Boucleme Reviews 132

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I ordered the foam and the gel on 28th April, and as of 12 May all I’ve had is a notification saying my foam is on the way (to be clear that’s just one of the things I ordered). The delivery partner... See more

Rated 2 out of 5 stars

I haven't tried the products yet, my review is in terms of the online purchase experience. I've purchased form other UK based brands as flora and curl and the shipping process was way more effective a... See more

Company replied

Rated 4 out of 5 stars

I've only used once, but it did make a noticeable difference in my hair! Added three drops to both my cleanser and conditioner (medium-dark brown hair with reddish/brassy tones). Will continue to use.... See more

Company replied

Rated 5 out of 5 stars

This product is amazing! I purchased the Best of Boucleme set. I used the intensive moisture treatment for my conditioner, the curl cream and then finished with the super hold styler. My curls are sof... See more

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3.0

Average

TrustScore 3 out of 5

132 reviews

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Rated 4 out of 5 stars

I loved the packaging of the products

I loved the packaging of the products, i love the message behind the products/company. These products gave me great definition and shine. The hair mask moisturized my hair very well and the shampoo was very cleansing. I would love if the smell was a little better but overall these products are a must have!

February 1, 2022
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Reply from Boucleme

Hello, we're so happy to hear you're enjoying the products. We use essential oils instead of synthetic fragrances which some can find a bit strong. :)

Rated 5 out of 5 stars

Best curls ever!

These are the best curly hair products I’ve ever used!!! Love this stuff and have recommended to all of my friends, who also love them. Best products ever!!!

January 30, 2022
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Reply from Boucleme

Thank you! We're so happy you're enjoying the products💛

Rated 5 out of 5 stars

Good for curls

The smell is definitely herby, maybe a touch medical. But the product is great. Leaves my hair soft and bouncy. I have loose curls/waves and love the results.

January 22, 2022
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Reply from Boucleme

We're so happy you're enjoying the products💛

Rated 5 out of 5 stars

Both the bottles and scalp scrubber…

Both the bottles and scalp scrubber work beautifully.... The articles arrived seemingly in no time at all and were smartly packed. A pleasure all around....

January 21, 2022
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Reply from Boucleme

We're so happy you're enjoying the products💛

Rated 5 out of 5 stars

Great customer service

This reviews for their customer service. They were on top of it! They said the expectation that I might not hear anything back for two business days and they over delivered and got back to me the next day.

December 19, 2021
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Reply from Boucleme

Thank you Elle :)

Rated 4 out of 5 stars

Pretty good

The smell of the products isn’t my favorite. The conditioner has no slip. I wasn’t able to comb though my hair

December 19, 2021
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Reply from Boucleme

Hello Michele, we're sorry you didn't get on too well with the conditioner, please pop us an email at info@boucleme.co.uk and we can talk you through how to get the best from the product :)

Rated 5 out of 5 stars

I actually like this product a lot so…

I actually like this product a lot so far and will continue to use it and decide if I want to purchase more or a larger size. So far, the results have been positive, so it is looking like I will.

December 14, 2021
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Reply from Boucleme

Hello Laura, we're so happy you're enjoying the products💛

Rated 1 out of 5 stars

Good luck trying to get your order

I’ve gone on the Boucleme website twice to order the foaming dry shampoo. Both times the website has allowed me to place the order so obviously my assumption is that it is in stock but both times the order has been canceled on me with no reason in return. Not happy at all with how this company does things.

December 12, 2021
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Reply from Boucleme

Hello Elisabet, we're so sorry that this issue happened twice to you. I can see that emails were sent both times your order was cancelled. I will definitely feedback that we need to remove items that are out of stock much sooner to avoid this situation. Thank you.

Rated 5 out of 5 stars

Love these products

Love these products, I have type 3a-b curly hair. The curl crème keeps my hair moisturized and the gel is incredible at giving me good hold & yet is light enough to be used as a refresher gel. It has my has my hair moisturized, defined & shiny. This is my second reorder of the L sized products.

December 11, 2021
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Reply from Boucleme

Hello Kimberly, we're so happy you're loving the products💛

Rated 5 out of 5 stars

Great product!!

Great product! This deep conditioner is amazing!! Hair feels very moisturized!

December 5, 2021
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Reply from Boucleme

We're so happy you are loving the conditioner :)

Rated 5 out of 5 stars

Great item

Great item, speedy delivery

November 28, 2021
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Reply from Boucleme

Hello, we're so happy you're enjoying the products :)

Rated 3 out of 5 stars

Bouclème sent me two 100ml bottles…

Bouclème sent me two 100ml bottles instead of the two 300ml bottles I paid for. These 100ml bottles are just so small! They're travel size. And exactly 200ml smaller than I ordered. Bouclème does not have a contact number for me to phone them about this. Instead I have to wait 2 days minimum for them to return my email. It will take me less time to call my bank and have them get the money back. I more than likely won't be ordering again from Bouclème being that this is my first order/experience. You should have a contact number for your customers. Edit: They did email me after I submitted this.

November 24, 2021
Unprompted review
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Reply from Boucleme

thank you Krissin, we're sorry this happened. I can see you are already in contact with our customer service via email and that we've have created a new order for you. You can of course keep the travel sizes and we hope you enjoy the products :)

Rated 1 out of 5 stars

I had high hopes for this one…

I had high hopes for this one but after 1 use it left my hair so dry. It was like I washed my hair with salt water. I used the hydrating cleanser and it was just all bad. I followed up with the conditioner and it was no help. I will note I have bleached hair but before using Boucleme I was able to finger detangle in the shower. I take very good care of my hair, do weekly masks and treatments and I honestly feel this messed up my hair. I tried giving it a second shot but it was the same result. Wish I could return but in my excitement I tore through the packaging and threw it all away. The styling products were pretty good but the cleanser and conditioner were the worst I have ever tried.

November 23, 2021
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Reply from Boucleme

Hello, we're sorry you didn't get on too well with the product, please pop us an email at info@boucleme.co.uk and we can talk you through how to get the best from the product or how you can return them. Thank you.

Rated 5 out of 5 stars

I am still searching for my holy grail…

I am still searching for my holy grail of hair products. So far, Boucleme is doing great! The curl cream seems to really help define my curls and the gel seems to have a great hold! The gel has "crunch" which I love, but not too hard. I am still experimenting, but so far, doing good!

November 10, 2021
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Reply from Boucleme

Hello, we're so happy you're enjoying the products so far. Please feel free to reach out if you ever need any help or advice :)

Rated 3 out of 5 stars

I appreciated the fast shipping (they…

I appreciated the fast shipping (they have a US warehouse), but the deep conditioner went everywhere. I was only able to salvage half the container. I think they may need to package their products better.

October 6, 2021
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Reply from Boucleme

Hello and thanks for flagging this. Please pop an email to info@boucleme.co.uk with your order number and we'll look into this for you.

Rated 5 out of 5 stars

I can’t believe how good this product…

I can’t believe how good this product is. I have 3C hair and eczema. My hair feels amazing and I haven’t had any flares of eczema. In the am, i can actually lightly spray my hair and have it be manageable. Really amazing.

September 23, 2021
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Reply from Boucleme

Hello Rea, we're so happy the products are working well for you. Please feel free to reach out if you ever need anything :)

Rated 5 out of 5 stars

High quality products

High quality products, quick delivery. Good price for the ingredients and performance.

September 13, 2021
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Reply from Boucleme

Hello, we're happy you're enjoying the products :)

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