Booksibreaks Reviews 185

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

The hotel was lovely & historic & we had a spacious room. The continental breakfast was perfect as well as evening meals. Prosecco on arrival was nice touch and the staff were polite. Only niggles:... See more

Rated 5 out of 5 stars

We had a fabulous stay at Monteith on the Lake Hotel - part of the Karma Group. The staff were so friendly & welcoming- it was my hubby’s birthday & they had decorated our room with banners & ballooo... See more

Company replied

Rated 1 out of 5 stars

Refused to put things spoken about over the phone into writing. Told us our child could be booked onto the holiday "at a later date for just £60" then when came to book the holiday said this was... See more

Rated 5 out of 5 stars

We went to Karma Lake of Menteith for 4 nights in late October with our dog.. Beautiful Deluxe suite overlooking serene lake.. Staff went above & beyond giving us a warm welcome.. Continental breakfas... See more

Company replied


Contact info

4.2

Great

TrustScore 4 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick & easy

Clear information, easy booking process

August 2, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

Thank you for your review. We hope you have a great time away.

Kind Regards
Booksi Breaks

Rated 5 out of 5 stars

For a start the surprise

For a start the surprise! All the people I spoke with were helpful, friendly and informative. Really made me enthuse about the prospect of a holiday break at one of the Karma hotels, and enjoy the surrounding area. Can't fault my experience with my booking in any way at all.

July 28, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

Thank you for your kind words. We are very happy to be of help and get you booked in.

Have a great time way.
Kind Regards
Booksi Breaks

Rated 5 out of 5 stars

Very helpful and flexible customer…

Very helpful and flexible customer services when re arranging our holiday due to my wife’s forthcoming knee replacement operation. Thank you.

July 27, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

We are always happy to help. We hope you have a lovely break and that your wife's has a speedy recovery.

Kind Regards
Booksi Breaks

Rated 5 out of 5 stars

Absolutely superb

Absolutely superb. Could not have wished for better treatment.

July 27, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

Thank you for taking your time to write us this lovely review. We look forward to getting you away on your break next July.

Kind Regards
Booksi Breaks

Rated 4 out of 5 stars

Salford Hall Review

I wouldn't say it was a great experience, but it was an enjoyable break, room wasn't the best but it was clean and very comfortable. Evening meals in the restaurant were very good, especially the steak, but the full English Breakfast certainly wasn't the best. Staff were excellent in every department in terms of friendliness, but the young staff in the restaurant for breakfast, need to check that continental options are kept available & bar staff need training on how to pull a pint.

July 5, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

Thank you for writing us a review, we will take on board all your comments and be sure to pass them on.

Kind Regards
Booksi Breaks

Rated 5 out of 5 stars

Wonderful Cotswold

We had the opportunity to spend four nights at the Karma Salford Hall, a romantic manor in the countryside.
The welcome was immediately pleasant. After having parked inside the park, we had a light lunch at The Tempest's beautiful garden, the pub inside the hotel. The room, located in the main building had a perfectly renovated and clean bathroom with a bathtub. From the window, we enjoyed beautiful sunsets.
The breakfast buffet is very rich and suitable for all tastes, but it is also possible to order à la carte. The location is perfect, close to Broadway and Stratford upon Avon, and within half an hour or an hour's drive at the most, it allows you to reach all the most beautiful villages in the Cotswolds. In the evening we had dinner at the hotel with a rich vegetarian and meat/fish menu. The service is always very attentive and friendly. We spent a couple of evenings in the games room with billiards and darts.

July 9, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

Thank you so much for taking your time to write us this wonderful review. It is great to hear you had a fantastic time. We look forward to hearing from you soon.

Kind Regards
Booksi Breaks

Rated 5 out of 5 stars

Everything about this company is…

Everything about this company is excellent, there customer service, there explanation about how things work and not forgetting there friendliness was over and beyond.
Thank you for a good experience ✨️

July 6, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

Thank you for taking your time to write this kind review. We look forward to getting you away on your break.

Kind Regards

Rated 5 out of 5 stars

Booksibreaks arranged our stay at Karma…

Booksibreaks arranged our stay at Karma Salford Hall near Evesham. They handled everything from finding a suitable date to taking care of our payments. However, they did forget to tell the hotel we were bringing our dog! Fortunately it was possible for the room to be changed to a dog friendly one! One small detail missed could have ruined our stay. Thankfully the hotel staff were amazing.

June 18, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

We appreciate you taking your time to write us a review, and we can only apologize for the error regarding the dog friendly room. Thankfully you were able to get the room changed and could enjoy the rest of your stay.

