I received an email asking to rate my satisfaction for this item. It’s hard to do that when I haven’t received it. It was supposed to be a gift of encouragement for Christmas for my mom. We lost my dad in June. It was supposed to be delivered by December 23 but after receiving a very vague email about the status I logged onto my account to check and it now says will ship Feb 8 2021! So instead of a gift that was purchased with love and thought she now gets a gift card because it’s too late to find anything else. I’m very disappointed in Bradford Exchange. I’m sure the item is probably beautiful so I’m not really rating it low, more the lack of service from the company. If there was a problem and the order was not going to be received when stated at purchase then a detailed email of why and when it would be sent along with an option to cancel would have been the appropriate course of action.
Reply from Bradford Exchange
Hello, I'm sorry that you are unable to track your order! I would like to look into this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Stephanie
