I ordered stone from Bradfords Glastonbury. They appeared to offer best value and free delivery. Truck access was potentially problematic. The office staff were very helpful in discussing solutions.... See more
Company replied
Location
Switch locationPortview Road, Avonmouth, BS11 9LD Bristol, Gloucestershire, GB
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See what reviewers are saying
We had our delivery today of decking boards and topsoil. Our delivery area was a bit of a logistical nightmare, being a lane at the rear of our house. The driver went out of his way to be helpful with... See more
Company replied
So so thankful that I have, after 5/6 different companies delivering various materials from concrete blocks, tiles, sand and gravel, I found Bradfords. Cannot fault the delivery driver whatsoever... See more
Company replied
I had 2 fence panels delivered then placed a Click and Collect order (paint and caulk), picking up from Avonmouth. Both experiences were really positive - lovely people and great prices. I can recomm... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Portview Road, Avonmouth, BS11 9LD, Bristol, Gloucestershire, United Kingdom
- 0117 982 8282
4.8
Excellent
359 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Easy website to use and great customer…
Easy website to use and great customer service and delivery
April 22, 2024
Reply from Bradfords - Avonmouth BBS
Hi James
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The delivery guy was very helpful.
April 23, 2024
Reply from Bradfords - Avonmouth BBS
Hi Mr Tindall
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very helpful staff
Very helpful staff, great level of service, no bad experiences at all. Would highly recommend them to anyone.
April 23, 2024
Reply from Bradfords - Avonmouth BBS
Hi Alan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
good communication
April 21, 2024
Reply from Bradfords - Avonmouth BBS
Hi Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Avonmouth BBS
Hi Naomi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Avonmouth BBS
Good Afternoon John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent friendly service and good…
Excellent friendly service and good price for the product I purchased
April 17, 2024
Reply from Bradfords - Avonmouth BBS
Good Afternoon Steven
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Used the Click & Collect service for garden slate chippings.
My first time of using the Click & Collect service. The members of office staff were polite & helpful & had the bags promptly loaded into my car. Very impressed.
April 13, 2024
Reply from Bradfords - Avonmouth BBS
Good Afternoon Judith
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with your order for click and collect,
Thank you for your feedback on the polite and helpful service recieved this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Avonmouth BBS
Good Afternoon Ann
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy from start to finish
Easy from start to finish. Very friendly and knowledgeable staff. Delivery as stated
April 7, 2024
Reply from Bradfords - Avonmouth BBS
Good Morning Kirsty
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for feedback regarding the knowledgeable and friendly service provided with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Avonmouth BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Sand and cement
I bought a dumpy bag of sand + some bags of cement (twice). Ordered online without any problems and delivered within a few days. The drivers were great and safely craned the delivery from the road, over a wall and into the paddock, even taking care to avoid the daffodils. No problems. Happy.
March 30, 2024
Reply from Bradfords - Avonmouth BBS
Good Morning,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Great to hear how much care our drivers take when offloading goods.
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Avonmouth BBS
Hi Barry
Thank you for taking the time to leave us a review.
I am happy to hear that you have had a positive experience with us and recieved and polite and helpful service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
FIRST TIME using Bradfords so rang to…
First time using Bradfords so rang to check not just trade. Gentleman I spoke to said public are welcome. Bought online and arranged to collect from Avonmouth depot. Arrived and met by a member of staff in the yard. Showed him my purchase order. He advised where I needed to go to process my order. Once processed he kindly put the order in my boot. Very friendly service by all staff I met. Definitely be back and cheaper than others I'd looked at. Thank you
March 25, 2024
Reply from Bradfords - Avonmouth BBS
Good Morning Martyn
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided from start to finish with your order for collection,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We look forward to seeing you again soon.
Kind Regards,
Katie
Prompt and reliable
A great service, reliable and flexible with order change. Very friendly and helpful delivery guy
March 30, 2024
Reply from Bradfords - Avonmouth BBS
Good Morning Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a reliable and flexible service from start to finish with your order,
Thank you for your feedback regarding the delivery service received this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
On time delivery friendly driver…
On time delivery friendly driver dropped off materials exactly where I wanted them.
March 22, 2024
Reply from Bradfords - Avonmouth BBS
Good Morning Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a friendly and on time deliver service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Sadly, awful customer service
The products seem to be good but the customer service is so awful it doesn’t matter.
Upon ordering, I specified in the box provided more information to aid the driver in finding the location: uneven ground, my contact number to call if there is trouble finding the precise location (despite the fact that any maps app leads directly to the location) and that due to the uneven ground it is unsuitable for lorries but a 3.5t flatbed will manage fine. I also emailed the Avonmouth store this same information to ensure they were informed prior to dispatch. After getting no updates and waiting in my van for 3 hours to ensure I was there to receive the delivery, I received a text saying the wood had been delivered. I phoned and said it hadn’t - they said it had been delivered “hours ago”. After driving around I found the wood abandoned around the corner with nobody having received it. There was also an item missing that they said would arrive the following week with the other half of my order (it did not).
Today the other half of my order is arriving - after calling up it’s arriving in an 18 tonne lorry that has no way of accessing the location.
Given the information I previously informed Bradfords about before checking out, and via both email and phone I don’t know how this happened.
The communication is so bad with these people and this whole ordeal would have been avoided just by listening and using the information I gave.
March 23, 2024
Reply from Bradfords - Avonmouth BBS
Good Morning
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the service provided with the delivery of your order,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good Afternoon
Your local branch has advised that they have been in contact to directly with yourselves to look to resolve this,
If we can be of further help please do not hesitate to contact customer.service@bradfords.co.uk
Kind regards
Katie
Really easy to organise delivery…
Really easy to organise delivery online.
Price very competitive
March 28, 2024
Reply from Bradfords - Avonmouth BBS
Hi Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good service easy to use website and…
Good service easy to use website and very informative thanks
March 28, 2024
Reply from Bradfords - Avonmouth BBS
Good Afternoon Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback, this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Good prices and the staff were very…
Good prices and the staff were very friendly and helpful
March 28, 2024
Reply from Bradfords - Avonmouth BBS
Good Morning Jordan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have recieved a friendly and helpful service with your order,
We hope to see you again soon.
Kind Regards,
Katie
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