nice details
Quality: 5
Value for money: 4
Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Here’s what people highlighted
Quality
Value for money
Product details
Brand: Hawthorne Village
MPN: 918209
All reviews
The product I received was fantastic but I didn’t know it was a collection that would be acquired over a few months. The company was very respectful and sympathetic with my misunderstanding and helped me sort things out. Great costumer service and would definitely recommend them!
Quality: 5
Value for money: 5
Item broke when arrived. Had to send back
Quality: 3
Value for money: 4
Just started this series but the locomotive is amazing in detail. Haven’t put on track yet.
Quality: 5
Value for money: 5
I thought I was buying the all express and you guys just send me the engine part
Quality: 4
Value for money: 3
Reply from Bradford Exchange
Hello Juliana, I am very sorry to learn of any confusion surrounding your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Lucy
It is a great product.
Quality: 5
Value for money: 5
Hardly worth the money
Quality: 3
Value for money: 2
Reply from Bradford Exchange
Hello Mimi, I am sorry to learn that your order did not meet your expectations but would like to assist you! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Lucy
Looks good but I can’t do anything with only a piece of a train. Waiting for the rest to see if it works.
Reply from Bradford Exchange
Hello Richard, I'm sorry to learn about the confusion surrounding your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Lucy
I love the train! I cannot wait to put this under my Christmas tree this year!!! I am so excited!!!
Quality: 5
Value for money: 5
Met my expectations. A very good looking replication
Quality: 5
Value for money: 5
I only have the engine so far. It's nice.
Quality: 5
Value for money: 4
Reply from Bradford Exchange
We are happy to hear that you are pleased with what you have received so far, Marcia! We look forward to serving your collectible needs again in the future. -Lucy
It is everything that you advertise it to be, nice quality!
Quality: 5
Value for money: 5
I'm very happy with my purchase of the Hogwarts train set collection. I just wish that it all came at one time instead of installments since I paid for the whole thing.
Quality: 5
Value for money: 5
I love it, it will make a great addition to my Harry Potter Collection. Thank You Very Much, John Stephens
Quality: 5
Value for money: 5
still waiting for the rest
Reply from Bradford Exchange
Hello, I am sorry to learn of your experience! If you are in need of any assistance, please feel free to email us at customer_inquiry@bgeltd.com with your order information or full address so we can help.- Jessica
Very disappointing. Not to HO scale, although runs on HO track. Body is metal and looks toy-like. Considered sending it back ... just may do that eventually. DEFINITELY NOT RECOMMENDED1111
Quality: 2
Value for money: 2
Reply from Bradford Exchange
I am sorry you are not happy with your order. If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna
way too exspensive for the quality
Quality: 2
Value for money: 1
Reply from Bradford Exchange
I am sorry you are not happy with your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
More of a toy than anything else. Very small and only came with one piece of track. For the price I expected a lot more.
Quality: 3
Value for money: 2
Reply from Bradford Exchange
I am sorry for the misunderstanding! This collection is advertised as a subscription. If you need assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna
Disappointed. Got track but no controller. Was not able to set up when received.
Quality: 3
Value for money: 3
Reply from Bradford Exchange
Hello Debra, I am sorry to learn only part of your order has arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
I am returning. Not anything like I thought and certainly not worth the money. So disappointing
Quality: 1
Value for money: 1
Reply from Bradford Exchange
Hello, I am sorry to hear that you are less than happy with your order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Rosie