BOLIA Reviews 

Due relocating their warehouse it took us 5 visits (4 in the warehouse and 1 in the store) + numerous phonecalls and emails to get our mirror. No follow-up or what so ever. Poorest customer service experienced, though really happy with the mirror.

I ordered my lamps on wednesday, got them on thursday. Super impressive delivery speed

I think it's too bad they don't have any B2B agreements with interior decorating companies.

Excellent quality, perfect in-store service, fast delivery.

My table arrived super fast. It is great quality item, exactly as shown on shop website. I will buy from this company again in the future.

After placing my order online, I had no idea what was going on with my order for more than a month. I had to call Bolia international multiple times to get some sort of status on my order, no one knew if my package has been shipped and no one knew where my package was - no tracking system whatsoever!!! When my local (Romanian) courier service finally got it, they took 3 additional days to deliver it and had to constantly be in touch with them to make sure they actually deliver it. Such a hassle for something that should be so normal and expected. Disappointing.
Overall, my order arrived 1 week late but very well packaged and intact - the rug I ordered was placed inside a wood construction and very well wrapped. Would avoid buying something from them if I were on a tight schedule.

Purchased a cutlery set online (Zeppelin series). They are beautiful but unfortunately everything was too long (in size) and would not fit in my kitchen drawer inset. Looked for alternative drawer insets but was not able to find a solution.

Shipment took longer than expected. I had to return the items and am waiting for a refund.

This was a really bad experience! The delivery did not show as planned the first time, not the second time, not the third time (and no message!!) It’s really difficult to recommend these guys when delivery is 4 weeks delayed from the confirmed date and confirmed deliveries are not happening without any message. Buy your furniture somewhere else - here you just get cool commercials and not much else.

Expensive, but not top qualite. Many of my items just failed after 1-4 years. Normal use. My stick-lamp exploded, my TV- stand startes to losen up in different corners/ sides, and my sofa broke its zip-lock on several seatcushions.

Great furniture but supply chain and customer service is a catastrophe. Everything was delayed. Different items that were expected at the same time came after each other. Information came late, customer service was not available. Delivery is very expensive compared to other providers. An item was slightly damaged. Haven‘t heard anything from customer service either….

Delivery and quality was perfect. Bought a Sofa in Graz, Austria.

Dont buy from Bolia!!! The delivery of the sofa is 3 months deleyed!! Offer no compensation for the bad service! 😡

We had a horrible experience ordering with this company. I went to the store in Hamburg to order two Sofas because I thought with such a high price it’s better to talk to an expert in person. First up, they handed the wrong address to the delivery company - a problem they only found out about on the actual date of the delivery. Nobody checked the address, the system did not pick up that the street name does not even exist in the indicated postal code. This alone is unacceptable. Then, we talked to countless incompetent people from costumer service on the phone - nobody was able to help us with our problem. We had to phone the delivery company ourself to get a new delivery date TWO WEEKS later. Next problem: they never showed up PLUS we were notified that both Sofas had been damaged in the meanwhile. Nobody from costumer service cared about this, we only got a 50€ gift voucher and an automatic notification - which is laughable, considering we payed over 8000€ for two sofas with damage we had not even seen yet. To this day, 8 weeks after ordering, the sofas did not arrive and we have not received a definite date of delivery yet. The company only told us „we will try to deliver tomorrow or the day after or maybe next week“. Well, if you can afford Bolia furniture, you probably have a full time job, making delivery arrangements like this extremely hard to meet.

Bottom line: mistakes happen, but if costumer service does not help you in a situation like this you feel helpless. Bolia is neither a trustworthy shop nor acts like a premium brand when mistakes on their end happen and I hope that people reading this review will refrain from trusting Bolia with their money.

Rehcieved 2 chairs more than 10 days ago, where one had a faliure. Used the formular to complain and hsve not heard a word since then.

After delivery of our order I will edit my previous review, that was vey emotional:

We were delivered at the third scheduled attempt, several weeks later, after loosing 3 days of work. I skip the details, but we conclude that Bolia Belgium has a real problem. We were inbetween two customer services, the logistic company and Bolia itself. We had the impression that the persons in line did not have enough decision power and that we were left to ourselves in an exhausting circuit, more focused at channeling our frustration through improbable excuses, than reaching for a realistic solution.
It was really unpleasant to put yourself in a position were you have to menace to cancel an order, to insist again and again...

On the positive side:
- when we claimed incurred costs they were judged reasonable and we were reimbursed.
- quality of the order was consistent to the item we saw in the shop

Conclusion: We do not think we will buy again from Bolia except for items already available.

Thanks Lara.You helped me a lot. Bolia support and especially Lara has a great customer oriented mind .Excellent job.

Happy that they found new legs for my broken sofa.
Too bad it took four months to have shipped from Denmark to Norway and then had me to drive 1hrs to pick them up when the closest Bolia store is 5 min away.

It took me a lot of time to get my “Drum” coffee table. First time I ordered it, paid for it and after almost 2 months Bolia wrote, that this furniture is oversold. I couldn’t understand why Bolia sell it on the website if they don’t have it…
Second time was successful. I prefer the quality of a furniture.

I bought two bedside tables. Nice design and good quality.