Extremely friendly and helpful staff, both in-store and with the delivery service (who even took back the cardboard boxes so they could be recycled). The quality of the furniture and other goods is ve... See more
Company replied
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Super nice and smooth customer service and great knowledge of interior design by the staff at the store at Stortorget in Malmö. Ordered a marble table, larger wool rug and cushions in different c... See more
Company replied
Bolia is committed to their customers. We faced an issue with our sofa after a year of ownership some time ago, and their customer team offered several solutions, including completely replacing the so... See more
Company replied
I never experienced another company with such good service. Always fast help if something went wrong. Always kind people to talk to. Always follow-up from Bolia that everything went well. I work in th... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Välkommen till Bolia. Ett skandinaviskt designuniversum, inspirerat av den föränderliga natur som omger oss. Våra designföremål är ritade av erkända formgivare från hela världen och tillverkade för hand av de skickligaste möbelsnickarna i endast de bästa, mest hållbara materialen. Tidlös design som är skräddarsydd för dig och skapad för att hålla i generationer.
Written by the company
Contact info
4.4
Excellent
3K reviews
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Poor Logistic Service
On the contrary, to their stylish products, their logistic and delivery services were unfortunately poor.
Purchased two items from a Kungsholmen store in Stockholm, one normal item, and a discounted item (store example). They could have delivered both items at the same time to our place. But, they refused to ship the second one, although we were willing to pay additional for the delivery. Instead, their partner delivery company (Nilog.se) requested for an outrageous price for the same route that they have been already booked for the delivery of the first item.
July 10, 2020
Unprompted review
Reply from BOLIA
Dear Ramin,
Thanks for you comments and sorry to hear that you are not happy with your the delivery of your order.
Unfortunately I can not find your specific case as you have not noted your order number, but I will suggest that you contact our customer service for any comments and questions regarding your case. We are of course always interested in helping all our customers.
Thanks - and have a nice day.
Best Regards
Pamela
Bolia International A/S
Beautiful design and good quality.
June 28, 2020
Unprompted review
Reply from BOLIA
Hi Lee,
Thanks for your review.
We are delighted to hear that you love our design.
Have a great day!😊
All the Best,
Solveig
Bolia International A/S
Reply from BOLIA
Hi Christopher,
Thanks for your review and your five stars.
We are delighted to hear that you had a great shopping experience
Welcome back!😊
All the Best,
Solveig
Bolia International A/S
Reply from BOLIA
Hi Farah,
Thanks for your kind review.
We are delighted to hear that you had a good experience in the store.
Welcome back another time!😊
All the best,
Solveig
Bolia International A/S
BAD CUSTOMER SERVICE
BAD CUSTOMER SERVICE!
I bought two sets of Eten multicolour cutlery for a lot of money. At one of the first wash the knife is ruined, losing its shine. Now it's matt. I ALWAYS washed all the cutlery with the same detergent and no other cutlery has a problem. I contacted customer service and asked them to replace the cutlery. Still, it is not possible because I may have used aggressive detergents.
On their website, they state that you can wash the cutlery in the dishwasher, but in the instructions, of course, they specify that you should not use strong detergents, so it's a fake ad. Also, in the Berlin shop, they have specified that you can wash the cutlery in the dishwasher.
The problem is that the knife is defective from production because it is the only one damaged.
The customer service department is opposed to changing it with one that has no problem. I am sorry, but I will never buy from Bolia again as they write things that are not true. Customer service is unable to solve the problem.
April 21, 2020
Unprompted review
Reply from BOLIA
Dear Umberto,
Thanks for you comments and sorry to hear that you are not happy with your Eten cutlery.
Unfortunately I can not find your specific case as you have not noted your order number, but I will suggest that you contact our customer service for any comments and questions regarding your case. We are of course always interested in helping all our customers if there is a valid claim.
Thanks - and have a nice evening!
Best Rgds
Solveig
Bolia International A/S
Top of the line!
April 4, 2020
Unprompted review
Reply from BOLIA
Hi Chrille,
Thanks for your feedback - we are delighted to hear that :-)
Have a wonderful day!
Best Rgds
Solveig
Bolia International A/S
Nice design and nice products
Nice design and nice products. It's nice to see the actual products at the store on Götgatan.
The only thing that is not so great is that they don't take AMEX, which is a bit of a surprise, considering that other stores such as Mio accepts AMEX.
March 9, 2020
Unprompted review
Reply from BOLIA
Hi William,
Thanks for your review.
