I found great collection of products for our every need with customisable options. Very patient and helpful staff at Kungsholmen store to guide through product selection
Company replied
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See what reviewers are saying
Excellent quality of the products, we found a member of staff who was very supportive and gave good advice. delivery without a problem.
Company replied
my purchase looks cancelled but there is no information shared. bot able to reach out customer service.
Company replied
Great experience of being in the Gothenburg store. Super nice support people with good suggestions and guidance about buying furniture. Great and easy to navigate web site as well.
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Välkommen till Bolia. Ett skandinaviskt designuniversum, inspirerat av den föränderliga natur som omger oss. Våra designföremål är ritade av erkända formgivare från hela världen och tillverkade för hand av de skickligaste möbelsnickarna i endast de bästa, mest hållbara materialen. Tidlös design som är skräddarsydd för dig och skapad för att hålla i generationer.
Written by the company
Contact info
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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high quality, comfortable and long lasting…
good,comfortable and long lasting furniture.
high service oriented employs
December 3, 2020
Reply from BOLIA
Hi Igal,
Many thanks for your feedback.
Great to hear that you are happy with your new product from Bolia.
Welcome back another time! :-)
All the best,
Solveig
Bolia International A/S
Delivery on time
Delivery on time. All information sent with the initial purchasing email, loved it!
December 2, 2020
Reply from BOLIA
Hi Dora,
Thanks for your lovely review.
Great to hear that you are happy with your new product from Bolia.
Welcome back another time! :-)
All the best,
Solveig
Bolia International A/S
Super bra service!
November 27, 2020
Reply from BOLIA
Hej Lisa,
Tack så mycket för din återkoppling här på trustpilot.
Härligt att höra att du är en nöjd kund.
Välkommen åter! 😊
Mvh
Solveig
Bolia International A/S
Sooooo happy with our new couch
Sooooo happy with our new couch, we will absolutely be back for more. Great Scandinavian design as its best, quick and good service from their support as well. Top rating from us.
November 12, 2020
Unprompted review
Reply from BOLIA
Hi Maria,
Thanks for you feedback and great rating!
How lovely to hear that you are happy with your new coach.
We hope to see you another time and wish you all the best😊
Best Rgds
Solveig
Bolia International A/S
Reply from BOLIA
Dear Matteo,
Lovely to hear that you are happy with both the delivery and your new design.
We hope you will enjoy your new design for many years to come and welcome you back to Bolia another time!
Have a lovely Sunday!😊
All the best,
Solveig
Bolia International A/S
Low quality and poor craftsmanship
- Long lead time
- Factory sent the table broken
- overall low quality for that price point
- had to contact customer service 4 (!) times to have it shipped back and get the right credit note.
I will not buy from them again. Expected more
August 26, 2020
Unprompted review
Reply from BOLIA
Hi Niklas,
I am really sorry to hear about your experience.
This is of course very disappointing and we understand that this has been frustrating for you. We have been very busy in Customer care and we apologize for not reaching out to you in time . This is of course not Bolia procedure.
I can see that you prefered to get the table collected and the money back.
I hope that you will give Bolia another chance despite this experience and wish you a nice day!
Best Rgds
Solveig
Bolia International AS
Smooth shopping experience, with some remarks
Smooth shopping experience, both in store (excellent customer service), as well as online.
Very helpful and understanding service with partial process.
Downsides:
- not able to pay with Amex
- delayed money return at product return, due to system issues
August 26, 2020
Unprompted review
Reply from BOLIA
Hi Bartosz,
Thanks for your feedback. we appreciate your comments.
We are pleased to hear that you had a great customer service experience and that you got the help that you needed.
Sorry that you still are not able to pay by Amex. We are constantly working on developing our payment methods and hope we can meet your needs in the future. We have been very busy in Customer care and we apologize for the delay and the system issues.
I hope you are pleased with your new products and wish you a nice day!
All the Best
Solveig
Bolia International AS
Poor Logistic Service
On the contrary, to their stylish products, their logistic and delivery services were unfortunately poor.
Purchased two items from a Kungsholmen store in Stockholm, one normal item, and a discounted item (store example). They could have delivered both items at the same time to our place. But, they refused to ship the second one, although we were willing to pay additional for the delivery. Instead, their partner delivery company (Nilog.se) requested for an outrageous price for the same route that they have been already booked for the delivery of the first item.
July 10, 2020
Unprompted review
Reply from BOLIA
Dear Ramin,
Thanks for you comments and sorry to hear that you are not happy with your the delivery of your order.
Unfortunately I can not find your specific case as you have not noted your order number, but I will suggest that you contact our customer service for any comments and questions regarding your case. We are of course always interested in helping all our customers.
Thanks - and have a nice day.
Best Regards
Pamela
Bolia International A/S
Beautiful design and good quality.
