BOLIA Reviews 

Very good service! Big decisions buy they took all the time I needed!

After several months of waiting, my bed frame arrived. I was more than surprised when the delivery staff pointed out in the delivery truck that the cardboard box that should have protected the bed frame during transport was so destroyed that it was literally impossible to move it without pieces falling out of it. They suggested themselves that we should get the pieces out of what was left of the packaging to move them. The super nice solid oak pieces however fell once on the sidewalk pavement and once more in the stairs when being taken in by bolia's staff. A piece even fell on my arm in the staircase because too many pieces were carried at once - fortunately no one got hurt.

The delivery staff was pressing me to sign the paper saying that both my apartment and the packaging were in a good state - I still wonder how a packaging can be in a good state when it is non-existing. I had to insist to take a quick look at the wooden pieces as chances were that some got damaged when falling in the street and in the stairs.

Assembling the frame was also a headache. The instruction are quite badly done and really minimal. On the other hand, it was a chance to observe how well the bed frame was made and it is top quality. Solid oak wood and no MDF ikea nonsense. Will hopefully last a few decades :)

In short, very happy with the bed frame, very unhappy with bolia's delivery

Ordering some items from the website 3 weeks ago, one third turned out not to be deliverable after payment and other items are still on there way... Our trust in the last item is very low now. So we can't recommend Bolia online.

We happened to pass by their The Hague shop and went in to look for some cushions. We did not find what we wanted but they said we could have them tailor-made. We ordered and they were ready for pickup within the stated period. We are very pleased with the quality and finishing.

Went to pick up bowls and dishes to their store in Amsterdam and was not given my order complete. When I notice and came back other day for the rest of my order they said that the order was not yet there! Why they didn’t say this before?..the comunication from when I can pick my items has been very confusing, some messages say just come to the store there has been no message saying we will let you know when your items are here…so I will probably need to go for a third time to their store in the middle of the center of amsterdam !

The article arrived and the box was damaged. Upon inspection of the sofa, the cambric lining was torn and hanging down. The morning of the delivery I received an SMS stating how important that the packaging is in takt. We did not accept the package and wrote to Bolia to explain the cambric was damaged. The reply we received was that there were no grounds for a claim as the cambric is only used for transport and to keep dust out. I have never seen a piece of furniture that is of a certain quality that does not have a cambric. Since my last email, I've heard nothing. The article was delivered in Vienna, Austria. I have to say I expected more and at least some prompt follow-up about when the item will be repaired or replaced. It's just as well I didn't sell the old sofa otherwise, I would have been sitting on the floor for the last week and a half

My order was not delivered on the agreed date, I got confusing text messages on the day of the delivery and I couldn’t reach the transporter.

Good and nice products, but the UPS was crap.
Change your delivery provider.
For the 2 deliveries, UPS did not came at the specified address. They left the boxes at a pickup point.
I spent my day to wait for them.

Great product. Beautiful shops with beautiful furniture and accessoires and nice people with good advice. Quick delivery for a good price. Happy!

Great products, first class customer service

This is my first experience with Bolia. I bought my furniture in Brussels and was supposed to receive it in May in Portugal. I will receive it (hope so!!) next week!
Very bad customer service (no correct answer, nor good estimation of delivery time). Great deception! I would never recommend Bolia even if I love the design. This was a very bad experience!

Delivering in time, exact the date, that was announced in the contract. The furniture is well crafted and nice to look on.

1 Screw was defect! I bought a dinning table, excellent design, of course I pay a high price, expecting a premium quality product.
I was very upset about this screw defect, luckly i had an extra Ikea screw at home and i make it fit. This things must be review! Homework to the quality departnent.
Even though i bought again from Bolia, this time a coffe table, it will be delivered at end of July, hope it will be ok.
On the other hand, delivery should be free when you are spending high fees vs market, also i was dissapointed that they didnt offer me any compensation, boucher, discount, etc as Top Brands usually does.
in summary, I expect much more

What we like?
Nice design, friendly people in shop

What we didn’t like?

The fact to have to pay extras for maintenance products and transport is something which feels very strange for the (rather high) price you pay. Feels more like exploiting than caring about the customer.

The own pick-up of the product we bought does not match with the experience you’d expect to have.

This is my second Bolia purchase and I have a good experience with the first delivery in 2021.11. But I had a really bad experience with the delivery of the second order.

I purchased three pieces of furniture in two order numbers, one of them, order number 700462807, had a coffee table and a deluxe drawer, but only one coffee table was delivered, missing the drawer.

I called Bolia Frankfurt store and emailed Bolia customer service, but two weeks have passed with no progress.

The attitude of the logistics staff is also very poor. He just hope that I sign the receipt as soon as possible, and don't care if the furniture is all delivered.

I've also seen a lot of customer here who have had the same bad experience as me.

Hope Bolia can help me solve this problem and improve customer experience, otherwise, I strongly advise other customers not to buy products from Bolia, the same accident may happen in the future.

I can’t remember the last time I received this quality of service in a shop. The staff were so friendly, patient and very knowledgable about their products. They explained everything about the various sofa options, fabrics and colours. Really trying to help us make the right choice. Same was true for booking a delivery appointment and ordering some extra pillows. Many thanks Nenad and Raquel! Tom

Bought a rug, all the way from Denmark in a few days!

Everything went fine, Scandinavia Couch has been delivered on time, 3 months after ordering on date. Only thing I hat could have been better, a week upfront delivery an short update note.

I like their products very much and advise in the Brussels'store was great. But I can't accept that their price even during the promotion is 10% higher than the price of an internet reseller and that Bolia Belgian customer service refused to adapt their price or give us a voucher. I hope that Bolia Denmark will accept and send us the expected voucher of 150 euro price difference.

Store personel (utrechtse straat, amsterdam) was very helpful in putting together the right design and material for our couch. Delivery was smooth and the couch is gorgeous and comfortable (scandinavian, with down cushions).