I paid for a Saturday delivery for a camera I ordered but BPS’s supplier wasn’t able to deliver to them on time. Jamie at BPS let me know in advance and offered me different delivery options, keeping... See more
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See what reviewers are saying
Brilliant customer service - nicest guy you could ever wish to meet. Helped me with my purchases even to the extent of personally checking stock levels - couldn't ask for more help. Delivery wa... See more
I've bought most of my gear from BPS over the last few years. Top personal customer service from Lee, who has superb knowledge, whilst giving very competitive prices. Love the personal feel you get wi... See more
My order came quickly as promised and the bag is perfect. Great value too compared to other retailers selling the same item.
Company details
Written by the company
bps-tv.co.uk - Broadcast & Production Services is one of the leading suppliers of broadcast equipment & professional cameras in the UK. An official dealer of Aputure, Canon, Blackmagic, Panasonic, SmallHD, Teradek, Manfrotto, and many more.
Contact info
The Old Fire Station, TW12 2DX, Hampton, United Kingdom
- 0208 941 1199
- sales@bps-tv.co.uk
- bps-tv.co.uk
Communications were good with a fast…
Communications were good with a fast delivery
February 24, 2025
Great price and online help
Great price and online help. Well packaged and delivered very quick with excellent communication on delivery. Would recommend without hesitation.
February 20, 2025
Great product great price great…
Great product great price great service. Slight issue with delivery as despite adding what3words, delivery service delivered to wrong address - but did manage to find it. Would still recommend company just be cautious over delivery. Would definitely order from here again.
February 10, 2025
Excellent service and excellent price I…
Excellent service and excellent price I wouldn’t hesitate to pay off this company again thank you.
January 13, 2025
Great customer service
Great customer service. Quick to work with me when I had an issue.
January 13, 2025
A very helpful young lady helped meed with…
A very helpful young lady helped with my initial enquiry, and the camera arrived within a few days. Yet to test it properly, but i was grateful for the info that i could use the same batteries as my V380.
December 11, 2024
genuine and quick!
December 6, 2024
Quick delivery..perfect service.
November 26, 2024
Prompt and reliable delivery when…
Prompt and reliable delivery when expected - all good
November 25, 2024
Excellent customer service and quick delivery
The lady I spoke to checked stock immediately and despatched the item same day and it arrived the following day. Unbelievable speed at a good price. Really happy with BPS who go above and beyond to help you.
November 12, 2024
Outstanding service ensures I will continue to use BPS-TV.
I bought a camera online one evening, but wasn't sure of what was included in the deal.
The following morning I rang the office to get what information I could.
The help I was given was amazing, remembering that this was my first purchase from them. Everything was fully explained as were the details of what I needed to get, to be up and running straight away. Lee was exceptionally helpful and took my order for some of the necessary pieces of equipment. Two days later I was recording on my camera.
BPS-TV provided a service which was better than brilliant. They are most definitely in my "Immediately Go To" list and will be hearing from me as soon as I
need some equipment or solid advice.
October 14, 2024
BPS really went the extra mile for me
BPS really went the extra mile for me - helped me out with fast shipping and friendly, helpful sales advice. I was very grateful to them for their service and will shop there again.
October 14, 2024
Delivered next day as promised.👍
September 3, 2024
Reply from BPS - Broadcast & Production Services
Hi Robert,
Many thanks for purchasing from BPS and for taking the time to leave us a 5-star review. We are glad to hear that you received your order on time and there were no issues.
We do appreciate your business and feedback, and
we hope to welcome you back again soon.
Kind regards
Jamie
BPS is a rare place in that you'll find…
BPS is a rare place in that you'll find exceptional service, expertise, friendly staff AND competitive pricing. Always my go-to.
August 27, 2024
Reply from BPS - Broadcast & Production Services
Hi Ajay,
Many thanks for purchasing from BPS and for taking the time to leave us a 5-star review. We are glad to hear that you are very happy with our service, and we thank you for your kind words.
We do appreciate your business and feedback, and
we hope to welcome you back again soon.
Kind regards
Jamie
Reply from BPS - Broadcast & Production Services
Hi Gavin,
Many thanks for purchasing from BPS and for taking the time to leave us a 5-star review. We are glad to hear that you were very happy with your experience when using our services.
We do appreciate your business and feedback, and
we hope to welcome you back again soon.
Kind regards
Jamie
Good service, be aware of 25% restocking fee
I can't fault BPS's service, camera (BMCC6K) was delivered promptly. I quickly became dissatisfied with this camera though when I discovered it's terrible low light performance and CMOS smearing and would have returned it, but then read that BPS charge 25% for restocking, so decided to deal with Black Magic directly. Many other vendors would have accepted a return no questions asked within 30 days, for this reason I probably wouldn't buy a camera from BPS again; just something to be aware of.
May 21, 2024
Reply from BPS - Broadcast & Production Services
Hi Jon,
Many thanks for purchasing from BPS and for taking the time to leave us a 4-star review. Thank you so much for your kind words on our service, it is great to hear.
I have tried to find any conversations we have had with you with regards to the low light performance and the smearing but could not see any communications. If you have had previous conversations with us about this, please let me know as I would be happy to investigate.
Our refund policy and terms and conditions mention a restocking fee, but this is only for returns that are not inline with our refund requirements which is very standard and is there predominately as a preventative, to stop used or tried and tested products being returned as we could not sell these as brand new. This would not apply to a product being faulty.
I noticed you mentioned there was a potential fault with the product, we would want to get this resolved for you and of course we would not charge any restocking fees for a faulty product.
If you develop any further faults in the future, please send us an email to sales@bps-tv.co.uk with all the information, we will discuss this with the manufacturer and get this resolved as quick as possible.
We really do appreciate your business and feedback and we hope to welcome you back again soon.
Kind regards
Jamie
Phoned up and organised a next day…
Phoned up and organised a next day delivery unprompted , seriously impressed.
May 31, 2024
Prompt despatch of camera but…
Prompt despatch of camera but unfortunately the 24hr deliver service took 3 days!
May 10, 2024
Reply from BPS - Broadcast & Production Services
Hi Robin,
Many thanks for purchasing from BPS and for taking the time to leave us a 4-star review. We are glad to hear that you were happy with prompt dispatch of the camera.
I am sorry to hear that the courier did not deliver next working day as we would expect from our standard shipping service, this is our aim for all our shipments.
Any future orders please let us know about this and we can try using a different courier to try and avoid this happening again.
We do appreciate your business and feedback and
we hope to welcome you back again soon.
Kind regards
Jamie
Delivery issues
Good price. Helpful in arranging dispatch so that it should arrive when I would be at home. Then let down by courier because he did not come on the Friday as expected and had to wait until Monday
May 8, 2024
Reply from BPS - Broadcast & Production Services
Hi Neil,
Many thanks for purchasing from BPS and for taking the time to leave us a 4-star review. We are glad to hear that you were happy with the price and our service.
I am sorry to hear that the courier did not deliver as expected and let you down by not delivering until after the weekend. Any future orders please let us know about this and we can try using a different courier to try and avoid this happening again.
We do appreciate your business and feedback and
we hope to welcome you back again soon.
Kind regards
Jamie
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