BOLIA Reviews 2,131

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

From the very first moment we walked into the shop, we were treated very professionally. Annija understood our taste and our wishes perfectly. She helped us choose the right colors and materials, too... See more

Company replied

Rated 1 out of 5 stars

After 4 years, my two very expensive tables have started pealing and breaking. Bolia’s support of course claimed its the customers fault instead of taking accountability. Wood and good furniture is no... See more

Company replied

Rated 5 out of 5 stars

Ilaria was a great help! We enjoyed creating our future living room with her. She designed our new space and gave us options along the way. A few times we visited the Utrecht store to see the fabrics.... See more

Company replied

Rated 5 out of 5 stars

Simply fantastic customer service at Bolia! I want to leave a special thank you to Charbel, who was essential in helping us choose. We shared our apartment layout and a video of our living room becaus... See more

Company replied

Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Furniture Accessories
  4. Living Room Furniture Store
  5. Outdoor Furniture Store
  6. Sofa Store

Written by the company

Welkom bij Bolia. Een Scandinavisch designuniversum, geïnspireerd door de afwisselende natuur om ons heen. Onze designartikelen zijn ontworpen door gerenommeerde designers uit de hele wereld en met de hand gemaakt door de beste meubelmakers, uitsluitend van de beste, duurzaamste materialen. Design dat speciaal voor jou op maat is gemaakt en jarenlang meegaat.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 1 out of 5 stars

No care at all for used products

Bought an item (a shelf) with store pickup only. Item was literally stacked against a wall when I came to pick up. Not wrapped, packed, protected or stored properly. Last time I order from Bolia again.

November 3, 2025
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Reply from BOLIA

Dear CF,

Thank you for sharing your feedback. We’re very sorry to hear about your experience; that’s not the level of care we aim to provide. We’ve shared your comments with our team to improve how we handle items for pickup, and we’ll be reaching out to you directly to make things right.

Kind regards,
Maren, BOLIA

Rated 5 out of 5 stars

Bought an in-store chair at amazing…

Bought an in-store chair at amazing price!

November 2, 2025
Unprompted review
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Reply from BOLIA

Dear Glenn,

Thank you for your positive feedback! We’re happy to hear you found a great chair at an amazing price. Enjoy your new purchase, and we hope to see you again soon!

Met vriendelijke groet,
Jelle, BOLIA

Rated 5 out of 5 stars

We ordered a Noora sofa and a table…

We ordered a Noora sofa and a table from bolia Eindhoven. The sales representatives were helpful and communicated well, especially Steffie help us in a good way. Our overall experience was positive. I hope delivery arrives on the promised day as expected. I'll leave a review once I receive everything.

October 28, 2025
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Reply from BOLIA

Dear Eren,

Thank you so much for your kind words! We’re happy to hear that our team in Eindhoven and especially Steffie, could assist you so well.

We’ll make sure your feedback reaches the store. We hope your new Bolia designs arrive right on schedule and that you’ll enjoy them for years to come.

Kind regards,
Lotte, BOLIA

Rated 5 out of 5 stars

The reflection of a really big Bolia…

The reflection of a really big Bolia mirror was distorted. Bolia customer service requested photos, and based on those they replaced the mirror with a new one. Excellent service, very happy with the new mirror!

October 15, 2025
Unprompted review
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Reply from BOLIA

Dear mr/ms Mathijssen,

We appreciate you sharing your experience. We are happy to hear that our team could resolve the issue with the mirror's reflection and that you are satisfied with the replacement. Thanks for your feedback!

Kind regards,
Jelle, BOLIA

Rated 5 out of 5 stars

A wonderful shop with very helpful…

A wonderful shop with very helpful staff. Annija was very helpful in helping us find what we needed. A great company with beautiful furniture

October 12, 2025
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Reply from BOLIA

Dear Chantal,

We're happy to hear that you had a wonderful experience in our shop. We appreciate your kind words and are so glad our staff could help you find what you needed.

Kind regards,
Jelle, BOLIA

Rated 5 out of 5 stars

click and collect was easy

Easy to make a click and collect purchase online.

October 13, 2025
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Reply from BOLIA

Dear Joanne,

We're happy to hear that you found it easy to make an online purchase with click and collect. Thank you for your positive feedback!

Kind regards,
Jelle, BOLIA

Rated 5 out of 5 stars

Worth every penny

Shopping here was amazing. Great staff and such beautiful products. I cannot wait to get my new couch!

October 5, 2025
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Reply from BOLIA

Dear Vanessa,

Thank you for your wonderful review! It is nice to hear that you enjoyed shopping with us and that our team made your experience a great one.
We hope you’ll enjoy your new couch!

Kind regards,

Jelle, BOLIA

Rated 5 out of 5 stars

Thank you so much

October 2, 2025
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Reply from BOLIA

Dear Sevilay,

You're very welcome! We're so glad you had a great experience. Thank you for the 5 stars!

