Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Brand: Hawthorne Village
MPN: 917951
poor quality, not worth the price
Reply from Bradford Exchange
Hello, I am sorry to learn you were disappointed with your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
I cannot really rate this product since I never received it. I paid extra for 2 day delivery and never received it at all. I called and talked to a representative, and the only thing I got from him was to cancel the order and get a refund which I still haven't received either. I must say I was very disappointed as I have always heard good things about your company. I wanted to put this complaint on facebook, but my husband wouldn't let me.
Beautiful, love it!
It never shipped
Reply from Bradford Exchange
Hello, I am sorry that you never received the order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Tee
Takes to long to get everything, ornaments did not show up. Tree is a bit cheap looking.
Reply from Bradford Exchange
Hello, I am sorry you are not happy with your order. Please get in touch with us via email at customer_inquiry@bgeltd.com with the order information or your full address and a description of the issue so we can assist you! – Tee
The advertisement is not clear the entire set is not a one time purchase.
Reply from Bradford Exchange
Hello, I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Tee
Really liked it...a bit pricy. Would like to receive the remaining items before Christmas. Skirt...ornaments
Did not like at all. I have bought many things from you and l returned it. Very disappointed in the quality. I would not recommend it to anyone.
Reply from Bradford Exchange
Hello, I am sorry you are not happy with your order. Please get in touch with us via email at customer_inquiry@bgeltd.com with the order information or your full address and a description of the issue so we can assist you! – Tee
I haven’t received the whole thing yet. I would have never ordered it if I knew it was so many different shipments. I won’t have the whole thing in time for Christmas. I will never order anything else again.
Reply from Bradford Exchange
I am sorry for the misunderstanding of this subscription! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Made of plastic. Miss represented advertisement. Trying to cancel order and return piece received. Waiting for call back
Reply from Bradford Exchange
I am sorry for the misunderstanding of this subscription! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Too expensive for cardboard and plastic. Please refund my my money. I returned it to sender
Reply from Bradford Exchange
I am sorry that you were not happy with your order! If you need assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna
Extremely disappointed. We never received product due to a failure of your delivery company USPS. Compounded by a failure of your agents to offer any compensation other than reimbursement ... foe example m e expedited shipping for a replace m ent
Reply from Bradford Exchange
I am sorry to learn of your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
As of now I do not have the angels, Wise men, camels, donkey and other items shown hanging on the tree!
Reply from Bradford Exchange
Hello, I am very sorry to learn your entire order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie
They are absolutely gorgeous! They look so much prettier in person. They are great quality products.
I was disappointed to get only Mary Joseph and Jesus and nothing else. I should be stated in bigger letters that you are NOT getting the whole set up Christmas tree, but only a couple pieces
Reply from Bradford Exchange
Hello, I am sorry to hear that your order is not as expected. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
I didn't get the ornaments
Reply from Bradford Exchange
Hello, I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
I yet to recieve this proaduct in the entirety.
Reply from Bradford Exchange
Hello, I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
The tree isn't the one pictured and the star doesn't light up like the picture. Our star was broken off. Not all the figurines have the same base. Only has one Wiseman and a Cleric. Missing 2 wise men
Reply from Bradford Exchange
Hello, I am sorry to hear that your order is not as expected. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
Haven’t received all the pieces yet. Absolutely love the Holy Family pieces.
how can I rate the christmas tree collection. i have not received the tree yet. could you please check to see if the tree has been shipped yet or when it will be shipped. thank you
Reply from Bradford Exchange
I am sorry for the misunderstanding of this subscription! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
