The Boot Repair Company Reviews 

So you have this comfy old pair of boots that work for you, but you've worn them so often the tread has gone. Well, you don't have to go through the hassle of breaking in a new pair, or the expense, just send them off for repair and a couple of weeks later you have boots that will walk another thousand miles, that still fit like a glove.

Wonderful service, brilliant price compared to new boots. Just had 3 pairs repaired in a row. I'm ready for winter, and the dogs are almost as happy as my feet.

Had a Fairfax and Favor heeled Brancaster sandal logo and rivet repair done by The Boot Room. Very easy to navigate through the system. My sandal was returned in 3 days and I'm delighted with the result. Cracking company to deal with and very professional. Thank you.

Excellent communication from start to finish and a truly first class job of putting new soles on my precious boots, well worth the money!

I’m absolutely delighted … I love these Pascals and they’ve walked me through the good the bad and the ugly, I really didn’t want to part with them. This service was super … returned in way under 2 weeks and the craftsmanship is brilliant. I’m so glad I found out about this service. I am still quite amazed that they even attempted to fix them. I’d have added before and after pictures if I could.

I sent in 2 pairs of Asolo hiking boots. One pair about 10 the other 20 years old. I wasn’t sure what exactly to expect and didn’t think I’d get the original soles back on them. Either way, I was happy to see what I unpacked. It took about a month, as advertised. I was in no rush so didn’t really mind. The shoes used to be really light. The fitted Vibram soles seem a bit heavier. But that’s ok as it was resoling or trashing the two pairs. And the tops were way too good for trashing. I’m a happy customer.

Customer Service also helped resolve some UPS shipping issues when the boots were returned. Thanks again Rachelle.

The workmanship and attention to detail is excellent. My boots needed a repair to the bellows tongue. The new tongue is better than it was originally! The leather was colour matched to the now much darker than new leather and it's little things like resewing the original labels back in which also show a high level of care and attention. Will definitely have my custom again.

Excellent service and customer support.
Sent my Dr Marten boots to be resoled - an amazing 4 day turn around! I’m delighted to say they look as good as new, if not better. Plus I don’t have to ‘break’ the leather in, which is a bonus. The workmanship is very impressive.
My faithful old boots restored to new, ready to take me on future adventures.

Really pleased with the re-soling of my walking shoes. I needed some help / advice and Rachelle was excellent in coming back quickly. Really good customer service. Recommended

I spent over £100 having a pair of meindl walking boots resoled in 2023. They were then stored in well ventilated conditions, without exposure to high or low temperatures, until this year, when I hiked three days of the southwest coast path. Both soles are now falling off, one near completely. This is not "hydrolysis" of the sole, it's glue failure. I alerted the company, but they said this is normal "wear and tear" and would charge to rebond. Their FAQ states that they guarantee all their crafted repairs, but it is only in the small print T&Cs that this guarantee only lasts 6 months.

To be honest, even if they now offered to do it for free, I have no trust in their service, and will glue them myself, or see what Timpson's can do. I'd hoped that by resoling, I'd give the boots a second life, but it turns out the service is a con.

My 10 year old DM Dealer boots look almost new (pity they can't do the elastic webbing). Great job of resoling and cleaning up my tired and sorry looking boots. they were back within 2 weeks, all the comms and tracking worked perfectly.
Now, looking to send my lovely old Birkenstocks that I tought were at the end of their life ...but maybe not.

They did a fantastic job resoling and reconditioning my Zamberlan walking shoes. I'm very happy with the turnaround time and quality of their work. It's like I have a new pair of shoes! And the Vibram sole they used is very nice, grippy and sturdy. I will 100% be using their service again, I'm super impressed!

For the very reasonable sum of £140 and a third of the cost of new Daytona motorcycle boots, I had my boots refurbished by The Boot Repair Company. The ease of dealing with this company was very easy thanks to the excellent communication. The quality of repair is outstanding and exceeded my expectations. I was not expecting my 20 year old boots to be refurbished to such a high standard, not because of any doubt in the craftsmanship, but because they were 20 years old and looked shot. My boots came back to me in less than two weeks with new Vibram soles and replacement gear change pads. Think “The Repair Shop” for footwear. After using my boots this summer and after 1500 miles they look marvellous still and the repairs are holding up nicely without any concerns. You won’t be disappointed!

Had my 20 year old Brasher boots repaired with new soles and also another pair of shoes have a smaller repair. Both pairs look really good and all service and communications was speedy and considered. Very glad to give my shoes a new lease of life.

When I complained about a very poor repair to my sandals the support team pulled out the stops and accepted the poorly repaired sandals back and they are now back with me in the expected state - sole firmly attached and the correct thickness. Full marks to the support team and, on this experience, I shall certainly use this company again.

I'm very impressed! Brilliant job, and well done with the new soles on my boots. They look fantastic - very professional, and should 'see me out' without any trouble! The job was accomplished in under 2 weeks which is far quicker than I was expecting, and at a very reasonable price. I couldn't ask for more, and would highly recommend your services.

I've had a terrific experience with The Boot Repair Company, let down only by their choice of UPS as courier. But I'm giving The BRC 5* because UPS' poor performance wasn't their fault and they were brilliant at trying to resolve it. Here's what I experienced...

- A simple, fast, user-friendly website guiding me to the service that matched my needs.
- Fair, clear pricing
- Clear instructions for ordering and then sending my Birkenstocks off for repair.
- Courteous email comms keeping me informed on them receiving my shoes, then the progress of my order.
- And a special mention to Rachelle Temple at The Boot Repair Company who, when UPS messed up the return delivery (delivered to the wrong address and then were useless at helping me retrieve my parcel), she bent over backwards to help me, emailing UPS, keeping me informed all the way, and even reassuring me that my Birks were fully insured by them and I'd get a new pair if we couldn't retrieve the parcel. She is hands down the most helpful problem-solver that I've had on the other end of the phone in a very long time - a shining example of 5* customer service!
- Thankfully a kind neighbour who lived at 'the wrong address' brought my parcel round (thanks for nothing UPS!). I couldn't have been more delighted when I opened the box to find my Birkenstocks brilliantly repaired, as good as new (in fact, better than new, as the uppers are nice and worn in soft and supple).

Thank you to everyone at The BRC for an excellent service. I won't hesitate to use you again and recommend you to everyone I know. My only request is for you to please just switch courier from UPS to one that matches your otherwise terrific service!

My only other suggestion would be for BRC to add a few photos & videos to their website, demonstrating 'before and after' and how they restore your shoes to good as new.

My request must have been unusual - wakeboard boot repair - but they have done a great job and saved me paying £500 for new boots. Absolutely recommend this company without hesitation.

Sent in two pairs of Birks for repair and they’ve come back with a new lease of life! There are some marks which show evidence of repair but only if you are looking at them up close. Otherwise, perfect !

Shout out to Rachelle for being ever so helpful through the entire process

An initial glitch with postage was professionally sorted out by Rachelle my Birkenstock's boots have been resoled and reconditioned they look as good as new Absolutely to be recommended as a company

I needed my DM boots resoling and restitching during a brief visit to the UK; they had to be finished and delivered before I left again.

The Boot Repair Company were really helpful in their response to my request for them to do the job unusually quickly. I got the boots back two days earlier than the deadline, and the quality of the repairs was excellent.