Kind regards,
Maren, BOLIA

Rated 5 out of 5 stars

Great store

The store manager was very helpful and responsive. We received the products on the promised date, and the delivery team was kind and professional. My only complaint is about the shipping cost. If I spend over €10,000, I would not expect to pay shipping fees, but Bolia still charges for delivery, which I found a bit frustrating.

September 27, 2025
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Reply from BOLIA

Dear Sesil,

Thank you for your kind feedback! We're glad you were happy with the service. We understand your concern about the shipping cost and will keep it in mind as we review our policies.

Kind regards,
Maren, BOLIA

Rated 5 out of 5 stars

Our salesperson was knowledgeable about…

Our salesperson was knowledgeable about the products, was sensitive to our needs, and provided good follow-up after our visit to the shop (promptly answered all our questions via email). We have just placed our order and expect delivery in three to five weeks. Hopefully, all will go smoothly.

August 29, 2025
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Reply from BOLIA

Dear Sylvia,

Thanks for your kind words! We're glad you had a great experience and appreciate your order. We’ll ensure everything goes smoothly!

Kind regards,
Maren, BOLIA

Rated 5 out of 5 stars

Great advice

Great advice, friendly, helpful

August 24, 2025
Unprompted review
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Reply from BOLIA

Dear Martijn,

Thank you for your feedback! We’re glad to hear you found our advice helpful and enjoyed the friendly service. We look forward to assisting you again!

Best regards,

Jelle, BOLIA

Rated 5 out of 5 stars

The service was great

The service was great! Naned really helped us!

August 24, 2025
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Reply from BOLIA

Dear Theo,

Thank you so much for your kind words! We’re delighted to hear you had a great experience and that Naned was able to help you so well. We’ll be sure to share your feedback with them!

Best regards,
Jelle, BOLIA

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Bolia Den Haag. The team was extremely helpful, friendly, and professional from start to finish. They went above and beyond to assist me, kept me updated throughout the process, and made everything easy and stress-free. The service was outstanding, and I truly appreciate their kindness and attention to detail. special thanks to Charlie and Annija. Highly recommended!

August 13, 2025
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Reply from BOLIA

Dear Renata,

We’re so glad to hear you had a great experience. It means a lot to us that you felt supported and well taken care of. We truly appreciate your recommendation! We hope to welcome you again soon!

Kind regards,
Maren, BOLIA

Rated 5 out of 5 stars

Fantastic products

Fantastic products, great quality and design. Very professional support in the store

August 12, 2025
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Reply from BOLIA

Dear Andrea,

We're delighted to hear you’re happy with the quality and design of our products. It’s also great to know our team made a positive impression. We hope to welcome you again soon!

Kind regards,
Maren, BOLIA

Rated 5 out of 5 stars

Amazing

Amazing! Best service ever! Ken was superb!

August 11, 2025
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Reply from BOLIA

Dear Chad,

Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great experience and that Ken was able to assist you so well. We’ll be sure to share your kind words with him.

Kind regards,
Lotte, BOLIA

Rated 5 out of 5 stars

They are knowledgeable helpful and…

They are knowledgeable helpful and delightful to work with

August 5, 2025
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Reply from BOLIA

Thank you so much for your kind words! We’re happy to hear you had a good experience and we look forward to meet you again.

Kind regards,
Lotte, BOLIA

Rated 5 out of 5 stars

Best purchase

They really paid attention in the stores and tried to find the best thing for me along with offering discount if its possible. Also the delivery service provided through them (Oranje Transport BV) did an excellent job of making delivery at the correct date and time (also called 30 mins earlier to give heads up). Nice quality materials. Happy with the product. A little pricier for sure. I hope in the future they can have affordable products.

July 27, 2025
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Reply from BOLIA

Dear Raj,

Thanks for the 5 stars and your feedback! We're happy to hear you had such a great experience. We hope to welcome you again soon!

Kind regards,
Maren, BOLIA

Rated 5 out of 5 stars

Nice shopping environment

Very friendly staff and answer the request professionally.

July 31, 2025
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Reply from BOLIA

Dear Liao,

Thank you so much for your kind words!
We're delighted to hear that you found our staff friendly and that your request was handled professionally. We truly appreciate your feedback!

Kind regards,
Jelle, BOLIA

Rated 5 out of 5 stars

Friendly and helpful people in the…

Friendly and helpful people in the shops.
A lot of choice.
Sometimes beautiful offers.

July 28, 2025
Unprompted review
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Reply from BOLIA

Dear Johan,

Thank you for your kind words! We're so glad to hear you found our team friendly and helpful, and that you appreciated the variety and special offers available. We hope to welcome you back again soon!

Kind regards,
Jelle, BOLIA

Rated 5 out of 5 stars

Very professional and correct staff!!

Very professional and correct staff!!
A perfect balance in approaching the customer.

We went out of the shop with the perfect item and a happy feeling.

July 18, 2025
Unprompted review
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Reply from BOLIA

Dear David,

Thank you so much for your kind words!
We're delighted to hear that you left our shop with the perfect item and a happy feeling. That's exactly what we strive for!

Kind regards,
Lotte, BOLIA

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