Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Brand: Hawthorne Village
MPN: 917944
I wish they would send everything at one time. This is a gift for my mom’s birthday and I won’t have every piece in time.
Reply from Bradford Exchange
Hello, I am sorry for any confusion regarding this collection and how it works. We're able to make adjustments so it ships faster if you wish. Please email us at customer_inquiry@bgeltd.com with your order information if you are in need of any assistance. -Amy
I only received the holy 3 Jesus Mary and Joseph. Will I get the rest? Please they are very little yet even in the photo they look larger
Reply from Bradford Exchange
Hello Michele, I'm sorry to learn about the confusion surrounding your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne
Haven't received
I never received my 2 trees. My email is sharonhampton93@gmail.com. please let me know why.
Reply from Bradford Exchange
Hello Sharon, I'm sorry that your order has not yet arrived! I would like to look into this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne
I got sent the WRONG item and this is NOT what I got at all and VERY VERY disappointed in Bradford Exchange. I wish I would have received the tree so I could have reviewed it properly. Was supposed to have been a gift. Holy Family parts is what I got and I returned. Waiting on credit still.
Reply from Bradford Exchange
Hello Amanda, I am sorry for the misunderstanding of this collection! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
Never received it.
Reply from Bradford Exchange
Hello Jose, I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
We haven't got the tree yet that wee ordered, but we got three figurines
Reply from Bradford Exchange
Hello Donna, I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
Just received the nativity so far, but it’s very nice. Really excited to get more of the pieces.
All was well with my order and I am very happy with my order
Great gift for the Christmas season.
I am looking to return it. Not as expected.
Reply from Bradford Exchange
Hello Gustavo, I am sorry to learn that you are not happy with your order but would like to assist you! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Dianne
Please cancel this order, I was totally confused as to what I was buying. I do not want this order at all. I thought it was a one time buy and not in pieces. Was very surprised to receive the Holy Family pieces. I do not want the rest of it. I will send back the three pieced that I received.
Reply from Bradford Exchange
Hello Amelia, I'm so sorry for the confusion. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
It was a cheap piece of junk, a fake tree 3’ quality of a MacFrugal or thrift shop product. $5.00 value! Not as represented! The Navity was fine, though not worth the value you placed on it minus the tree that was described as a Tomas Kincaid... it was not!!!!!!
Reply from Bradford Exchange
Hello Bonnie, I'm sorry to hear you were less than satisfied with your purchase. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
its beutifull worth the cost 5 strs
I did not receive this product -- the one I ordered. Instead I was sent a 3 figure nativity.
Reply from Bradford Exchange
Hello Richard, I am sorry for the misunderstanding with your order. If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Britney
I have only received the holy family so far. Any idea when the rest is to be delivered?
Reply from Bradford Exchange
Hello Dolores, I am sorry for the misunderstanding with your order! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Britney
I am sorely disappointed! All my aunt received was the Holy Family and they don't even look like the pictures. I expected her to get the whole setup. My God for a Christmas gift why not the tree if this is some subscription plan...This is false advertising or certainly very poor advertising! I first saw the tree in a Sunday Parade magazine... A beautiful tree then all my aunt gets is 3 little statutes...what a disappointing Christmas gift.... I will be calling customer service shortly.... A very disappointed customer!
Reply from Bradford Exchange
Hello, I am sorry to learn of the confusion regarding your collection! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Stephanie
It was deceiving. Nothing like what the picture looked like
I was charged for items that I did not receive. I called and ordered the Nativity tree and never received it. Not happy at all with the service.
Reply from Bradford Exchange
Hello Helen, I am sorry to learn of your experience! If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Taylor
I was hoping to get the all tree before Christmas not one piece at a time that is why I will be canceling my order
Reply from Bradford Exchange
Hello Anthony, I'm sorry to hear this. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
