I chose this firm due to Very good reviews from The Consumers Association (Which) this is second booking never needed any claim yet but every reason based on what they send out to feel confident in... See more
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See what reviewers are saying
The renewal process was straightforward and the WW premium this year was £20 less than last year. But we were unable to take 3 scheduled holidays because of Covid-19. Future holidays booked prior to... See more
Company replied
I found the buying experience great. Asking those few more health questions so felt that I was not being “punished” for being 70 and advised to take blood pressure tablets. I’m very fit, within hea... See more
Company replied
We are very happy with the excellent service we received from Blue Bear , when we rang to renew our travel insurance with them . They were very helpful when I rang to ask about the enhanced Covid... See more
Company replied
Company details
Information provided by various external sources
✔️ "Excellent" Trust Pilot Rating ✔️ Which? Best Rate Since 2010 ✔️ Wide-ranging Travel Insurance Options ✔️ All Medical Conditions Considered ✔️ 24 Hour Emergency Assistance ✔️ UK-Based Call Centre
Contact info
4.6
Excellent
909 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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easy to set up at an exellent price
May 28, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Mr Chapple,
Thank you for your 5-star review.
We are happy to hear that you find our services to be easy and of good value.
We wish you a safe and enjoyable trip.
Best wishes,
The Blue Bear team.
The renewal process is very straight…
The renewal process is very straight forward
May 25, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Mrs Smethurst,
Thank you for your 5-star review.
We are happy to hear that you are a returning customer of ours and that you find the process straight forward.
We wish you a safe and enjoyable trip.
Best wishes,
The Blue Bear team.
Covid19 means no payout !
Even though we paid for a gold level insurance policy it has not covered us for our skiing trip which was curtailed in March. We are having to fund all the extra costs for bringing flights forward & additional accommodation (approximately £500) & have lost the money for the original accommodation. Will be looking for a different insurer for future trips.
May 1, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Afternoon Jo,
Thank you for leaving a review for Blue Bear on Trustpilot.
We are sorry to learn that your skiing trip was cancelled and this was not covered under your policy. However, we can assure you that all claims are reviewed and processed fairly, in line with policy terms, conditions and exclusions.
We can confirm that curtailment cover on the Gold policies provides cover if you have to return early because you, the person you are travelling with, the person you are staying with, a close relative or business associate in your home country, unexpectedly suffer injury, illness or death.
I am sorry our response cannot be more positive at this stage.
Best regards,
BlueBear team.
Renewal email was highly misleading
The process of renewal was unnecessarily complex - I was told I just needed to call the health insurers with my BBI number from last year but instead they insisted on setting up an entire new case and going through every single question again - they refused to look at my previous form and had no interest in the BBI number. The email about the renewal was either simply wrong or deliberately misleading about this process.
May 1, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Dr Hendley,
Thank you for taking the time to leave us a review of here on Trust Pilot.
We are sorry to learn that you find the renewal of your Medical Screening policy to be complex and misleading.
We appreciate your feedback as it gives us the chance to improve on our processes.
We wish you a safe and enjoyable trip.
Best regards,
The Blue Bear team
Timely reminder e-mail and easy to make…
Timely reminder e-mail and easy to make payment. So far, we have not needed to make a claim, so I can't comment on this, but we have been satisfied with Blue Bear for several years now and hope to continue in the future.
April 27, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Mr Fielding,
Thank you for your 5-star review.
We are happy to hear that you are a returning customer of ours and that you are satisfied with our services.
We wish you a safe and enjoyable trip.
Best wishes,
The Blue Bear team.
Happy to renew for another year
Happy to renew for another year. Despite the difficulties of the travel industry rates remain competitive, even with medical conditions, and service as good as ever.
April 27, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Mr White,
Thank you for your 5-star review.
We are happy to hear that you are a returning customer of ours and that you find our services to be good.
We wish you a safe and enjoyable trip.
Best wishes,
The Blue Bear team.
Guinine straight forward questions to…
Guinine straight forward questions to achieve quotation
April 25, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Christopher,
Thank you for taking the time to leave a 5-star review for us here on Trustpilot.
We are happy to hear that you find our services straightforward.
We wish you a safe and enjoyable trip.
Best wishes,
The Blue Bear team.
Reply from Blue Bear Travel Insurance
Good Morning Mr Mack,
Thank you for taking the time to leave a 5-star review for us here on Trustpilot.
We are happy to hear that you find our service to be professional and precise.
We wish you a safe and enjoyable trip.
Best wishes,
The Blue Bear team.
Great Travel Insurance
Used them for several years now and they have always been efficient and friendly with great customer service. I have recommended them to friends who have used them and they are all happy.
April 20, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Christopher,
Thank you for taking the time to leave a 5-star review for us here on Trustpilot.
We are happy to hear that you are a returning customer of ours and recommend us to your friends.
We wish you a safe and enjoyable trip.
Best wishes,
The Blue Bear team.
Very easy to apply on line
Very easy to apply on line. Dealt with my medical problems and covered all at a good price. Haven't made a claim yet so I can't comment on that.
April 19, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Ms Blackhurst,
Thank you for taking the time to leave a 5-star review for us here on Trustpilot.
We are pleased to hear that you are find our service easy and of good value.
