This is really nice product
Quality: 5
Value for money: 5
Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
All reviews
It came in broken, and when I asked for a return label twice I have yet to receive one but of course I get the email to rate their product! For the money, this was a terrible junk purchase
Quality: 1
Value for money: 1
Reply from Bradford Exchange
I am sorry it arrived broken, Mark! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
I ordered the Charlie brown Christmas tree over a month ago and have emailed customer service and have not gotten a response back
Quality: 1
Value for money: 1
Reply from Bradford Exchange
Hello Timothy, I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
I haven't received this item yet. I emailed customer to get a status or a tracking. That was a month ago. I have not heard from them yet. I called and was told it was to arrive by October 5th. Did not get it. Called October 6th and was told by the recording that will be arriving by November 15th. I would just like some straight answers and what is going with my item.
Reply from Bradford Exchange
Hello Glenn, I'm sorry to hear you have not received your order. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
Have not gotten it on back order. Bradford Exchange customer service no where to be seen! Don't answer e-mail, had to call to ask about order. Ship date was not made. with no notice to customer about delay and new time line. First and last order with B.E.
Reply from Bradford Exchange
Hello Janice, I'm sorry to learn of your experience and would like to assist you! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or full address, with a description of the issue so we can assist you! - Carla
Still haven’t received the item...!
Reply from Bradford Exchange
Hello William , I'm sorry to hear you have not received your Tree. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
The Xmas tree doesn't match the photo in the webstore. The tree "trunk" is not brown, it is tan so it's odd looking. I'm disappointed the photo and the item don't match in color.
Quality: 2
Value for money: 2
Reply from Bradford Exchange
Hello Teri, I am very sorry to learn you are not happy with your order and would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Carla
I am very disappointed, I have not received my order.
Quality: 1
Value for money: 1
Reply from Bradford Exchange
Hello XXX, I'm sorry that your order has not yet arrived! I would like to look into this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne
if it was ever delivered to my house i could rate it, but since i haven't received it YET.Can not give a rating
Quality: 1
Value for money: 1
Reply from Bradford Exchange
Hello Dolores, I am very sorry to learn your tree has not yet arrived! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Britney
Good quality and love the ornaments.
Quality: 5
Value for money: 5
Still. To received this Christmas gift
Quality: 1
Value for money: 1
Reply from Bradford Exchange
Hello Jerry, I am very sorry to hear your order has not arrived! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Britney
I'm sorry. I haven't received the product yet so I can't help you with this.
Reply from Bradford Exchange
Hello, I'm sorry to hear you're waiting on an order! I would like to check on this for you, Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Stephanie
Cute as it can be, but VERY FRAGILE. I'm afraid to bend or position it because ornaments break easily. One was broken right from the box! I've glued it but not sure it will hold. Would return it but can't determine what my guarantee period is. Instructions are mumbo-jumbo: says to drop in USPS mailbox an d track thru FedEx- ?? confusing.
Quality: 2
Value for money: 2
Reply from Bradford Exchange
Hello Walt , I'm sorry to hear your order arrived in less than perfect condition. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
Item arrived missing needed bolt , tree was bent - not the quality I expected for the money ☹️ Item was returned and still no credit to my account 👎
Quality: 2
Value for money: 2
Reply from Bradford Exchange
Hello, I am sorry to learn of your experience! If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Taylor
I never received this product
Quality: 1
Value for money: 1
Reply from Bradford Exchange
Hello James, I'm sorry to hear you're waiting on an order! I would like to check on this for you, Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Carla
I was told I would have the product by December 24th. Now they’re telling me that it’s only been reserved and I won’t receive it until February. So much for a Christmas present.
Reply from Bradford Exchange
Hello Lindsay, I am very sorry to learn your order was delayed! If you are in need of any assistance or wish to discuss this further, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Britney
Great product that helps me remember my late wife who loved Charlie Brown.
Quality: 5
Value for money: 5
This is bull! I ordered this for a Christmas present and at the time I ordered it they said it was being prepared for shipping, then I get a message it wasn’t going to ship till until February. How can you review something you won’t get until February! This company doesn’t know which end is up!
Quality: 1
Value for money: 1
Very disappointed that the two items I ordered will not be delivered until February. It would be helpful to know at the time of ordering, if an item is out of stock or back ordered. Two months back ordered is ridiculous. What should have been a fun surprise for my 2 daughters has been ruined.
Quality: 1
Value for money: 1
Reply from Bradford Exchange
Hello Kristina, I'm so sorry to hear this. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
Adding to my generation of memories.Charlie Brown is at the top.
Quality: 3
Value for money: 3