BOLIA Reviews 

Unfortunately a very bad experience. First in the shop where the staff was borderline rude. I ordered online, the delivery is wrong and instead of owning their mistake, customer service deflects . Still no resolution. Appalling!

Received quickly and in good shape. Once installed it seems that it rarely dims (in-store I felt like it went up and down dimming, and at home I click the button and it barely dims).

Professional, efficient and willing to help.

Delivery is very expensive and it took too long to receive the product (wooden furniture). Quality of product lower than expected.

I bought many things from Bolia: massive couch, chairs, kitchen table, carpet, coffee table and a dining table. All were delivered at once. I am happy with all the products, but delighted about the couch. Absolutely beautiful. Will definitely buy more smaller things from Bolia. The delivery of the furniture was on time and as planned. The person who delivered and installed the furniture (he said he works 3.5 years for Bolia) was so pleasant, and patient and did a great job. Although pricy, I find it is worth it.

I was asked to write a review about my experience with Bolia the Netherlands and yes: I had a positive experience, I bought a relatively cheap item via their webshop and all went as planned. The shippingcosts where actually quite low and normal for an item <€100,-. I wanted to order more items online but I was quite shocked what the costs for transport where in those cases. I would advice Bolia to work with transport companies who can offer fixed prices and perhaps even beter: just include the transport costs into your price per product. Reason for mentioning this is also because I went through a few experiences from other customers and I’m really wondering if the Danish management even reads/ is aware of what their Dutch customers give for feedback. It almost brings tears to your eyes and for me it’s a reason to not buy something from Bolia anymore. Of course not (only) because of the exceptional prices for transport but more about their customer service which seems to be non existing. Yes replies on trustpilot are given politely but I do not get the feeling that issues are solved correctly and let alone immediately. So my first experience with Bolia for a small item bought online was good but after reading the feedback of other Dutch customers I will not buy something of real value. I wrote this in English just to make sure that non Dutch speaking HO people from Bolia will hopefully save and improve their customer experience ASAP.

I am so happy with the two orders we made! Great quality and beautiful outstanding design!!!
Delivery was on time, good organised, friendly and everything came packaged carefully. The Zen rug is a piece of art, looks amazing in our living room. I am also very pleased with the poef, it’s eye-catching! Now i am waiting for my third order, a beautiful side table, can’t wait to see it. I ordered all online, it worked fine.

Today they were very rude at the Phone and the lady hang up. If you order what is in stock you still have to wait 3 days to pick it up.
No proper service at bolia

We ordered a new couch at Bolia, to be delivered to the first floor. Delivery went very smooth and the men were very helpful and polite. Very happy with our new couch and the nice service

I got a new couch when I told Bolia the one I orderd was too soft and saggy. Now I have a new one which is more firm. In 5 weeks time it was done nd dusted. Both times the delivery was efficient and pleasant!

I absolute adore my new table (gracefull). The white-pigment version looks more yellow in real life but I guess it will fade with the years.

Excellent and timely delivered 👌🏽

Excellent service! They called 30 min before arrival, were on time and put the sofa in place and left the house very clean. Very very friendly men! very pleasant experience. Thank you!

Ghulam / ali they are super helpful. They perfectly delivered al of our furniture on time, Everything was perfect! We really recommend Bolia in collaboration with oranje transport

Gulan and his colleague were very kind and super helpful. They perfectly delivered al of our furniture on time, directly in to our new home. They took the time to check our order on any unseen flaws, and shared some extra information about the fabrics and warranty. Everything was perfect! Thanks a lot guys! We really recommend Bolia in collaboration with oranje stransport!

We had furniture delivered to my father's care home. For each item we received a call indicating the arrival time, upon request a table was assembled as well.

Bolia support team reached out to me and agreed to exchange the broken chair for a new one. I really appreciate such a solution, and change 1star to 5start. I hope other customers get the same level of experience. Thanks!

========situation===
I bought a swing chair for 500 euros. In a couple of weeks the chair fell back (i guess, this is a typical situation with chair), and it got broken. I submitted my claim 20th March, and they responded 21th April that they can't accept my claim, and won't do anything. This is horrible customer support and attitude. Any chairs from IKEA are more reliable.

The Case cabinets look like they have been in storage forever - the corners are almost scratched with white traces of the foam packaging.
The Case bases are of a purple ish grey color (thought they're black, hoping to match them with my sofa legs), with uneven coloring all over (although mostly not visible from front and above) and a huge hassle to assemble. One of the packages of screws were completely broken and only half of the screws were left.
Once the cabinets are mounted on the feet, they're not really level or even, making it tricky to connect the cabinets to each other and mount them to the wall while letting all feet touch the floor. Would have loved the metal bases but there's no option for the 28cm depth so quite a pity.

I love the brand and their assortment. Everything I have from them is top quality. Ordering online is easy and products don’t take too long to deliver.

Really happy with the products, and the delivery process was amazing. The delivery team went above and beyond to bring, set up and take away all the packaging materials. Far better service than many other companies who drop it off at the door and say good luck.

No client service. I'm still waiting