I chose this firm due to Very good reviews from The Consumers Association (Which) this is second booking never needed any claim yet but every reason based on what they send out to feel confident in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The renewal process was straightforward and the WW premium this year was £20 less than last year. But we were unable to take 3 scheduled holidays because of Covid-19. Future holidays booked prior to... See more
Company replied
I found the buying experience great. Asking those few more health questions so felt that I was not being “punished” for being 70 and advised to take blood pressure tablets. I’m very fit, within hea... See more
Company replied
We are very happy with the excellent service we received from Blue Bear , when we rang to renew our travel insurance with them . They were very helpful when I rang to ask about the enhanced Covid... See more
Company replied
Company details
Information provided by various external sources
✔️ "Excellent" Trust Pilot Rating ✔️ Which? Best Rate Since 2010 ✔️ Wide-ranging Travel Insurance Options ✔️ All Medical Conditions Considered ✔️ 24 Hour Emergency Assistance ✔️ UK-Based Call Centre
Contact info
4.6
Excellent
909 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy.
Quick and easy.
Helpful staff however I'm surprised that cost of holiday dictates the level of insurance they sell you. I've always opted for bronze but was told I had to buy silver. Premium has increased dramatically since last year.
September 13, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Mr Dignan,
Thank you for taking the time to leave us a review here on Trust Pilot,
We can confirm, we an not under insure our customers, therefore we do have to match the cancellation cover on our policies to the total cost of your trip so that in the event you need to make a claim to cancel your holiday, you will be able to claim back the total amount you paid for your trip.
We trust this gives you a better understanding of why you were told you were unable to purchase the Bronze policy.
Best regards,
The Blue Bear team
A 2 star review doesn't look good but…
A 2 star review doesn't look good but needs to be qualified.
My adverse reaction is due entirely to the medical screening experience which resulted in a higher cost than a 'Covered2Go' screening which sought answers to the very same questions. This aspect is the subject of a complaint currently being investigated by the Customer Service Manager.
September 12, 2020
Unprompted review
Poor website, phone and email communications
Even though various reviewers have commented on the poor email, phone and comms, the Operators still seem unaware of their unreliable system. Promised emails dont arrive and phone calls can take a long time to answer. They have 2 different offices, one for policies and one for medical screening. each blames the other for poor service. A bit of a shambles.
September 8, 2020
Unprompted review
There was some confusion over the…
There was some confusion over the coverage area we wanted (Worldwide or Europe only) when making our medical declaration, but once this was resolved everything ran exceedingly well.
September 8, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Peter,
Thank you for your 5-star review.
We are delighted to receive such positive feedback and thank you for taking the time to leave us a review.
We wish you a safe and enjoyable trip and thank you for choosing Blue Bear for your travel insurance needs.
Best wishes from The Blue BearTeam
Decent policy including existing meds
Decent policy including existing meds, but price just goes up and up each year !
September 7, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Afternoon Mark,
Thank you for taking the time to leave us a review on Trust Pilot.
We are pleased to learn that you are a returning customer of ours.
The Underwriters review rates annually, and where the claims experience suggests there has been a sufficient number of claims relating to a particular category of insurance, premiums are adjusted accordingly to reflect the risk involved. Subsequently premiums are either increased, decreased or remain unchanged.
The categories reviewed will relate to various age groups, destinations, sporting activities, trip durations, and other factors that may warrant particular circumstances being considered as a higher risk.
We trust this will help give you a better understanding of the process completed by our Underwriters when calculating rates and the factors they take into consideration and hope that you still find our prices to be competitive.
Best wishes,
The Blue Bear team.
Trusted travel insurance.
Great value for money and great personalised customer service makes for trusted travel insurance!
September 4, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good afternoon Jean,
Many thanks for leaving such a positive review for Blue Bear on Trustpilot.
We are delighted to learn you have found our products to be good value for money and we appreciate you taking the time to leave us a review.
We wish you a safe and enjoyable trip and thank you for choosing Blue Bear for your travel insurance needs.
Best wishes from The Blue Bear Team
This company is extremely difficult to get hold of on the phone.
This company is extremely difficult to get hold of by phone.
I did not receive confirmation emails with supporting documentation for the two policies I purchased and therefore tried to contact them by phone. Each time I got the message telling me no one was available but to leave a message. This even happened when I tried phoning them at exactly 9.00 when they first open. When someone did phone me back they kept hanging up as they said they couldn’t hear me even though my phone was in working order as I tested it after they hung up the first time. Then I had to leave a message again. This went on for several hours.
September 4, 2020
Unprompted review
Web site easy to secure quote followed…
Web site easy to secure quote followed up with a phone call to review application before paying for the annual cover
September 2, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good afternoon Mr Norbury,
Many thanks for leaving such a positive review for Blue Bear on Trustpilot.
We are delighted to learn you have found the website easy to use and we appreciate you taking the time to leave us a review.
We wish you a safe and enjoyable trip.
Best wishes from The Blue Bear Team
Despite the glowing reviews from other…
Despite the glowing reviews from other customers, together with the recommendation from Which, I am disappointed in the amount of time it is taking to refund the agreed 50% (less admin costs) in respect of a policy I took out late last year to cover a trip to India scheduled for October this year and cancelled by the provider. It is now 5 weeks since BB agreed the refund and, despite a polite reminder, I am still waiting.
