Never received this product,

Reply from Bradford Exchange

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Brand: Hawthorne Village
MPN: 917951
Never received this product,

Reply from Bradford Exchange
I ordered this tree as shown. They shipped me just the manger, Mary, Joseph and Jesus. I inquired on the tree and they told me they send part and pieces and bill the $59.95 monthly until the whole tree is built. They did stop the monthly, but have not allowed me to return the other part for a credit. They should offer a way to purchase the whole tree and ship it together, especially if you want it for the same holiday year you purchase it for. I was so looking forward to setting up this tree at our condo and you can imagine how disappointed I was when a little tiny box arrived that was obviously too small to hold a tree. Still hoping for my return label and credit.

Reply from Bradford Exchange
This is not what I received. I'm not happy at all

Reply from Bradford Exchange
Waiting on the next issue
I was very upset about my purchase, I did not realize that this was a collection that was going to be delivered separately and build separately over several months before I got the tree portion. The advertising made it look like it was just a one-time purchase for the tree and everything, so I was very disappointed when my first package came and it was only some figurines and not the entire tree. Not until I called customer service was I made aware of the mistake. I feel like the advertising was very misleading and the fact that it was a collection was more in the fine print and not in the advertising of the product.

Reply from Bradford Exchange
I was very disappointed with the description on the items arriving indicated this collection would be delivered by Christmas. I have not even opened the first item that was delivered to see when the next would. Looking closer to the website it says items will be sent out approximately every 2 months. Very deceiving when I intend this to be Christmas present.

Reply from Bradford Exchange
I didn’t receive what I paid for. I only received the Holy family and the storage boxes. I have yet to receive the Christmas tree and all of the other figurines.

Reply from Bradford Exchange
It’s very beautiful tree I like the shape of it and the size can’t wait to get it decorated and put up in my window. Don’t have any pictures yet I’ll have some later.
Holy family beautiful!
Holy family beautiful.
Holy family is beautiful.
I only received the holy family. NO tree no creche, nothing else but was charged 3 different times.

Reply from Bradford Exchange
Not happy with the manger scene. It doesn't look or feel like porcelain. What is it made out of? Also I have been trying to order the tree and Angel lights and cannot do it. Please advise

Reply from Bradford Exchange
They don't tell you that you're not buying the tree.They send you a figurine and then tell you that it's part of a collection, and the rest will come piece by piece as you pay every time they send you something, do not buy from them.It's a scam!!!!

Reply from Bradford Exchange
I called told them I was sending this garbage made in China back. I was told they'd put my money back on my card but haven't yet. This is all a stinking gimmick. The add shows the tree and ornaments for 90.00 but no just 2 ornaments are 90.00 not worth 2.00. I want my frigging money back now James Russ

Reply from Bradford Exchange
You show a tree and advertise a tree You are as fraudulent as they come

Reply from Bradford Exchange
It wouldn't assemble as there was a build up of hard wax or plastic that prohibited it to connect in assembly. I ended up sending it back. I was not happy with being put in contact with a software company to try and figure out why it wouldn't assemble. And in that process was enrolled into a program which I couldn't get a refund. So I am not happy with this item and would not recommend anyone else to get it.

Reply from Bradford Exchange
Deceiving. Though I was getting entire set. Cant tell when the rest will come in let alone will it come in before Christmas.

Reply from Bradford Exchange
Haven't received the tree. The nativity scene was 3 characters.

Reply from Bradford Exchange
Scam, read the fine print. Over 1500.00 for everything.

Reply from Bradford Exchange