This Is Halloween Tabletop Tree Collection Reviews

1.7

(555 reviews)

A product’s star rating is calculated as the average of all its reviews.

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Sold by Bradford Exchange

bradfordexchange.com

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148K Reviews

3.9

The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.

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Quality

2.1

475 ratings

Value for money

1.7

488 ratings

Product details

Brand: Hawthorne Village

MPN: 917872

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All reviews

Dec 26, 2022

False advertising about what you are getting. As says the tree but you get individual pieces that you pay $60 each piece. It doesn’t say how many pieces make up this collection or when each piece will be available. Quality is good but misleading.

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 27, 2022

I am sorry for the misunderstanding! This collection is advertised as a subscription. If you need assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna

Dec 25, 2022

You should have made it way more clear that it was just one thing and not the whole tree

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 25, 2022

Dec 24, 2022

Terrible marketing! This is the product I thought I had ordered and payed $33.82 for express shipping and instead I received a ridiculously small tabletop Jack’s House?!?! When I called Bradford Exchange I was told I had signed up for a subscription series and Jacks House was first piece in the series and no I couldn’t get just the 36” Tree unless I continued the series at $59. monthly! Absolutely terrible and misleading web post …. nothing less than a scam!

Reply from Bradford Exchange

Dec 25, 2022

Dec 20, 2022

Was a complete scam. Charged more money for cheap product. Horrible customer service

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 20, 2022

Hello Scott, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Dec 20, 2022

This review is based on the bait and switch tactic used by Bradford Exchange. The product marketing was obvious in its selling of a Nightmare Before Christmas tree and as it turns out the bait and switch tactics used and the hidden description that somehow states you only get all of the items in phases as part of a subscription and that each phase costs $60. I had paid a lot of money to rush order the “Tree” to my family only to find out they only received an ornament. So for a total of $100 after tax & shipping they got an ornament. Incredibly disappointed and I feel ripped off.

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 20, 2022

Hello Mitchell, I am sorry for the misunderstanding with your subscription plan order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Dec 20, 2022

For a collection item, why would a small piece of it be sent first before the actual tree is sent? The whole reason for purchasing this was the tree and it was a Christmas gift. The tree won't arrive before Christmas. Not a happy situation.

Quality: 3

Value for money: 3

Reply from Bradford Exchange

Dec 20, 2022

Hello Tricia, I am sorry for the misunderstanding with your subscription plan order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Dec 17, 2022

The advertising is misleading and deceitful. You make people believe they are ordering a pre-lit, ornamented tree but that is not the reality. You are stealing money from people using false pretense.

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 17, 2022

Hello Lee, I'm sorry to learn about the confusion surrounding your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne

Dec 16, 2022

I nay received one piece called Jacks house? Where is the rest!

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 16, 2022

Hello, I am sorry to learn of the confusion regarding your collection! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Stephanie

Dec 14, 2022

Never received the product I paid for. UPS says it was delivered, but it was never delivered to my home. Not sure where they delivered it.

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 14, 2022

I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor

Dec 14, 2022

The first piece I received was broken and have not received the other two pieces yet

Reply from Bradford Exchange

Dec 14, 2022

I am sorry it arrived broken! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor

Dec 13, 2022

This was never delivered to me. I was charged multiple times though

Reply from Bradford Exchange

Dec 13, 2022

Hello Justin, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Britney

Dec 12, 2022

You sent me the same item twice. Very deceiving on your website.

Reply from Bradford Exchange

Dec 12, 2022

Hello Mark, I am very sorry to learn of any confusion surrounding your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Dianne

Dec 11, 2022

They should state that it is multiple payments. I paid in full and then was told it was only for 2 pieces and not the whole set.

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 11, 2022

Hello, I am sorry for any confusion regarding this collection and how it works. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Amy

Dec 10, 2022

i was very disappointed in the product and sent it back and want a full refund and even canceled my subscription.

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 11, 2022

Hello, I am sorry to hear that you are less than happy with your order. Please email us at customer_inquiry@bgeltd.com with your order information if you are in need of any assistance. -Amy

Dec 7, 2022

I have not gotten anything. I'm am so disappointed... I wanted to use it in my office.

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 8, 2022

Hello, i am sorry to hear that your order has yet to arrive. Please email us at customer_inquiry@bgeltd.com with your order information so we can look in to this for you. -Amy

Dec 4, 2022

Can’t leave a review because I never received!

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 5, 2022

Hello Nicole, I'm sorry that your order has not yet arrived! I would like to look into this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne

Dec 4, 2022

Don’t know yet I still have not received it

Reply from Bradford Exchange

Dec 4, 2022

Dec 3, 2022

I have not received the tree so I can't give a rating.

Reply from Bradford Exchange

Dec 3, 2022

Hello Carol, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Britney

Nov 28, 2022

Got the little house, waiting on the tree

Quality: 5

Value for money: 5

Nov 23, 2022

I did not receive the tree and I tried calling but the wait was too long .

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Nov 24, 2022

Hello Allison, I am very sorry to learn of any confusion surrounding your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Dianne