September 2, 2020
Unprompted review
Travel policy and pre existing…
Travel policy and pre existing conditions dealt with by different call centres. All married up ok. Up beat and knowledgeable staff. Excellent service. I've given them 5 but it's when having to make a claim when those 5 need to be earned!
September 1, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Afternoon Mr Catterall,
Many thanks for leaving a review for Blue Bear on Trustpilot.
We are delighted to receive such positive feedback and thank you for taking the time to leave us a review.
We wish you a safe and enjoyable trip and thank you for choosing Blue Bear for your travel insurance needs.
Best wishes from The Blue Bear Team
Long term customers
We have used Blue Bear for several years now and are pleased with their service. Renewal is easy too. Assistance with the extra medical forms was appreciated, good to talk with someone rather than rely on technology.
September 1, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Afternoon Mrs Kent,
Thank you for your 5-star review.
We are happy to hear that you are a returning customer of ours and that you find our services to be easy.
We wish you a safe and enjoyable trip.
Best wishes,
The Blue Bear team.
Very Happy with the Service
Very Happy with the Service
I am in my seventies and find that travel insurance is 'going up' all the time esp. as I am a cancer survivor (ten years ago...no sign of cancer since). I saw a recommendation for Blue Bear travel and thought I would try it...I was delighted. I found the medical screening process relatively simple, then got a very reasonable quote (I have just bought an apartment in Cyprus and wanted a multi trip annual policy) and was able to put it in place right away. Would certainly recommend this company to others......Sheila Glasgow BB173126143
August 26, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Afternoon Ms Young,
Many thanks for leaving such a positive review for Blue Bear on Trustpilot.
We are delighted to learn you have found the service to be great and we appreciate you taking the time to leave us a review.
We wish you a safe and enjoyable trip and thank you for choosing Blue Bear for your travel insurance needs.
Best wishes from The Blue Bear Team
VERY GOOD TO DEAL WITH BLUE BEAR
I have not needed to make a claim on this policy in the last year, but I can say that BlueBear have been very easy to deal with in agreeing the policy, particularly in relation to mine and my husband's medical conditions. Everything has been very smooth.
August 26, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good afternoon Carole,
Many thanks for leaving such a positive review for Blue Bear on Trustpilot.
We are delighted to learn you have found our insurance to be easy and we appreciate you taking the time to leave us a review.
We wish you a safe and enjoyable trip.
Best wishes from The Blue Bear Team
Forms.
The process of having to complete 2 separate forms for the Travel Insurance and Medical screening i found confusing.Could the process be made clearer somehow ?
August 24, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Afternoon Mr Manners,
Thank you for taking the time to leave us a review on Trust Pilot.
We appreciate your feedback as it gives us chance to review our processes.
Best wishes,
The Blue Bear team
Reply from Blue Bear Travel Insurance
Good afternoon Mr Sutton,
Many thanks for leaving such a positive review for Blue Bear on Trustpilot.
We are delighted to learn you have found our insurance easy to purchase and we appreciate you taking the time to leave us a review.
We wish you a safe and enjoyable trip.
Best wishes from The Blue Bear Team
Have used Blue Bear for several years
Have used Blue Bear for several years, always good service from friendly and helpful staff, always competitively priced.
August 19, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Mr Smith,
Thank you for your 5-star review.
We are happy to learn that you are a renewing customer and find our service to be good and friendly.
We wish you a safe and enjoyable trip.
Kind regards,
The Blue Bear Team
Reply from Blue Bear Travel Insurance
Good Afternoon Dr Morgan,
Many thanks for leaving such a positive review for Blue Bear on Trustpilot.
We are delighted to learn you have found the service to be xxx and we appreciate you taking the time to leave us a review.
We wish you a safe and enjoyable trip and thank you for choosing Blue Bear for your travel insurance needs.
Best wishes from The Blue Bear Team
I never had to claim
I never had to claim, but so far BB has been competitively priced, easy to set up & upgrade when nessesary. It also covers my sports.
August 18, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Afternoon Nigel,
Many thanks for leaving a review for Blue Bear on Trustpilot.
We are delighted to receive such positive feedback and thank you for taking the time to leave us a review.
We wish you a safe and enjoyable trip and thank you for choosing Blue Bear for your travel insurance needs.
Best wishes from The Blue Bear Team
Good Value
I found this insurance to be good value for two 78-year-olds wishing to buy an Annual Multi-trip policy with world-wide coverage and including cruise cover and trips up to 45 days. The renewal of the main policy was very straightforward and completing the medical questionnaire online is also straightforward provided all your relevant facts have been assembled in advance (ie medications; weight; height, etc). It could be easier to link the two policies together, but the Blue Bear Hub would seem to be the best answer to this aspect
August 13, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning David,
Thank you for your 5-star review.
We are delighted to receive such positive feedback and thank you for taking the time to leave us a review.
We wish you a safe and enjoyable trip and thank you for choosing Blue Bear for your travel insurance needs.
Best wishes from The Blue Bear Team
Brilliant service as always
August 11, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Mr Holmes,
Many thanks for leaving such a positive review for Blue Bear on Trustpilot.
We are delighted to learn you have found the service to be brilliant and we appreciate you taking the time to leave us a review.
We wish you a safe and enjoyable trip and thank you for choosing Blue Bear for your travel insurance needs.
Best wishes from The Blue Bear Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.