Bluebell's Burrow Reviews 

293
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the wonderful, dependable quality of the items received. Consumers truly adore the beautiful packaging, along with the delightful little sweet treats that are kindly included in every single parcel. However, some people mentioned minor ordering details to keep in mind when shopping, such as occasional confusion over product sizing, a practical desire for a search bar to find specific items more easily, or having to wait for pre-orders to ship together with everything else in an order.

What people talk about most

Product

People report high satisfaction with the product, expressing deep appreciation for the gorgeous variety of... See more

Delivery service

Customers had positive experiences with delivery service, expressing strong satisfaction with the fast... See more

Quality

Reviewers express great satisfaction regarding quality, highlighting that items are well made, beautiful, and... See more

Order

Customers consistently note positive experiences with order processes that are described as straightforward... See more

Service

Users describe positive interactions with service, highlighting efficient handling from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always love getting a parcel from Bluebell’s Burrow! And an added surprise was one parcel wrapped and finished with a lovely Maileg sticker (the Love Heart sweets don’t last long!!) Thank you once aga... See more

Rated 5 out of 5 stars

Just recently started collecting Maileg and found Bluebell's Burrow stocked some bits I was after. They have a lovely selection of Maileg, super fast delivery and even added a little treat in the box... See more

Company replied

Rated 5 out of 5 stars

It wasn’t difficult to use the website and choose what I wanted to order. Order confirmation came swiftly and was delivered within the stated timescale . The mice were very safely packed so arrived in... See more

Rated 5 out of 5 stars

I’ve used bluebell’s burrow on many occasions . It’s a fantastic company who always provides an amazing service and products . Very quick delivery and so well wrapped and packaged . Love the fact you... See more

Company replied


Company details

  1. Children's Toys Store

Written by the company

Bluebell's Burrow is a small, friendly, family-run business established in June 2015. We pride ourselves on delivering exceptional customer service and quality products designed to be loved - and to last. We've slowly grown and now stock one of the largest Maileg ranges in the UK, as well as Minikane, Olli Ella, Rockahula and Mimi and Lula toys and accessories.


Contact info

4.8

Excellent

TrustScore 5 out of 5

293 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(293)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery and great customer…

Fast delivery and great customer service. And what a lovely doll at a great price and it’s not easy to get hold of these dolls in just any shops. Would return to buy other stuff from here for sure:)

July 6, 2026
Bluebell's Burrow logo

Reply from Bluebell's Burrow

Thank you so much for your kind review- our Mini Colettos arrived in May this year and have been very popular!

Rated 5 out of 5 stars

Excellent

Excellent. Good quality and fast delivery. Thanks

July 3, 2026
Bluebell's Burrow logo

Reply from Bluebell's Burrow

Thank you for giving us a 5 star review!

Rated 5 out of 5 stars

Great Maileg selection

Great Maileg selection, fast shipping, lovely packaging x

July 6, 2026
Bluebell's Burrow logo

Reply from Bluebell's Burrow

Thank you - I am glad you have been happy with your Maileg purchase

Rated 5 out of 5 stars

Dear Blue Bells Burrow

Dear Blue Bells Burrow. There is no words to say; how wonderful you are as trusted company.I never have any problem with receiving any of my itoms and always arrived on the day ment to arrived.Thank you for fantastic high quality toys.I never see such of high qualities toys in my life before.Such of child dream to be owner of beautiful things.Biggest thank you.We love all toys big and small with high quality and potential to last forever.Love Agnieszka R

June 29, 2026
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Reply from Bluebell's Burrow

Thank you so much for your kind review!! We really appreciate it. It is lovely to be able to sell such beautiful toys

Rated 5 out of 5 stars

My beautifully packaged gift for my…

My beautifully packaged gift for my granddaughter arrived quickly, with added love heart sweets and a mouse print.
Thank you so much, will definitely order again!

June 29, 2026
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Reply from Bluebell's Burrow

Im glad your Maileg Mouse arrived safely, thank you for the kind review

Rated 5 out of 5 stars

Fantastic preordering Maileg experience

I pre ordered Spring Maileg stock in January and as soon as everything had arrived it was packaged off immediately in June; as soon as the shipment arrived. It’s always tricky preordering stock so early, but Bluebell’s Burrow is such a credible shop that cares about the customers and the type of stock selected to sell. If you are looking for a shop that genuinely believes in enhancing and supporting imaginative play in little ones - and not so little ones, then I highly recommend this one.

June 2, 2026
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Reply from Bluebell's Burrow

This is such a kind review - thank you so much for supporting our small business. I really appreciate it x

Rated 1 out of 5 stars

Misleading information about the product

With our order we were expecting the little brother and sister mouse which we didnt recieve, despite it being stated on the order and order receipt that they come with the suitcasa. We were told after its not included. Our daughter was extremely disappointed, as were we.

June 1, 2026
Bluebell's Burrow logo

Reply from Bluebell's Burrow

It does not say anywhere on my website that the Little Brother and Little Sister are included with the SuitCasa. The information on this item on my website clearly states :-

“Included: Only 2 sets of soft bedding for your friends. No mice or other home accessories are included but lots can be found here at the burrow “

The Twin mice which you are referring to are £40.00 and unfortunately do not come with this item. I am sorry for any misunderstanding regarding this, but this is the first confusion I have had to date.

It is a shame even after several emails with me clearly explaining the above you then felt it necessary to take the time to give a small independent business a 1 star.

Rated 5 out of 5 stars

Very friendly and efficient

I ordered a Maileg panda for my granddaughter’s birthday. It arrived very promptly - it is the second item I have ordered from them and I wouldn’t hesitate to shop there again.

April 24, 2026
Rated 5 out of 5 stars

I'm new to collecting Maileg

I'm new to collecting Maileg, and found myself very (to say the least!) Confused over sizing!
Bluebells Burrow made it a lot easier for me with all the posts and i absolutely love the Bundles!
Clear and easy instructions to follow, updates excellent
Just need more money now to get some more pieces! Used some of my 60th Birthday money on some as they are definitely a keepsake, pass onto grandchildren gift
Would definitely recommend x

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

My granddaughters love the little…

My granddaughters love the little maileg mice and we spent some time looking at them and there were some delightful items to choose from- ordering is easy and even pre-order on some items- it means waiting for everything else in that particular order which I hadn’t realised- probably didn’t read the small print- fingers crossed for early May-otherwise lovely shop

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely small business.

I ordered a few maileg pieces and love them. Service was great. One item was a preorder which I knew. Soon as it was in stock it was sent out. Came boxed up lovely. Can’t fault the service from start to finish.
Thank you

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality products

The products were really good quality and they were dispatched next day which was brilliant. Would highly recommend this company.

February 27, 2026
Bluebell's Burrow logo

Reply from Bluebell's Burrow

Thank you so much for supporting our small business and giving us a 5 star review !

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