Boylins Self Store Reviews 106

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and efficient, making the setup process quick and easy. Many people highlight the excellent customer service, noting prompt communication and a willingness to assist with various needs. Reviewers also appreciate the convenient locations, secure facilities, and reasonable pricing, often finding the company to be a better and cheaper option compared to competitors. However, some customers have experienced issues with security, such as concerns about facility access, and a lack of communication from the company regarding these incidents. A few other people also felt that the electronic gate was not adequately maintained and that they were not informed about security incidents.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Service

Customers had positive experiences with service. Many reviewers praised the seamless and efficient process,... See more

Location

Reviewers mention positive feedback about location. Customers appreciate the choice of locations, with many... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the reasonable and fair pricing,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our 2nd time using Boylins self store at Gilroyd and highly recommend. The staff we have dealt with are friendly and helpful and containers are secure and good condition. Would definitely use them a... See more

Rated 5 out of 5 stars

Definitely recommended. I have storage container at the Wakefield Road site in Barnsley. Much better than having a standard storage unit! Rather than have to unload your van and push a troll... See more

Rated 5 out of 5 stars

I have had a Container with Boylins at their Sheffield site for many years now. I am only giving it up as I have reached retirement age. I can honestly say their rental prices are excellent, much che... See more

Rated 5 out of 5 stars

Previously I rented at unit at their Barnsley site whilst preparing to move house. The unit perfectly suited our needs, and at the end of our rental period exiting both the site and the agreement was... See more


Company details

  1. Self-Storage Facility

Written by the company

We focus on the commercial property and storage market, providing storage and small lock up/starter units for personal self-storage, young businesses starting out, or those who are experiencing growth and need that extra space.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

106 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Olivia and the team managed to sort a…

Olivia and the team managed to sort a container on short notice, a simple and smooth process. Container was ease of access with a padlock, no issues, good customer service contact. Would likely use again should I ever need a container in the future

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with this company

Very impressed with this company, extremely helpful when trying to seek fast storage. set up was quick and efficient and was the same when gave notice to end contract, would not hesitate to recommend them for storage solutions and will definitely be using them again in the future! Seamless service all round Thank you!

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

I’m so sorry I just cannot believe that…

I’m so sorry I just cannot believe that 22 people put in positive feedback for the Boylins Storage group on the 22nd of December the same day come on we’re not stupid. You’re paying people to put positive feedback in aren’t you instead of looking after your customers with regards to security making sure the gates locked correctly and using 24 hour security footage camera and not just the 12 hour set up that you have the security is appalling and no circumstances should you use this company? They are rubbish.Yet again I’ve had my lots broken but thanks to my spending £300 on good quality lock they didn’t get in but they will but hopefully by this time I will have gone

February 22, 2026
Unprompted review
Boylins Self Store logo

Reply from Boylins Self Store

Hi David,

Further to our previous response, we’re disappointed to read this review as it contains some inaccuracies.

The reviews referenced were submitted as part of a voluntary customer Christmas promotion, where customers were invited to leave honest feedback and could choose to enter a prize draw. You were also included in this invitation email. There was no obligation to leave a review and no requirement for feedback to be positive.

In relation to security, the site has always had monitoring in place. The incident involved unauthorised access via a highly unusual and hazardous route. We responded immediately to the incident, notified customers, carried out checks, and reported the matter to the police. Since then, further improvements have been made to strengthen security.

We take all feedback seriously and encourage customers to raise any concerns directly so they can be reviewed and addressed at the time.

Rated 1 out of 5 stars

The gate never works and our container…

The gate never works and our container was burgled - don’t use for anything valuable!

February 1, 2026
Unprompted review
Boylins Self Store logo

Reply from Boylins Self Store

Hi Karen,

We’re sorry to read this feedback.

Following the incident referenced, customers were notified and repairs carried out, checks were completed, and appropriate action was taken, including significant security improvements.

We have not received any reports raising ongoing concerns of this nature. Where issues are raised directly, we are able to investigate and resolve them promptly.

We remain committed to supporting you with the container you still have with us and hope you feel much more reassured moving forward.

Our focus is very much on a more secure future for the site.

Rated 3 out of 5 stars

Email comms could improve

I gave notice of termination to 2 live email addresses which were ignored. So I wasted a week or twos rent. On trying 3rd email address good efficient service. Aside o the email communication been happy!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely rent from them again…

Would definitely rent from them again if I need storage in the future – it's convenient, secure, and does exactly what it says on the tin.I also felt really safe leaving my stuff there: there's 24/7 CCTV, coded gate access, and the units are individually locked.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Superb storage facilities

Superb storage facilities. Had a container within an hour of enquiring, regular communications from friendly staff, easy access and a decent container too. Good size and no leaks.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Best storage company

Best storage company. I’ve been with them for 9 years. Excellent customer service and very reasonable prices. Great quality containers and security systems are first class

October 23, 2025
Unprompted review

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