Lovely to hear that you like our designs :-)
Sorry that you could not use your AMEX card. We are constantly developing and updating our payment methods and thank you for your patience.
Wish you a nice day!
Best Rgds
Solveig
Bolia International A/S
Reply from BOLIA
Hi Anna,
Thanks for your review.
Lovely to hear that you like our designs :-)
Wish you a great day!
Best Rgds
Solveig
Bolia International A/S
had some damage when the shelves…
had some damage when the shelves arrived but Bolia seem to be on top of their customer service
February 18, 2020
Unprompted review
Reply from BOLIA
Hi Daniel,
Thanks for your review.
Lovely to hear that you are pleased with the customer service.
I wish you a great weekend :)
Rgds
Solveig
Bolia International A/S
i am not happy with the quality of the…
i am not happy with the quality of the product . i am now writing reklamation to the customer service.
January 13, 2020
Unprompted review
Reply from BOLIA
Hi Maryam,
We are sorry to hear that you are not happy with the product.
Please write an email with some photos attached to: kundservice@bolia.com and we will have a look at the photos and get back to you as soon as possible. Thanks.
Have a nice day!
Mvh
Solveig
Bolia International A/S
Perfekt!
Bolia is my favorite little Nordic gem. You can't go wrong.
December 16, 2019
Unprompted review
Reply from BOLIA
Hi Ari,
Thanks for your kind review.
Its lovely to hear that you like Bolia so much.
Wish you a wonderful day :)
Best Rgds
Solveig
Bolia International A/S
Style lives forever
Style lives forever
Fast delivery, very satisfied with everything.
December 15, 2019
Unprompted review
Reply from BOLIA
Hi Eva,
Thanks for your kind review.
Its lovely to hear that you are happy with your new products.
Wish you a great day :)
Best Rgds
Solveig
Bolia International A/S
Simple , Elegant Rich in Design!!!
Simple , Elegant , Minimalism but rich in design.
Modern design , easy to install and maintain.
All the products you choose from Bolia , put a new look to your house at a high level like each element is crafted with care and with high quality design.
November 12, 2019
Unprompted review
Reply from BOLIA
Dear Prakash,
Thanks for your great review her on trustpilot.
We are delighted to hear that you are happy with both the design, quality and service.
Welcome back to Bolia any time and have a nice day!
Best Rgds
Solveig
Bolia International A/S
Bolia is a benchmark in interior…
Bolia is a benchmark in interior design. Always satisfied with quality and service. Keep it up!
November 7, 2019
Unprompted review
Reply from BOLIA
Hi Nils,
Thanks for your positive review here on trustpilot.
Great to hear that everything worked out fine.
Have a nice day!
Best Rgds
Solveig
Bolia International A/S
Highly recommended
Fast shipping, great customer service, high quality products.
August 7, 2019
Unprompted review
Reply from BOLIA
Hi Jennifer,
Many thanks for your feedback.
We are happy to hear that you are pleased with the service and delivery.
Welcome back another time - and have a great weekend! :-)
Best Rgds
Solveig
Bolia International A/S
Best service. Ever.
From the second I went into the shop until the day my couch arrived.. world class of service.
June 27, 2019
Unprompted review
Reply from BOLIA
Hello Jonna
Thank you for the great review.
We are very happy to hear that you love Bolia.
Yours sincerely
Katharina
Bolia International A/S
Personalized and Exclusive Service
The level of service we received was extraordinary, a warm, helpful and welcoming attitude of all staff members.
Even the after sale service was spot on.
June 19, 2019
Unprompted review
Reply from BOLIA
Hi Kashif,
Many thanks for your review. We are delighted to hear that you are so happy with the service and attitude and that you got all the help you needed.
Welcome back to Bolia for new inspiration another time and have a great weekend! :-)
Best Rgds
Solveig
Bolia International A/S
The Best service we have seen in Malmö…
The Best service we have seen in Malmö from the girls in the store!
June 3, 2019
Unprompted review
Reply from BOLIA
Hej Suad,
Thanks for your review.
We are delighted to hear that you are so happy with the service.
Have a great day! :-)
Best Rgds
Solveig
Bolia International A/S
Bolia södermalm has an amazing staff…
Bolia södermalm has an amazing staff and the entire experience buying there was really good!
Totally going back again!
May 1, 2019
Unprompted review
Reply from BOLIA
Dear Monseratt,
Thank you very much for your great review.
We are delighted to hear that you like our staff and that the experience made you want to come back.
You are welcome back for some new inspiration any time :-)
Have a great day!
Best rgds
Solveig/Bolia International A/S
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