-Ordinator, whose expertise and support have been instrumental in helping us grow our events. Steve’s guidance has made running tournaments and events a breeze, providing us with invaluable resources and advice that perfectly align with our goals. Steve is clearly in the business for the love of the game and understands Magic players on the perfect level where he can see how much of a difference the little details make. We are incredibly grateful for his partnership and how he has supported our onboarding and helped us scale how we reward our players and grow our events. An absolute star!

Bliss Distribution has proven to be more than just a supplier – they’re true partners in fostering the Magic: The Gathering community we're trying to create in Cambridge. We’re grateful for their dedication and look forward to continuing this amazing relationship! Thank you, Bliss!

January 14, 2025
Rated 5 out of 5 stars

Great service

We have used Bliss for a long time and always have had great service and reliable deliveries.
Jason is our account handler and always keeps us updated on incoming stock and informs us of new releases we may be interested in and does his upmost best to supply us with what we need.
Great service and communication.
Thank you

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic supplier for both retail and organised play

Bliss have been excellent to work with! We have been a customer of Bliss for just over a year and in that time they have always been prompt with deliveries and have a very clear ordering process.

On a few occasions we have had to call for some information and each time we have been helped quickly and to the best of their ability. We are also signed up with Bliss for Organised Play support for a number of games and every pre-release or tournament has had its materials shipped promptly.

In summary, Bliss are a fantastic company to deal with and I really feel like they have the interests of the store in mind when I call or order products. I cannot recommend them enough for their performance with us so far.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Thankyou jason and bliss!

Ever since we have had an account with bliss, our agent (jason) who handles our orders, has given the best customer service a small business could ask for and took care of us all the way through our first order/ pre orders, detail changes etc and we could not be more thankfull!. The company itself has always shipped our orders correctly with next day delivery which was vital as we opened up later in december. thanks to jason and bliss carlisle now has a bustling tcg local game store! The carlisle community and i could not be more happy! <3

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect supplier and our…

Absolutely perfect supplier and our number one choice over anyone else! If they could be official distributors for all our TCGs we’d jump straight to them and look back. Amazing support and the ability to build our own invoices and orders from preordered stock to break orders into manageable chunks. Ideal supplier for small independent businesses!

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Beer and Pretzel Gaming ltd a review!

I started my business last year and from pretty much the very start of it Bliss has been utterly fantastic! I've never had a single problem that's not been solved by a single quick phonecall with little to no hassle. They've helped me with stock issues and have gone the extra mile to get my store onto the WPN and promos in store.

Honestly a fantastic team and a pleasure to stock from! And I'd strongly suggest any business to at the very least consider giving them a call and checking them out!

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

They go above and beyond the call of…

They go above and beyond the call of duty. I've forgotten to order something? they remind me of it!
Steve is an absolute gent, sorting us out multiple times with promos and materials they had spare.
Laura is wonderful, keeping my forgetful butt on mission :)

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing company delivering a great personal experience

The team at Bliss Distribution are brilliant! Steve and Laura couldn't be more helpful if they tried and definitely help us out and keep us on track when we may miss some information coming out.

We moved a number of our Organised Play games across to Bliss and it's proving to be one of the best decisions we ever made. The promos and stock arrive in adequate time and even come with handy little cheat sheets so we know what every promo is for.

Keep up the great work!

November 15, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look