No problem with container just communication could be better. Finished last Friday no one there to hand keys to no post box either even though got told there was. Asked them to inform me when som... See more
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I hired a storage container for around 2 years. Through out I experienced great customer service, the few times I did need to contact my emails were responded too quickly and the person on the other e... See more
Fabulous service I was upstairs but transferred downstairs to make things easier been with Bluebox a few years now
Have just finished using the container storage at Bluebox Swalwell. No problem with set up, payments ok, and good access at all times, good comms.
Company details
Written by the company
At BlueBox Storage we have built a solid reputation in Middlesbrough and across the North East over a number of years. Specialising in self-storage we thrive on meeting the needs of our customers every time. If you require a storage facility that’s closely monitored 24/7 with access around the clock get in touch! 0800 535 3470
Contact info
Skippers Lane Industrial Estate, TS6 6JA, MIDDLESBROUGH, United Kingdom
- 0800 535 3470
- info@bluebox-storage.co.uk
- bluebox-storage.co.uk
4.6
Excellent
113 reviews
Hasn’t replied to negative reviews
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Had my storage locker and with Bluebox…
Had my storage locker and with Bluebox for over 4 years. Brilliant service very friendly staff. Would highly recommend them 10/10
May 20, 2023
Unprompted review
Reply from Bluebox Storage
Hi, 4 years wow! thank you for being a long standing, loyal customer and we are so pleased you would be more than happy to recommend us. Thanks again.
Very straight forward & simple to use…
Very straight forward & simple to use system. When speaking to Blue Box been happy to speak and very helpful
November 1, 2022
Unprompted review
Reply from Bluebox Storage
Hi, thank you for your custom and feedback! We will be sure to pass on your thanks to our team in the office.
The cream of container storage
Ive been with bluebox for around 8 years now after trying a few lesser known companys.
The price has been pretty stable with a very small increase post covid.
The yard i have my container on is kept ontop of maintenance wise including them going round picking up litter and installing new bits like additional lighting etc.
I visit at all hours of the day and night and have never once felt unsafe.
The overall security is excellent with keypad entry and visible security cameras.
Now the containers themselves.
These are brand new containers. When i got mine it still smelt of fresh paint
Never had an issue with leaking or damp etc although maybe a little wd40 on my door as im getting old haha.
Iverall for the cost you cannot go wrong
May 20, 2023
Unprompted review
Reply from Bluebox Storage
Hello, firstly thank you for taking the time to leave us such a detailed review. Customer feedback is very important to us here. Thank you for being with us from the very beginning, our price increases are always kept to a minimum and in line with the market. We are so pleased that you are happy with your overall experience with us! Thanks for the 5*
Does exactly what it says on the tin (box) !
I have been a customer of BlueBox Storage now for 13 months .. good comms, value for money and tidy safe environment.. it does exactly what it says on the tin(box)!!
May 20, 2023
Unprompted review
Reply from Bluebox Storage
Hi, thank you for your feedback and custom, It's great to see we meet all of your storage requirements! Thanks
24 hours access, best price I found
24 hours access is ideal so I can access my storage whenever I need.
Direct debt was set up shortly after my hire with day picked.
Staff are quick to respond to calls
May 20, 2023
Unprompted review
Reply from Bluebox Storage
Hi, thank you for your feedback and custom, I will be sure to pass your thanks onto the team who work hard to answer calls timely and professionally! Thanks for the 5*
They are a lovely lot of people working…
They are a lovely lot of people working at my local Blue Box Storage. Great size boxes. Would recommend
May 20, 2023
Unprompted review
Reply from Bluebox Storage
Thank you so much for your lovely feedback, we are very pleased to hear you would recommend Bluebox. Thanks for the 5*
Easy & Simple
I hired a container to store our furniture etc whilst moving house. We had it four months. No problem at all. From start to finish, it was an easy and simple experience. Customer service via email was good, they usually replied within a day. Very happy and would use again if need too. Thanks.
May 13, 2023
Unprompted review
Reply from Bluebox Storage
Thank you very much for your feedback, we are so pleased that you are happy with our service and hope everything else went smoothly with your house move! Thanks, Laura
do Not use blue box storage
After arranging the use of a container for personal storage for a couple of months.
Starting on a Saturday.
I could not get any details of how to get into the secure location despite emails being sent and phone calls being made.
No response until the Monday, to be informed they had no free containers
July 2, 2019
Unprompted review
Reply from Bluebox Storage
Hi Peter, please accept my apologies on behalf of Bluebox Storage for not responding to your review in 2019. We were not properly set up on this platform back then but we do take all feedback very seriously. Rest assured, Bluebox Storage are under new management and have made many improvements to our customer service. All of our appointments are face to face appointments and we do a complete handover which includes signing the paperwork, handover of site access fob and container keys and we also show all customers how to operate all secured gates and locks. We check availability and reserve units before attending all appointments so can assure you this would not happen again. We hope that should you ever need storage in the near future that we could have the opportunity to put things right. Many thanks, Laura
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