June 28, 2020
Unprompted review
Reply from BOLIA
Hi Lee,
Thanks for your review.
We are delighted to hear that you love our design.
Have a great day!😊
All the Best,
Solveig
Bolia International A/S
Reply from BOLIA
Hi Christopher,
Thanks for your review and your five stars.
We are delighted to hear that you had a great shopping experience
Welcome back!😊
All the Best,
Solveig
Bolia International A/S
Reply from BOLIA
Hi Farah,
Thanks for your kind review.
We are delighted to hear that you had a good experience in the store.
Welcome back another time!😊
All the best,
Solveig
Bolia International A/S
BAD CUSTOMER SERVICE
BAD CUSTOMER SERVICE!
I bought two sets of Eten multicolour cutlery for a lot of money. At one of the first wash the knife is ruined, losing its shine. Now it's matt. I ALWAYS washed all the cutlery with the same detergent and no other cutlery has a problem. I contacted customer service and asked them to replace the cutlery. Still, it is not possible because I may have used aggressive detergents.
On their website, they state that you can wash the cutlery in the dishwasher, but in the instructions, of course, they specify that you should not use strong detergents, so it's a fake ad. Also, in the Berlin shop, they have specified that you can wash the cutlery in the dishwasher.
The problem is that the knife is defective from production because it is the only one damaged.
The customer service department is opposed to changing it with one that has no problem. I am sorry, but I will never buy from Bolia again as they write things that are not true. Customer service is unable to solve the problem.
April 21, 2020
Unprompted review
Reply from BOLIA
Dear Umberto,
Thanks for you comments and sorry to hear that you are not happy with your Eten cutlery.
Unfortunately I can not find your specific case as you have not noted your order number, but I will suggest that you contact our customer service for any comments and questions regarding your case. We are of course always interested in helping all our customers if there is a valid claim.
Thanks - and have a nice evening!
Best Rgds
Solveig
Bolia International A/S
Top of the line!
April 4, 2020
Unprompted review
Reply from BOLIA
Hi Chrille,
Thanks for your feedback - we are delighted to hear that :-)
Have a wonderful day!
Best Rgds
Solveig
Bolia International A/S
Nice design and nice products
Nice design and nice products. It's nice to see the actual products at the store on Götgatan.
The only thing that is not so great is that they don't take AMEX, which is a bit of a surprise, considering that other stores such as Mio accepts AMEX.
March 9, 2020
Unprompted review
Reply from BOLIA
Hi William,
Thanks for your review.
Lovely to hear that you like our designs :-)
Sorry that you could not use your AMEX card. We are constantly developing and updating our payment methods and thank you for your patience.
Wish you a nice day!
Best Rgds
Solveig
Bolia International A/S
Reply from BOLIA
Hi Anna,
Thanks for your review.
Lovely to hear that you like our designs :-)
Wish you a great day!
Best Rgds
Solveig
Bolia International A/S
had some damage when the shelves…
had some damage when the shelves arrived but Bolia seem to be on top of their customer service
February 18, 2020
Unprompted review
Reply from BOLIA
Hi Daniel,
Thanks for your review.
Lovely to hear that you are pleased with the customer service.
I wish you a great weekend :)
Rgds
Solveig
Bolia International A/S
i am not happy with the quality of the…
i am not happy with the quality of the product . i am now writing reklamation to the customer service.
January 13, 2020
Unprompted review
Reply from BOLIA
Hi Maryam,
We are sorry to hear that you are not happy with the product.
Please write an email with some photos attached to: kundservice@bolia.com and we will have a look at the photos and get back to you as soon as possible. Thanks.
Have a nice day!
Mvh
Solveig
Bolia International A/S
Perfekt!
Bolia is my favorite little Nordic gem. You can't go wrong.
December 16, 2019
Unprompted review
Reply from BOLIA
Hi Ari,
Thanks for your kind review.
Its lovely to hear that you like Bolia so much.
Wish you a wonderful day :)
Best Rgds
Solveig
Bolia International A/S
Style lives forever
Style lives forever
Fast delivery, very satisfied with everything.
December 15, 2019
Unprompted review
Reply from BOLIA
Hi Eva,
Thanks for your kind review.
Its lovely to hear that you are happy with your new products.
Wish you a great day :)
Best Rgds
Solveig
Bolia International A/S
Simple , Elegant Rich in Design!!!
Simple , Elegant , Minimalism but rich in design.
Modern design , easy to install and maintain.
All the products you choose from Bolia , put a new look to your house at a high level like each element is crafted with care and with high quality design.
November 12, 2019
Unprompted review
Reply from BOLIA
Dear Prakash,
Thanks for your great review her on trustpilot.
We are delighted to hear that you are happy with both the design, quality and service.
Welcome back to Bolia any time and have a nice day!
Best Rgds
Solveig
Bolia International A/S
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