We had our delivery today of decking boards and topsoil. Our delivery area was a bit of a logistical nightmare, being a lane at the rear of our house. The driver went out of his way to be helpful with... See more
Company replied
Location
Switch locationPortview Road, Avonmouth, BS11 9LD Bristol, Gloucestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered stone from Bradfords Glastonbury. They appeared to offer best value and free delivery. Truck access was potentially problematic. The office staff were very helpful in discussing solutions.... See more
Company replied
So so thankful that I have, after 5/6 different companies delivering various materials from concrete blocks, tiles, sand and gravel, I found Bradfords. Cannot fault the delivery driver whatsoever... See more
Company replied
I had 2 fence panels delivered then placed a Click and Collect order (paint and caulk), picking up from Avonmouth. Both experiences were really positive - lovely people and great prices. I can recomm... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Portview Road, Avonmouth, BS11 9LD, Bristol, Gloucestershire, United Kingdom
- 0117 982 8282
4.8
Excellent
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bradfords - Avonmouth BBS
Hi Rosemarie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service.highly reccomend
August 20, 2024
Reply from Bradfords - Avonmouth BBS
Hi Adrian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Non Delivery
I ordered building supplies from the Avonmouth branch on Wednesday 14th August some on one day and the rest 2/3 days delivery, and added a note that we are only available at the delivery unit address, also in Avonmouth, on Friday 16th or the following Monday 19th. I received a call the next day [Thursday] from a delivery driver with the 2/3 day steel delivery part order from outside the unit. I was advised someone would call to rearrange delivery. no call or any delivery on Friday so i enquired on line at the weekend and was advised by a Sam it was "being looked into". On Monday i called the Avonmouth depot and was told a part order is on its way today but nothing arrived. on Tuesday i enquired on line and had a reply that a part order was with DPD and had not been delivered? and cant be tomorrow as its too late?, the rest of the order was still being looked into.... I therefore requested all be delivered after 9.30am this Thursday 22nd
August 14, 2024
Reply from Bradfords - Avonmouth BBS
Good Morning Paul
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delay in the delivery of your order
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen and we will be in contact shortly to resolve,
Kind Regards,
Katie
Delivery was quick and on time.
August 5, 2024
Reply from Bradfords - Avonmouth BBS
Good Afternoon Irene
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Avonmouth BBS
Hi Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent customer service
Mike at Bradfords Avonmouth branch went above and beyond to help with delivery at a crucial time for our project. We will definitely use Bradfords again after this positive experience. Thanks Mike!
July 30, 2024
Reply from Bradfords - Avonmouth BBS
Hi Tim
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Needed to exchange fence posts due to…
Needed to exchange fence posts due to incorrect size when ordering.
Staff were very helpful, problem free when delivering and picking up posts.
July 30, 2024
Reply from Bradfords - Avonmouth BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Avonmouth BBS
Hi Tracey
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Really helpful staff
Really helpful staff, collected items I had pre-ordered and then went back for more items. Had everything I needed.
July 24, 2024
Reply from Bradfords - Avonmouth BBS
Hi Kate
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Avonmouth BBS
Hi Eltho
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Delivered as expected
Delivered as expected and on time.
Not used yet but looks to be a quality timber product.
July 23, 2024
Reply from Bradfords - Avonmouth BBS
Good Afternoon Geoff
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and are happy with the service provided from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Very helpful delivery in awkward site…
Very helpful delivery in awkward site conditions.
July 23, 2024
Reply from Bradfords - Avonmouth BBS
Good Afternoon Gary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful delivery service with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Avonmouth BBS
Hi Gaz
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Delivered for the 2nd time
Delivered for the 2nd time, using a grabber up and over my garden wall to lift in 1 tonne bag of Chipping's.
The driver was very helpful and nothing was too much problem. As he had been for a previous job, I was confident to deliver whilst I was out. Great job! Thanks.
June 30, 2024
Reply from Bradfords - Avonmouth BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with all your orders placed with us,
Thank you for your feedback regarding the delivery service provided this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Bradfords give great service and great…
Bradfords give great service and great products. easy website, easy ordering, easy delivery....... 5 stars. They always call to confirm you order and tell you when the order will arrive, can always rely on them. Also very friendly delivery drivers, who always listen to where you want the items placed.
June 25, 2024
Reply from Bradfords - Avonmouth BBS
Hi Mr Watkins
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Avonmouth BBS
Hi Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to order
Easy to order, great price, the delivery driver was very helpful and professional. Great service as always
June 10, 2024
Reply from Bradfords - Avonmouth BBS
Good Afternoon Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order to be an easy process,
Thank you for your feedback regarding the helpful and professional service you have received from start to finish with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great experience and product
Easy to order, delivered in time with no fuss, excellent quality stones and great communication
June 16, 2024
Reply from Bradfords - Avonmouth BBS
Good Afternoon Russell
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order to be an easy process,
Thank you for your feedback regarding the great communication recieved from start to finish with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Avonmouth BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.