Kind Regards
Booksi Breaks

Rated 4 out of 5 stars

beautiful hotel and surroundings

beautiful hotel and surroundings, food was ok but very expensive, and the first breakfast I bought was so overcooked, I had to leave the bacon, which is a first, I like crispy bacon, but this was inedible, and only the streaky part of the rasher, no full rasher. The room was nice, but the mattress needed changing. It is in an excellent location, with many intersting places nearby.

June 23, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

Thank you for taking your time to write us a review. We are sorry you didn't have the best experience in the restaurant and we will take note of your comments regarding the room and pass them on.

Kind Regards
Booksi Breaks

Rated 5 out of 5 stars

The Karma Salford Hall. ccommodation was fantastic

The accommodation was fantastic. Lovely room with ensuite bathroom and king-size bed. Hotel was set in beautiful grounds and the staff were very polite and friendly. A perfect relaxing stay.

June 18, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

Thank you for taking your time to write us such a lovely review. We are really happy you had a relaxing break.

Kind Regards

Booksi Breaks

Rated 4 out of 5 stars

We had an amazing time in a beautiful…

We had an amazing time in a beautiful location, on a lake on Scotland. The hotel is old but under new management. The staff were really good and very friendly. We were very lucky with the weather.
Booking couldn't have been easier and we even had a welcome email a couple of days before we got there offering assistance with finding activities.
Really good break all in all

May 22, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

Thank you for taking your time to write us such a kind review. It is extremely good to hear how much you enjoyed your stay. We really appreciate it.

Kind Regards
Booksi Breaks

Rated 4 out of 5 stars

Nice rooms

Nice rooms . Plenty of relaxing time. Good food

June 2, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

Thank you for taking your time to write us a review. We are very happy you had a relaxing time away.

Kind Regards
Booksi Breaks

Rated 3 out of 5 stars

This is 1st break

This is my 1st break, arranged through this company, and last, it was supposed to be Stirlingshire scotland. I printed off confirmation and it's for Warwickshire England, it gets worse because, I have phoned twice, to be disconnected the first time, when I called back again the say it's Internet calling, that would be the problem. Got a call after 1hr, to be told I agreed to go to England, NO I DIDN'T, and the original place will be closed at this time. Not reliable or trustworthy
I have recently been contacted by Booksibreaks, so this is an update on my experience, I have received an apology, and offered a break, at their cost as a goodwill gesture, and received a full refund. The person who contacted me was very professional and understanding, explained to me that there must have been a human error, I am booked for April next year, so hopefully all will go well, and I shall update again at that point.

May 26, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

We are happy your issue was resolved and we hope you enjoy your stay in April next year.

Kind Regards
booksi Breaks

Rated 3 out of 5 stars

Cleanliness could have been…

Cleanliness could have been better,rooms adequate but not great.
On the plus side meals were excellent and the staff superb

May 24, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

Thank you for your review, we will take on board all your comments and ensure to pass them on.

Kind Regards
Booksi Breaks

Rated 5 out of 5 stars

We had a fantastic stay at Salford…

We had a fantastic stay at Salford Hall. The accommodation was lovely and the staff really helpful and welcoming. We dined in the restaurant, the food was excellent and we loved the jukebox in the library.

February 16, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

Thank you for your kind review. We are very happy that you enjoyed your stay.

Kind Regards
Booksi Breaks

Rated 5 out of 5 stars

Lovely Hotel in The Vale of Evesham

We loved the hotel's historic background. Our room was lovely. The staff were all very friendly and helpful, could not fault them. The food was also excellent. We would definitely recommend this hotel to anyone.

April 16, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

We are so delighted you had a great break. Thank you for taking your time to write us this review.

Kind Regards
Booksi Breaks

Rated 5 out of 5 stars

Great stay!

Great stay!
Food was great and available at all times really - Service and staff friendly and efficient.
Room was great and serviced daily - Thoroughly enjoyed the stay.

April 10, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

Thank you for this great review, we here at Booksi Breaks are extremely happy you had a nice stay.

Kind Regards
Booksi Breaks

Rated 5 out of 5 stars

Our stay at Karma Salford hall hotel…

Our stay at Karma Salford hall hotel was very comfortable and the staff were very friendly and helpful, we don't normally go back to the same place, but may well do with this one.

April 17, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

This is great to hear you would visit this hotel again. Thank you for taking your time to write a review for us.


Kind Regards
Booksi Breaks

Rated 4 out of 5 stars

Nice

Nice. Place , room clean tidy and comfortable, just needed finishing, staff were all excellent and perfect customer service

April 10, 2023
Unprompted review
Booksibreaks logo

Reply from Booksibreaks

We are happy you had a nice break. Thank you for your feedback.

Kind Regards
Booksi Breaks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look