Best wishes,
The Blue Bear team.
No cover for Foreign Office advice
I was impressed with the service when I needed to make a claim last year.
But disappointed now to notice that I’m not covered for disruption due to Foreign Office advice not to travel. I would have thought that would be a cast iron reason for cancelling a trip.
April 17, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Mr Quinn,
Thank you for taking the time to leave a review for us here on Trustpilot.
We are pleased to hear that you are impressed with our service.
We are sorry to learn that you are disappointed with our disruption cover, we appreciate your feedback as it gives us the opportunity to review our processed accordingly.
Best wishes,
The Blue Bear team.
EXCELLENT SERVICE!
April 17, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Mr Taylor,
Many thanks for leaving such a positive review for Blue Bear on Trustpilot.
We are delighted to learn you have found our service excellent.
We wish you a safe and enjoyable trip.
Best wishes from The Blue Bear Team
Renewal process was good
Renewal process was good, despite disruption caused by Covid19. A bit disappointed that the change of underwriter appears to have trebled my medical screening premium.
April 16, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Mr Evans,
Many thanks for leaving such a positive review for Blue Bear on Trustpilot.
We are delighted to learn you have found our renewal process good.
We are sorry to learnt that your medical cover has increased.
We wish you a safe and enjoyable trip.
Best wishes from The Blue Bear Team
Easy to access website and friendly…
Easy to access website and friendly helpful staff on the telephone.
April 13, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Ms Herbert,
Many thanks for leaving such a positive review for Blue Bear on Trustpilot.
We are delighted to learn you have found our website easy to use and our advisers to be friendly and helpful.
We wish you a safe and enjoyable trip.
Best wishes from The Blue Bear Team
Lack of cover for any fear of pandemic…
Lack of cover for any fear of pandemic or FCO advice not to travel is a huge concern. However, is consistent with other insurers.
April 12, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Afternoon Mrs Quinn,
Many thanks for leaving a review for Blue Bear on Trustpilot.
We can assure you that all claims are reviewed and processed fairly, in line with policy terms, conditions and exclusions.
Trip cancellations, as a result of the advice of the Foreign and Commonwealth Office, have always been an exclusion on our policies, and are not typically offered in the travel insurance market, however, there are other forms of protection available. For example: If you have booked your holiday as a package holiday, which consists of more than one component, ie. flight, accommodation or transfer, then you may be covered under the Package Travel Regulations. In order to seek further guidance on this, may we suggest you contact your Travel Agent/Tour operator in the first instance, as they would typically be ATOL protected. Travel Agents/Tour Operators who are ATOL Protected provide an element of protection for their customers.
Section 75 of the Consumer Credit Act also protects customers who have paid for their holiday by credit card, so in the event that you are unsuccessful in making a claim through your Travel Agent/Tour Operator, you may wish to contact your credit card provider for guidance.
I am sorry our response cannot be more positive at this stage.
Best regards,
Blue Bear team.
A Great Travei Insurance Company
The only travel insurance company that understands your existing health problems and cost the risk properly
April 5, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Mr Coulthard,
Many thanks for leaving such a positive review for Blue Bear on Trustpilot.
We are delighted to learn you have found our services to be of a great standard.
We wish you a safe and enjoyable trip.
Best wishes from The Blue Bear Team
I have found Blue Bear's cover t be…
I have found Blue Bear's cover t be very good for us, with different levels of cover. My husband and I have pre-existing medical conditions and we are very happy with the price, too.
March 30, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Mrs Cryer,
Many thanks for leaving such a positive review for Blue Bear on Trustpilot.
We are delighted to learn you have found our cover to good and prices competitive.
We wish you a safe and enjoyable trip.
Best wishes from The Blue Bear Team
Jasmine was excellent
Jasmine was excellent, courteous, patient, and very helpful
March 29, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Maxwell,
Thank you for taking the time to leave a 5-star review for Blue Bear on Trustpilot.
We are delighted to hear that Jasmine delivered great service to you.
We wish you a safe and enjoyable trip.
Best wishes from The Blue Bear Team
Renewal service seems efficient though…
Renewal service seems efficient though a significant increase in premium this year.
I have no experience of claims handling.
March 22, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good afternoon David G,
Thank you very much for your feedback and for your 4 star review.
We are delighted to hear you found our renewal process to be efficient.
Although, we are sorry there was a premium increase. The Underwriters review rates annually, and where the claims experience suggests there has been a sufficient number of claims relating to a particular category of insurance, premiums are adjusted accordingly to reflect the risk involved. Subsequently premiums are either increased, decreased or remain unchanged.
The categories reviewed will relate to various age groups, destinations, sporting activities, trip durations, and other factors that may warrant particular circumstances being considered as a higher risk.
We trust this will help give you a better understanding of the process completed by our Underwriters when calculating rates and the factors they take into consideration.
If we can be of any further assistance, then please do not hesitate to contact us.
Best wishes and safe travels from The Blue Bear team.
Simple fast renewal online.
March 19, 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good afternoon Michael Evans,
Thank you very much for your feedback and for your 5 star review.
We are delighted to hear you found the renewal process to be simple and fast to complete.
If we can be of any further assistance, then please do not hesitate to contact us.
Best wishes and safe travels from The Blue Bear team.
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