Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Brand: Hawthorne Village
MPN: 918209
I love it but I have only got one so far. I cant wait to get the rest. I wanted to ask if any of the tracks curve like in the picture?
Reply from Bradford Exchange
Hello David, Thank you for the feedback regarding your recent order. Should you require any additional assistance, please do not hesitate to reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne
Still waiting for the rest of the set only received engine.
Reply from Bradford Exchange
Hello, I am sorry for the misunderstanding! This collection is advertised as a monthly subscription. If you need assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Taylor
Don’t understand how this works. Do I receive a piece a month or was the payment I made for just the engine or are there more to come every month?
very well made A ++++
Reply from Bradford Exchange
Thank you, Gregory! :) - Taylor
Beautiful locomotive! I can’t wait for my next piece.
GREAT QUALITY!!!!!
The quality is very good and the detail is excellent. My onlt regret is that I don't see more collections toward real past railroads. such as PRR, Reading RR, Norfolk Western. The theme collections are good but to a serious RR collector the real RRs would be great. Thank you for a great product.
Reply from Bradford Exchange
Hello, I am sorry to learn of your experience! If you are in need of any assistance, please feel free to email us at customer_inquiry@bgeltd.com with your order information or full address so we can help. -Stephanie
I was so happy that the tender (second car and track, etc) arrived before Christmas. My husband loved it!
Smaller than I thought it would be.
Not happy, it’s just a black train, nothing that looks like hogwarts at all!
Reply from Bradford Exchange
Hello Debby, I am sorry to hear that your train is below our quality standards! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
Good product
I was sent only one piece of this train set. Rip off. Don’t buy!!!!!
Reply from Bradford Exchange
Hello Alexander, I am very sorry to learn of any confusion surrounding your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Dianne
It's beautiful and my husband and son love it!
I saw a train and I received a engine I want to return it.
Reply from Bradford Exchange
Hello Connie, I am very sorry to learn of any confusion surrounding your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Dianne
I never got it. Oh well I guess a child can only dream about a gift on Christmas.
Reply from Bradford Exchange
Hello, I am sorry to hear that your order has yet to arrive. Please email us at customer_inquiry@bgeltd.com with your order information so we can look in to this for you. -Amy
My grandson and son are thrilled with it. Can’t wait for the next Ed shipment
This is a quality product. The details are stunning and the craftsmanship is evident. Cannot wait to get the next deluvery.
My people were broken. Is this the last of the club shipments? Are there other pieces?
Reply from Bradford Exchange
Hello, I am sorry to hear that your order arrived in less than perfect condition. Please email us at customer_inquiry@bgeltd.com with your order information so we can assist you further. -Amy
Not sure why they send it in sections. Didn’t know this when I purchased
Reply from Bradford Exchange
Hello, I am sorry for any confusion regarding this collection and how it works. Please email us at customer_inquiry@bgeltd.com with your order information so we can discuss this in more detail. -Amy
Didn’t care much for it. Expected more from your company I have bought things in the past that was high quality.
Reply from Bradford Exchange
Hello, I am sorry to hear that you were less than happy with your order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Amy
