Gatwick Holiday Parking Reviews 

3,802
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,656 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, describing it as extremely simple and very straightforward to complete online before their trip. People also frequently highlight the affordable pricing options available and the reliable, regular shuttle buses that provide fast and efficient transfers to the airport. However, some people mentioned that finding the exact parking location can occasionally be quite confusing due to unclear signposting or misleading directions. A few other travelers also felt that unexpected extra parking charges or booking lookup difficulties experienced at the entry barriers caused considerable frustration.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the seamless drop-off, efficient... See more

Location

Reviewers mention ambiguous feedback about location. Many consumers highlight that the parking is... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth and hassle-free booking and... See more

Booking process

Clients share positive opinions on booking_process, highlighting that it is very easy to use and provides... See more

Price

Consumers find price to be positive and consistently report great value compared to direct bookings or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience. Little confused by the other Gatwick Holiday Parking car park up the road so this should be made clearer. Plus on return, the email doesn’t really state what should happen or whe... See more

Company replied

Rated 5 out of 5 stars

Booking is dead easy. on arrival at the car park there is someone to greet you and tell you exactly what to do. Checking in is no problem and the reception staff are courteous and clear. Buses are usu... See more

Company replied

Rated 5 out of 5 stars

Having used this service many times I am never disappointed. Ease of driving in and giving my car to a trusted employee, who returns it to me upon arrival back to Gatwick, stress free, and cheaper t... See more

Company replied

Rated 5 out of 5 stars

Easy to place booking. Competitive price. The name Gatwick Holiday Parking is confusing with its sister company. It’s also confusing when the location plan Long Term South Terminal does not state Ga... See more

Company replied


Company details

  1. Parking Lot

Written by the company

Gatwick Holiday Parking is located on the airport campus and offers the best value on-airport parking options to suit every budget. We offer a range of on-airport Valet parking options for passengers flying from both North and South terminals, that are just a short, free shuttle bus ride away from the terminals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,802)

1,611 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to enter and park

Easy to enter and park. However, most of the sections were closed.

July 21, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Amma

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you found it easy to enter and park at Gatwick. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

nice and simple

stress free !

July 21, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Miss Barbara Porter

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you found our car park simple to use and providing a stress-free service. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service, no complaints at all!

It was a very smooth operation. We didn't have to wait long at all to hand in our keys and then pick them up upon our return. Also the shuttle bus was not long to wait both their and back and they seem to run quite regularly and also not a very long journey to the airport. A pretty decent price too Oh and when we went to collect car it was close to the reception desk where we picked up the keys so didn't have very far to go with suitcases. Big thumbs up!

July 27, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Mrs Sharon Battle

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to offer good value for money with the drop-off/pick-up process running smoothly, and our shuttle bus providing a reliable service. Thank you again for sharing your feedback with us and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Everything is ok

Everything is ok, sometimes the system to get a car park it is too long.

July 14, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Encarni

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Everything perfect.

Everything perfect.. From arrival, delivery of the keys, transport by bus, round trip.

July 20, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Gerardo

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how everything was perfect with your booking. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Really well organised and friendly

Really well organised and friendly

July 20, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Graeme

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how organised our parking is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy straightforward booking

Easy straightforward booking. Good value

July 20, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Stephen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how good value the parking is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy website to use

Very easy website to use, had good reviews and good discount

July 20, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Louise

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy our website was to use. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

it was easy and regular busses would…

it was easy and regular busses would use again

July 3, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear William

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how regular our buses are. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Decent parking experience in early July

After a simple online reservation at a decent price, the parking location was easy to find and close to the Terminal. The bus service was prompt to and from the Terminal and, especially on the return journey, their drivers were very friendly.

July 6, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Graham

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how friendly our drivers are and how prompt they were. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Happy traveler

Quick , efficient service at an affordable rate, busses on time and location easily accessible. We had so many issues with meet&greet decided to use this method and will always use it from now on, highly recommend it

July 6, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Mr Ricky Tout

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how quick and efficient our service is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent

Great price, easy to book, easy to find. Straight in and out through the barriers no problem at all. Regular buses, will use again.

July 26, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Emma

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how great our prices are. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

So easy

So easy. After a long drive it was very easy.

July 10, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear J Wason

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy our parking is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Tracy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how brilliant and easy to use our parking is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

couldn't get through barrier and said…

couldn't get through barrier and said we had to pay £500 even though we had pre booked. Control person couldn't find booking with reg number. Couldn't get onto emails to give ID booking. Fortunately i had screen shot booking so after 45 mins finally got out. Why was my reg number not sufficent to prove i had paid? Very frustrating after long day of travelling.

August 8, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Helen

Thank you for taking the time to share your feedback regarding your recent experience with us.

We're sorry to hear our barriers and onsite team had issues locating you on the system when using our car park.

All of our barriers are expected to automatically lift to let you in and out. We’re sorry this hasn’t been what you’ve experienced and for the impact this had on your journey.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 311 9566.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to find

Easy to find, regular shuttle service and very good price..

July 4, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how regular our shuttle buses are. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It was very simple to book without any… issues

It was very simple to book without any hassle, however on improvement I would recommend that there is support on site as it was bit difficult to establish where to park as there were signs for staff parking with fine notices and no one around to help.

July 4, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Pradip

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how simple it was to book. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

I found it easy to use as I have never…

I found it easy to use as I have never used this before

July 18, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Guest

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy it was to use for your first time. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

very quick to check in and drop car off…

very quick to check in and drop car off and also pick up. Courteous staff as well.

July 16, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Jason

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how courteous our staff are. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very good

Very good. Organized and well run. Ensure book ahead enough and look out for occasional Gmail ads to swap your booking for cheaper 😉

July 18, 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Ross

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how organised and well run the parking is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look